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2,134 Reviews of BMW of Ramsey - Service Center
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November 24, 2013
Why? Because Kelly along with Tony were always there to help me and my X5 regardless what I needed. Kelly was exceptionally kind and always went out of her way to solve the problems I had with my car. I've help me and my X5 regardless what I needed. Kelly was exceptionally kind and always went out of her way to solve the problems I had with my car. I've had many new cars in my lifetime, and never was I treated as well. Congratulations BMW, you have two very fine employees. More
by Alfoti
Employees Worked With
Clay and Victor in the shop
July 12, 2013
The singular reason I would never buy another BMW again is the abominable service experience. Once I purchased the vehicle from Prestige BMW, I was abandoned with the vehicle. I call customer service, I N is the abominable service experience. Once I purchased the vehicle from Prestige BMW, I was abandoned with the vehicle. I call customer service, I NEVER get a call back since the 3+ years I have owned the vehicle. Customer service is a misnomer in this case. The last time I went for service with a scheduled appointment, it took about an hour before I left. I have had problems with the radio, amplifier which was replaced after much stress if they were going to cover it under the warranty. There was some sort of electrical spike in the system, which I am not sure if it was caused by the recent battery cable recall, but clearly is intrinsic to the vehicle. My maintenance computer stopped working where it would not reduce the miles as I drove. Service re-flashed to computer. I somehow lost my hands free. I just noticed this error as I don't use Bluetooth, except once when I first bought the vehicle, but am trying to for safety purposes. I have head lamp sockets that have electric burn in the contact points in the bulb socket. I truly enjoy the car. The service is abominable. I have owned Subaru, Honda, Acura, Toyota, Ford and I would put my BMW experience last on the list of car ownership experience. Prestige Toyota has to be the BEST experience I have had and have almost traded in my BMW for a Camry a few months ago. More
by tonygabriele
Employees Worked With
Ryan Connelly
June 24, 2013
Charged me 50 dollars to install a light bulb that I bought from them for another $50. I had to wait 2 hours. When I came home there was a scratching sound when steering. Found out that the cap from the bought from them for another $50. I had to wait 2 hours. When I came home there was a scratching sound when steering. Found out that the cap from the light bulb fell off and disrupted the steering. How difficult it is to install a light bulb in a dealership?? Came back to the dealer to fix that and do a recall work. Had to wait 4 (four) hours, of which 1 hour after work was already done, the agent just didn't bother calling me. This happened to me several times there. When I came myself to ask whats going on the agent was chatting with co-worker and had no idea where the car was. She suggested that I look for it and continued her conversation. I spent 20 minutes just trying to figure out where's my car (it was already done parked outside). Result: two visits and 6 frustrating hours to change a light bulb!!! This dealership looks nice from outside but their service quality has deteriorated. Most importantly, they just don't care about your time. STAY AWAY. More
by nsinilov
Employees Worked With
Anna Marie Piserchia
March 27, 2013
As usual, service at Prestige BMW in Ramsey (NJ) was excellent and surpassing all expectations. Working in the very difficult conditions of a massive recall by BMW regarding some obscure battery cable, excellent and surpassing all expectations. Working in the very difficult conditions of a massive recall by BMW regarding some obscure battery cable, the service department managed to take me on time, provide a loaner, offer to perform the upcoming service which was not yet due in order to save me a trip, check my car all over and call me when all was performed, right at the time the commitment was for. Simeon Marcelo was particularly helpful today but they all are great. A quick Hello to Lori Asserson, my favourite sales lady, and I was on my way. Well done. I cannot see myself buying or having service anywhere else... More
by hardweejun
Employees Worked With
Lori Asserson
March 02, 2013
I purchased my used vehicle from Prestige BMW on 02/01/2013. I had to go to the service on 02/16/2013 because of a broken side window. My biggest disappointed with the Prestige BMW experience: I 02/01/2013. I had to go to the service on 02/16/2013 because of a broken side window. My biggest disappointed with the Prestige BMW experience: I've felt like everything was good till you guys sold the car. I've been completely ignored when I needed information/help afterwards. Problem #1 I was introduced to the pre owned department financial manager on the night that I was going to pick up the car from your Mahwah location. The salesman took care of all the paperwork, even showed me how the car works and stuff and finally I was taken to the financial manager's room. Right before I signed the agreement, he dropped the value package-warranty package bomb. There were a couple of package options with different prices. After buying a $30K car, it was not easy to make