BMW of Orland Park - Service Center

Richard Pool is an excellent service advisor who always takes care of the customer and their complete satisfaction is foremost. takes care of the customer and their complete satisfaction is foremost. More

Great service even though I didn’t have an appointment. I explained the problem and they had no question checking my car over and telling me what needed to be done. I explained the problem and they had no question checking my car over and telling me what needed to be done. More

Disappointed car wash not working and had to pay for one at nearby car wash which was no good. The one next to your dealership. Wait time was long. The only reason I’m rating good is person who took care of at nearby car wash which was no good. The one next to your dealership. Wait time was long. The only reason I’m rating good is person who took care of me was great. What happened to WOW experience from BMW. I’ve been customer for years and expect better service. I purchased another X5 but had to go to Naperville. However will continue service in Orland More

I really like my sales person Collen Wright she is personable and professional. She calls me every year on my Birthday. She is the greatest personable and professional. She calls me every year on my Birthday. She is the greatest More

excellent service Richard and Jason are excellent service was as expected and workmanship is as expected service was as expected and workmanship is as expected More

The overall service was a lot less than desired. I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 I understand they cannot prevent back order or the construction on site, but the communication was horrible. I did not have my new car (2024) for 26 days and they never offered me a loaner until I asked about 19 days in. They waited to do other work until they got the parts for different work which delayed getting my car back when the parts they were waiting for was a couple hour fix and the other work took days. In the end I got my car back and it was filthy. I have never owned a bmw, but all other cars I have owned the service has been great and no matter what the car was in for I got an inside and outside wash More

I bought a bmw in 2015 I was very happy and that’s the reason I came back to buy my 2024, the salesman and genius were very helpful reason I came back to buy my 2024, the salesman and genius were very helpful More

Nick Shellberg was awesome! He explained my service recommendations very well and provided reasonable options that kept my vehicle and pockets happy!!! He explained my service recommendations very well and provided reasonable options that kept my vehicle and pockets happy!!! More

Very helpful people. Whenever my vehicle needs service done, they are quick and have great communication. Whenever my vehicle needs service done, they are quick and have great communication. More

Great people but finance guy is a joke you can’t trust him I understand he wants to make money from Warrenty we are not stupid anymore we know you get commission from the Warrenty if not the full amount b him I understand he wants to make money from Warrenty we are not stupid anymore we know you get commission from the Warrenty if not the full amount but you have to give and take with the customers for few hundred dollars you lost a customer when he’s buying a car for 95000 worth More