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BMW of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,513 Reviews
We offer the finest BMW models, parts, auto body and service in the Tristate area. Our location of Ramsey, NJ in Bergen County is just a quick hour or less drive from the boroughs of New York and Northern New Jersey.
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985 Route 17 South

Ramsey, NJ

07446

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Showing 4,513 reviews

November 23, 2023

Having a customer wait over 3. 5 hours to close the deal is unacceptable. A response of that's nothing, did not help. Being “the biggest dealership in the country” I would expect an More

by JAMIL.SALOMON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesus Vicioso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcelo Garcia
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Nov 24, 2023 -

BMW of Ramsey responded

Hi Jamil, Thank you for sharing your feedback. We apologize for the extended wait time during your recent visit; your experience falls short of the standard of service we aim to provide. Your input is invaluable, and we appreciate your honesty. If there's anything you would to further address, please feel free to contact us through the number below. We value your business and are dedicated to making your future experiences more enjoyable. Best, Jim Crowe - Service Manager - 551-777-5590

November 23, 2023

Jason is always willing to advice and help me with my car. He is one of the best service advisor. More

by LIKILUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2023 -

BMW of Ramsey responded

Hi Likiluk, Thank you for the wonderful 5-star review! We're thrilled to hear that Jason has consistently been a helpful and knowledgeable service advisor for your car. We'll make sure to pass on your kind words to him. Your satisfaction is our priority, and we appreciate your trust in our service. We are looking forward to assisting you again in the future!

November 23, 2023

Love the video and ease of the process. Everyone so nice! The only thing I would have preferred was my tires being taken care of as PSI was low and have it charged up for me. My gas was als More

by SHAWN.PORTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Abramov
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Nov 23, 2023 -

BMW of Ramsey responded

Hi Shawn, Thank you for sharing your feedback and giving us a 4/5 rating! We're glad to hear you love the video and found the process easy. We appreciate your suggestion regarding the tires and gas level. Your feedback is valuable, and we'll certainly take it into consideration to enhance our services. We look forward to serving you again and ensuring an even better experience next time.

November 23, 2023

N/A I don't have anything to say. So this is just stretched out to fulfill the word requirement More

by RAHIMNWILLIAMS
Recommend Dealer
Yes
Employees Worked With
Marcelo Garcia, Marcelo Garcia
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Nov 24, 2023 -

BMW of Ramsey responded

Hi Rahim! Thank you for your 4-star review. We appreciate your feedback, even if it's brief. If you ever have specific comments or concerns in the future, feel free to share them with us. Your satisfaction is important, and we look forward to serving you again whenever you need our assistance.

November 23, 2023

Great experience. Keep informed me about the service status and worked out on service costs. More

by KDKPSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
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Nov 24, 2023 -

BMW of Ramsey responded

Hello! Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great experience and that our team kept you informed about the service status while working on service costs. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you loved about your experience, we'd love to hear it. We look forward to serving you again in the future!

November 23, 2023

It was fast and amazing. Best dealership in Jersey. It was fast and amazing. Best dealership in Jersey. Ben goes above and beyond to help. Always quick to reply and always ma More

by glouvat
Recommend Dealer
Yes
Employees Worked With
Benjamin Abramov
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November 23, 2023

Loaner car was consumed in cigarettes smell, have asthma ... due to previous customer loaner before me, Jason aware of problem More

by jcanella88
Recommend Dealer
Yes
Employees Worked With
Jason Sonion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Sonion
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Nov 24, 2023 -

BMW of Ramsey responded

Hello! Thank you for sharing your feedback and the 4/5 rating. We apologize for any inconvenience caused by the cigarette smell in the loaner car. We appreciate your understanding, and we're committed to addressing this issue to enhance our service. If there's anything specific you'd like us to address or if you have further comments, we're here to listen. Your satisfaction is important, and we look forward to serving you better in the future.

November 23, 2023

Anna, was very helpful in everything she did for me and my car and made the process very smooth. Anna, also made sure I got shuttle to get back home and called me when the car was ready and sent me a shutt More

by ANANDSHAHNJ
Recommend Dealer
Yes
Employees Worked With
Anna
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Nov 24, 2023 -

BMW of Ramsey responded

Hi Anand, Thank you for the fantastic 5-star review! We're delighted to hear that Anna provided you with excellent service, making the process smooth and ensuring you had transportation. We'll make sure to pass on your compliments to Anna. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you loved about your experience, we'd love to hear it. We look forward to serving you again in the future!

November 23, 2023

I was treated very professionally & everything was resolved quickly. I'm very happy with the service that I received. More

by msr711
Recommend Dealer
Yes
Employees Worked With
Anna
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Nov 24, 2023 -

BMW of Ramsey responded

Hello, Thank you for the fantastic 5-star review! We're delighted to hear that you were treated professionally and that everything was resolved quickly to your satisfaction. Your happiness is our goal, and we appreciate your positive feedback. If there's anything specific you loved about your experience, we'd love to hear it. We look forward to serving you again in the future!

November 22, 2023

Friendly, professional, service was provided. I received knowledgeable and helpful attention to my inquiries. It was a pleasure to drop the car for service & pick up the loaner. More

by rrdapuntasecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Casares
Report | Print
Nov 22, 2023 -

BMW of Ramsey responded

Hello! We're glad to know you had a positive experience with our team at BMW of Ramsey! Providing friendly, professional service is always our goal. Thanks for choosing us and we look forward to serving you again in the future!

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