a decision and increase the monthly payment by $70-80 right there in a couple minutes. He was pretty pushy and tried to convince me hard with all the worst case scenario examples. I felt like I was buying the most fragile vehicle on the planet, like something was going to happen right after I pulled the car out of the lot. How come nobody ever mentioned about these package options before the last minute so I could use some time to think about them? He said I could only add it on the loan. Ridiculous..I regret buying some options in the package I bought but it is too late. That's because you guys did not give me the time I needed to think about what was best for me!!!! Problem#2 My side window smashed 2 weeks after I bought the car. I was overseas when it happened. i had the car towed to your service and had it fixed. I noticed big scratched on the seat when I picked up the vehicle. My service advisor John was not there that night. I called him and sent him the pictures of the damaged seat on 02/20/2013. He said he was going to talk with the repair people and get back to me. He finally got back to me on 03/01/2013 after I called him and left a voicemail because he was impossible to reach and he never got back to me when he promised!!! What if the damage got bigger on the leather seat? Who cares! Car has been sold already. Mission completed! His answer was negative anyway. Not surprisingly, I was told that the scratch was there. My options were doing an upholstery repair or changing the leather completely...I replied him asking whether I was going to be charged for the repair. Of course, there is no answer from John again!!! As far as the damage is concerned, I have before and after pictures. I know for a fact that the damage was major after the service. Problem#3 This is not even considered a problem compared to the above 2..When I was paying for the registration, license plate and other DMV fees, I told the salesman clearly that I wanted to keep the same plate number but I needed new plates because they were a little beat up. He said they would take care of it. I didn't get them, completely ignored.... I used to go to Nissan Meadowlands when I had my previous Nissan Murano that I traded for the BMW. They are one tenth of Prestige but I never had any bad experiences with them in 3 years. My first month with Prestige was horrible. I was told that I should have gone to Park Ave or Paul Miller after all these. Well, word of mouth is important, both ways. Thanks for your time. Muharrem Ertan Tulumoglu More
by ertan
April 03, 2012
I have been a regular at Prestige, having bought my cars there for the past 15 years and seeing no reason whatsoever to change. When I reported that a small trap-door on the front of the car was missing (pr there for the past 15 years and seeing no reason whatsoever to change. When I reported that a small trap-door on the front of the car was missing (probably stolen in a parking garage), Anthony ordered it, notified me of its arrival and installed it in a cinch when I drove up there. As usual, it was fast, friendly and flawless. More
by cofyknsult
Employees Worked With
Anthony Candela
March 10, 2012
My experience this time with my vehicle service was beyond expectation .Matt was very professional experience and gave me every answers to my questions.I had more than one reason to compare since my la beyond expectation .Matt was very professional experience and gave me every answers to my questions.I had more than one reason to compare since my last "advisor" was very rude and made me wait over 2 hours just because he made a mistake finding my correct information but I will come back and defiantly I will request Matt as my personal Advisor.I can say I'm completely satisfied! Erika Palacios Erika.palacios@ehi.com More
by Jlovesu2
Employees Worked With
Matt Barile
January 14, 2012
This dealership provides one thing for your purchase -- regret. Here are a few buyer beware elements: 1) Do not get suckered into StayNu program it is a scam, you will pay your money for no work. 2) regret. Here are a few buyer beware elements: 1) Do not get suckered into StayNu program it is a scam, you will pay your money for no work. 2) They do not give out loaners on Fridays or Saturdays 3) They call and lie about no loaners available prior to long weekends, when you insist on them keeping your prior appoitment schedule and to get you a rental they agree. You show up and discover that there is a parking lot full of loaners. 4) Their employee actually told me they have a policy of not providing loaner cars before days off, this is specifically to reduce the possibility of people taking long trips elsewhere. 5) Snotty attititude -- when I told them that given #4, I will revisit this topic the next time i need to spend 50K as my Acura dealership doesnt seem to have those policies in place, the told me ..: " well, BMWs are more sofisticated cars " 6) "The car is suppose to consume oil" -- turned up to be bad sensor, but the advisor's great knowledge is leaking through here. Finally, if you push and push, they will, eventually do what you want/need, if this is not your style, dont bother here. More
by arthurmnev
Employees Worked With
5
December 19, 2011
