BMW of Ramsey - Service Center

Charged me 50 dollars to install a light bulb that I bought from them for another $50. I had to wait 2 hours. When I came home there was a scratching sound when steering. Found out that the cap from the bought from them for another $50. I had to wait 2 hours. When I came home there was a scratching sound when steering. Found out that the cap from the light bulb fell off and disrupted the steering. How difficult it is to install a light bulb in a dealership?? Came back to the dealer to fix that and do a recall work. Had to wait 4 (four) hours, of which 1 hour after work was already done, the agent just didn't bother calling me. This happened to me several times there. When I came myself to ask whats going on the agent was chatting with co-worker and had no idea where the car was. She suggested that I look for it and continued her conversation. I spent 20 minutes just trying to figure out where's my car (it was already done parked outside). Result: two visits and 6 frustrating hours to change a light bulb!!! This dealership looks nice from outside but their service quality has deteriorated. Most importantly, they just don't care about your time. STAY AWAY. More

This dealership provides one thing for your purchase -- regret. Here are a few buyer beware elements: 1) Do not get suckered into StayNu program it is a scam, you will pay your money for no work. 2) regret. Here are a few buyer beware elements: 1) Do not get suckered into StayNu program it is a scam, you will pay your money for no work. 2) They do not give out loaners on Fridays or Saturdays 3) They call and lie about no loaners available prior to long weekends, when you insist on them keeping your prior appoitment schedule and to get you a rental they agree. You show up and discover that there is a parking lot full of loaners. 4) Their employee actually told me they have a policy of not providing loaner cars before days off, this is specifically to reduce the possibility of people taking long trips elsewhere. 5) Snotty attititude -- when I told them that given #4, I will revisit this topic the next time i need to spend 50K as my Acura dealership doesnt seem to have those policies in place, the told me ..: " well, BMWs are more sofisticated cars " 6) "The car is suppose to consume oil" -- turned up to be bad sensor, but the advisor's great knowledge is leaking through here. Finally, if you push and push, they will, eventually do what you want/need, if this is not your style, dont bother here. More

I own a 2010 750 Li Xdrive. I drove 30 miles away from my home passing few Bmw dealerships, to service my car at prestige BMW expecting a better service. I am an Internet junkie who always looks up reviews o home passing few Bmw dealerships, to service my car at prestige BMW expecting a better service. I am an Internet junkie who always looks up reviews online. The main reason I took my car that far was since I saw a very positive review for the dealership. I would like to share my service experience at prestige BMW. Two weeks back I took my car in for a recall service. During the diagnosis at that time they found multiple error codes. My service advisor was Paul. He was extremely courteous and knowledgeable He pulled the service records of my car and told me that possibly a software update that was done prior was corrupted and was probably the reason the car was throwing multiple error codes. He told me that it was going to take at least 3-4 days for the work since they have to reprogram the whole car. So I decided to bring in the car the following week. Paul made the appointment for me the following week. Paul was extremely courteous and professional. I really liked the way he dealt with me. When I came to drop of the car the following week unfortunately Paul was not in. Other service advisors looked puzzled. They told me they don’t know anything about my dropping off. I talked with Ana and told her the whole story and it was Paul who asked me to drop the car to do the re programming. I asked her to talk with the mechanic who attended my car when I bought in first. She said she will and set me up with the loner. Up to this point every thing was pleasant. After two days of not hearing anything from the service I called up Paul for an update. He apologized to me for forgetting to note on my account about dropping off the car. He told me that the car was still in the programming station and would take another day. The next day I got a call from Paul saying that my car would be ready that evening. I told him that I would come pick it up the next morning as I was working. I authorized a four wheel balancing at that time. The next day when I was there Paul was not there again. I was told by an advisor that I could just go to the billing section and pay the bill and that way they could bring my car out. When I got my car I never bothered to check if every thing was done properly as I expected the dealer would take care of every thing and recheck it after the programming especially for a top end model. Driving back home while I stopped at a gas station for gas, I found out that there was a message on my idrive saying that the front brakes need replacement and the rear brake need replacement soon (less than 100miles). I was lil upset at that time because of the fact that Prestige had my car for whole 3 days and felt like they paid less attention to my car. On my way I stopped at Hudson valley Bmw to get this checked out since I was not sure it was a glitch or was a real message. It turned out to be a software related glitch. Later that day I realized that the comfort access for my car was not working mainly to lock the doors. I also find that my car is making some front suspension noise after the wheel alignment. I know prestige will take care of the problem if I take the car back to the. But I will have to take another day out of my busy schedule just to take my car back to them to get it rechecked. This could have been avoided at the first place if they did a quality check before returning the car. The point I would like to make is that I personally think the dealership should have checked every thing before returning the car to the customer, rather than the customer finding out the problem still exists. I paid top dollars for a luxury car assuming the fact that the service would be perfect. I own a Lexus as well as an Acura. To be honest the service experience I had with both of them where far much better when it comes to quality of service. Behavior and friendliness of the service advisors and the service coordinators is top notch but I think they also have to make sure the quality of work they perform is top notch too. I expect BMW service to match their advisement “UTLIMATE DRIVING MACHINE” I am not writing this to get a better attention next time if I visit prestige Bmw. I am just writing this to rectify mistakes. I am not pointing fingers at anyone who attended my car. We r human and we tend to make mistakes. I hope we all don’t repeat the same mistake over again More

I am the owner of a 2010 550GT which are equipped with a defective product. Namely Run Flat tires. I recently hit a small pothole resulting in a blown tire with absolutely no rim damage. I drove the car defective product. Namely Run Flat tires. I recently hit a small pothole resulting in a blown tire with absolutely no rim damage. I drove the car to the dealer where I purchased the car only to be told that they did not have a replacement and it would take up to two weeks to obtain one. That is unacceptable!! The subject tires are much more prone to failure as I was told. I'm planning to consult an attorney to ivestigate a class action. I have not had any prior experience with these tires, however, I have been told by friends that they had experienced multiple failures and significant expense. I will also be notifying BMW corporate. Totally unacceptable considering the cost of this product. LAURENCE BLAU 108 TWINBERRY COURT PARAMUS, NJ 07652 201-218-4500 More