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BMW of Rochester Hills

Shelby Charter Twp, MI

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1,370 Reviews

45550 Dequindre Rd

Shelby Charter Twp, MI

48317

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1,370 Reviews of BMW of Rochester Hills

March 02, 2016

Great experience I had an excellent experience. Erick Graybuck was very knowledgeable about the vehicles and responsive to all of my request. I will recommend Erick t More

by Cars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Grabruck
March 01, 2016

Great to work with and great experience on my first BMW! They were very helpful in showing my different options, while listening to my needs. Everyone was very knowledgeable and helpful throughout the entir More

by Steve16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammi Naoum
March 01, 2016

Sammi was great and he was very thorough. Would highly recommend him. Love the car. Sammi also went above and beyond what a salesperson has done in the past More

by Natalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammi Naoum
March 01, 2016

Service is awaful Service reps are rude and not customer friendly at all. If you happen, unfortunately to take your BMW for service at this location, try to avoid Steve More

by BMwguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Kwiecinski
Mar 07, 2016 -

BMW of Rochester Hills responded

We have attempted to reach you regarding this matter but have been unable to connect with you. We are very sorry to hear of your disappointing interaction with one of our staff, if is obviously not the experience that we expect for our customers. The management team here at BMW of Rochester Hills would appreciate it if we could have an opportunity to address the situation directly with you to see if there is something that we can do to help with your concern. Please call our Service Director Don Cole at 248-997-7521 at your convenience or email your contact details to don.cole@edmotorgroup.com and he can reach out to you.

February 29, 2016

Best experience I have ever had with BMW! I recently leased another 5 series BMW but switched to David Griffin at BMW of Rochester Hills from another local dealership. I have been leasing the More

by GeckoMike
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Griffin
February 28, 2016

Great overall experience! I had a great experience leasing a vehicle from Erick G. He was very knowledgeable about BMW offers and quickly found the right vehicle for me. The More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Grabruck
February 28, 2016

No Need for Accidental Alarms!!! I am truly grateful for BMW Rochester's quick response/ resolution to a faulty alarm on my BMW 225i. Thank you to all service representatives and tech More

by FrankieCs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bell, Steve Kwiecinski
February 27, 2016

Great service. My experience with purchasing my vehicle from Jason was very easy and efficient. As I would expect from BMW, very professional. Although the staff i More

by MCurra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Anderegg
February 27, 2016

Professional Service/Experience This has by far and away been the very best experience I have ever had when purchasing/leasing a new BMW. Dave, Mathew and the rest of the staff ther More

by 5th series
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Griffin
February 25, 2016

My first BMW I was very impressed with the whole experience. Brad was almost too professional. My wife tried to get him to break out of it and laugh, but failed. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Paris
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