I own a 2010 750 Li Xdrive. I drove 30 miles away from my home passing few Bmw dealerships, to service my car at prestige BMW expecting a better service. I am an Internet junkie who always looks up reviews o home passing few Bmw dealerships, to service my car at prestige BMW expecting a better service. I am an Internet junkie who always looks up reviews online. The main reason I took my car that far was since I saw a very positive review for the dealership. I would like to share my service experience at prestige BMW. Two weeks back I took my car in for a recall service. During the diagnosis at that time they found multiple error codes. My service advisor was Paul. He was extremely courteous and knowledgeable He pulled the service records of my car and told me that possibly a software update that was done prior was corrupted and was probably the reason the car was throwing multiple error codes. He told me that it was going to take at least 3-4 days for the work since they have to reprogram the whole car. So I decided to bring in the car the following week. Paul made the appointment for me the following week. Paul was extremely courteous and professional. I really liked the way he dealt with me. When I came to drop of the car the following week unfortunately Paul was not in. Other service advisors looked puzzled. They told me they don’t know anything about my dropping off. I talked with Ana and told her the whole story and it was Paul who asked me to drop the car to do the re programming. I asked her to talk with the mechanic who attended my car when I bought in first. She said she will and set me up with the loner. Up to this point every thing was pleasant. After two days of not hearing anything from the service I called up Paul for an update. He apologized to me for forgetting to note on my account about dropping off the car. He told me that the car was still in the programming station and would take another day. The next day I got a call from Paul saying that my car would be ready that evening. I told him that I would come pick it up the next morning as I was working. I authorized a four wheel balancing at that time. The next day when I was there Paul was not there again. I was told by an advisor that I could just go to the billing section and pay the bill and that way they could bring my car out. When I got my car I never bothered to check if every thing was done properly as I expected the dealer would take care of every thing and recheck it after the programming especially for a top end model. Driving back home while I stopped at a gas station for gas, I found out that there was a message on my idrive saying that the front brakes need replacement and the rear brake need replacement soon (less than 100miles). I was lil upset at that time because of the fact that Prestige had my car for whole 3 days and felt like they paid less attention to my car. On my way I stopped at Hudson valley Bmw to get this checked out since I was not sure it was a glitch or was a real message. It turned out to be a software related glitch. Later that day I realized that the comfort access for my car was not working mainly to lock the doors. I also find that my car is making some front suspension noise after the wheel alignment. I know prestige will take care of the problem if I take the car back to the. But I will have to take another day out of my busy schedule just to take my car back to them to get it rechecked. This could have been avoided at the first place if they did a quality check before returning the car. The point I would like to make is that I personally think the dealership should have checked every thing before returning the car to the customer, rather than the customer finding out the problem still exists. I paid top dollars for a luxury car assuming the fact that the service would be perfect. I own a Lexus as well as an Acura. To be honest the service experience I had with both of them where far much better when it comes to quality of service. Behavior and friendliness of the service advisors and the service coordinators is top notch but I think they also have to make sure the quality of work they perform is top notch too. I expect BMW service to match their advisement “UTLIMATE DRIVING MACHINE” I am not writing this to get a better attention next time if I visit prestige Bmw. I am just writing this to rectify mistakes. I am not pointing fingers at anyone who attended my car. We r human and we tend to make mistakes. I hope we all don’t repeat the same mistake over again More
by philipjose1
Employees Worked With
Paul
December 16, 2011
Nobody likes to visit a body shop, but when your parked car is rammed in the back by a Hit-and-Run, you have no choice. As I have bought my last 4 cars from Lori Asserson at Prestige and could not be mo car is rammed in the back by a Hit-and-Run, you have no choice. As I have bought my last 4 cars from Lori Asserson at Prestige and could not be more pleased over the years, I insisted on having the repair made there and I was not disappointed. I received perfect and on-time service from Anthony Candela, the repairs manager. While their estimate was higher than the one by the insurance adjuster, they worked it out withn them so that I did not have to pay more than my deductible (there was no other party to go against as the perpetrator had run), they arranged a rental which met me at the dealership and any inconvenience was kept to a minimum. Since the dealership closer to me in Manhattan provides a far less pleasant service, it was well worth the trip. More
by cofyknsult
Employees Worked With
Anthony Candela, Anthony Candela, Lori Asserson
