BMW of Palm Springs

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear about your positive experience with Ryan, and it's great that he's always helpful and understands your needs. We appreciate his proactive approach in picking up your car, especially considering your current situation where you're not driving. If you have any more automotive needs or questions, please feel free to reach out. We appreciate your feedback and look forward to serving you again!

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear about your positive experience with our team. It's fantastic that we've been able to accommodate your needs and go above and beyond to provide excellent service with a smile. We appreciate your kind words about our knowledge of the business and products. If you have any more automotive needs or questions, feel free to reach out. We appreciate your feedback and look forward to serving you again!

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs and for your loyalty over the years! We appreciate your positive feedback about Chris, your service advisor. It's fantastic to hear that he consistently provides excellent, prompt service, addresses your concerns, and does it all with a smile. Your recommendation means a lot to us. If you ever have more automotive needs or questions, don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future!

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your service needs, even if you didn't purchase your X-5 with us. We appreciate your loyalty and are delighted to hear about your positive experiences with Bryan as your service advisor. It's fantastic that he has consistently taken care of your concerns, making each service a painless activity. Your kind words mean a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you have any more automotive needs or questions, feel free to reach out. Thank you for your trust and recommendation!

BMW of Palm Springs responded

Thank you for choosing our service at BMW Palm Springs, and we're thrilled to hear about your positive experience with Ibrahim. We appreciate your kind words about his service and how he handled everything smoothly and professionally. Providing a smooth and professional experience is our goal, and it's great to know that Ibrahim met your expectations. If you have any more automotive needs or questions, please feel free to reach out. We look forward to serving you again!

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs for your automotive needs, and we're thrilled to hear that your first experience with our dealership was positive. We appreciate your kind words about the cleanliness of our facilities. Providing a clean and welcoming environment is important to us, and we're glad it contributed to a positive experience for you. If you have any more automotive needs or questions in the future, please feel free to reach out. We look forward to serving you again, and thank you for your feedback!

BMW of Palm Springs responded

Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you experienced during your recent visit to BMW Palm Springs. We appreciate your feedback, and we understand the importance of clear communication and transparency in our processes. Regarding the issue with the registration and DocuSign, we apologize for any confusion or misinformation you received. We'll review our procedures to ensure accurate and consistent information is provided to our customers. We understand the frustration this has caused, and we regret any inconvenience. We also apologize for the lack of communication regarding the proof of insurance requirement. Your feedback is valuable, and we will work to improve our communication to ensure customers are informed in advance of any necessary documentation. Regarding the brake pads issue, we apologize for any pressure you felt during the discussion. Our goal is to provide accurate information and recommendations based on individual driving needs. We'll review the communication process to ensure that customers are well-informed without feeling pressured. We appreciate your feedback, and if there's anything specific you would like us to address or if you have further concerns, please feel free to reach out. We value your input, and we're committed to improving our processes to enhance the overall customer experience.

BMW of Palm Springs responded

We appreciate your feedback and apologize for any inconvenience caused by the unavailability of a loaner car during your recent visit to BMW Palm Springs. We understand the importance of providing convenient solutions, and we regret any inconvenience you experienced without having access to a car for 3 or 4 days. Your feedback is valuable, and we'll review our processes to ensure that we explore all possible options to offer loaner cars or alternative transportation solutions to our customers when needed. If there's anything specific you would like us to address or if you have further concerns, please feel free to reach out. We value your input and are committed to enhancing the overall customer experience. Thank you for bringing this to our attention.

BMW of Palm Springs responded

Thank you for your positive feedback about the efficiency and professionalism of our service, especially with Chris. We appreciate your continued trust in BMW Palm Springs for your service appointments. If you have any more automotive needs, feel free to reach out.

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're thrilled to hear about your amazing service experience and responsiveness to questions. Brad in sales, Carlos in finance, and Bob Hogan at the top appreciate your kind words. We look forward to serving you again!