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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,366 Reviews

1,366 Reviews of BMW of Orland Park - Service Center

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March 21, 2024

Good experience nice people and great vehicles Jesus helped me out with my purchase. Thanks for everything More

by ciro.acosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Cervantes
Mar 21, 2024 -

BMW of Orland Park responded

We're glad to know you had a good experience with us at BMW of Orland Park! It's great that Jesus was able to assist with your purchase. Thanks for choosing us and enjoy your new vehicle!

March 20, 2024

Ross was great, nonthreatening and understood when I wasn’t feeling well to postpone the deal. He allowed for me to take the car for a spin for an entire day, which truly made me seal the deal. His nonc More

by anthony_m_gibbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt McCormack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ross Ricobene
Mar 20, 2024 -

BMW of Orland Park responded

Anthony, we're delighted to know that Ross was able to provide you with a great experience at BMW of Orland Park. We always strive for transparency and customer satisfaction. Enjoy your new car!

March 19, 2024

I just love this place. The best cars, nice and friendly people and great service More

by SSHAKIROFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard
Mar 20, 2024 -

BMW of Orland Park responded

Your review makes our day! Thanks for sharing your love for all BMW of Orland Park has to offer!

March 19, 2024

Tony was very helpful he answered All the questions that we had asked and he was very knowledgeable More

by Aznoful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

BMW of Orland Park responded

We are happy to hear that Tony was helpful and ensured to answer all of your questions. Thanks for sharing with BMW of Orland Park and leaving us a five-star review!

March 19, 2024

Excellent customer service! The service team got me in even when they were fully booked, knowing that I was stranded and needed to get my car repaired. I'm so thankful, everyone More

by KUBLY22
Recommend Dealer
Yes
Employees Worked With
Jason J, service dept
Mar 19, 2024 -

BMW of Orland Park responded

We're so glad to know our service team at BMW of Orland Park was able to assist you so greatly. Your recommendation means a lot and we appreciate your kind words! Safe travels ahead!

March 19, 2024

I had good experience. Video recording of the car inspection and recommendations were very informative More

by MOS_GHANIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 20, 2024 -

BMW of Orland Park responded

We're glad to know you found our video recording of the car inspection informative at BMW of Orland Park! We aim to provide a transparent and helpful service experience. Thanks for your positive feedback!

March 19, 2024

Service timely and professional . Vehicle was finessed at the time that was promised. Service representative was very courteous. More

by JOHNROGERS1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 20, 2024 -

BMW of Orland Park responded

John, we're glad to know that our team at BMW of Orland Park provided you with timely and professional service. We appreciate your feedback!

March 18, 2024

Everything went very well. All was explained to us. We are very satisfied with this dealership. More

by R.AUMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 18, 2024 -

BMW of Orland Park responded

We are glad to hear that our team provided excellent service. Thank you for choosing BMW of Orland Park!

March 16, 2024

The wait and communication was terrible. I had to ask 3 different people to get an estimate on a trade in to purchase a new BMW. I felt completely dismissed by the sales person who eventual More

by JNICHOLS76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Denbroeder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

BMW of Orland Park responded

I'm sorry to learn about your recent experience. We strive for excellent customer service and assistance, and it seems we fell short during your visit. Your feedback is important as it helps us improve our communication and overall service quality. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Brian Coster - Service Manager - 708-460-4545

March 16, 2024

I have serviced my car here for over 3 years. Always great service at BMW of Orland Park! More

by Mattski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor the Technician, Jason Jakubowski, James Hatchett, Dennis Kuk, Brian Coster
Mar 18, 2024 -

BMW of Orland Park responded

Mattski, it was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

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