BMW of San Francisco

What a disaster of a business transaction . .. I have bought 5 BMW's (all through Sonnen Marin) and this, the 6th, was a simple deal I decided to give to the local dealer - trade-in my kids Priu .. I have bought 5 BMW's (all through Sonnen Marin) and this, the 6th, was a simple deal I decided to give to the local dealer - trade-in my kids Prius, drive away in a back from lease 430i. BMW of San Francisco has been the worst time suck of my life in 2023. They "filed' the DMV transfer of ownership for the Prius in February 2023 and here on July 31st I am still receiving parking and driving violation notices from 4 separate jurisdictions.in northern California and DMV has no record of transfer of ownership though I have called and spoke to 3 separate individuals at BMW of San Francisco about the situation. Promises of 'I will follow-up' all day long but no action and particularly no change to the weekly 1-1.5 hrs it is taking me to send (multiple times) copies of the paperwork BMW gave me indicating transfer of responsibility. Such a simple part of the car purchasing process and these guys not only screw it up, they can't unravel the mess they have created. Stay AWAY from this dealer, not worth the effort to try and support businesses in San Francisco - they just don't care. Certainly will not gamble on ANY service from this dealership, would rather drive north, south or east an hour then engage this business. More

Fantastic experience working with Mahmood and Aaron. This is my second time working with Mahmood and I could not be happier. He was extremely patient, knowledgeable, and worked tirelessly to get me the This is my second time working with Mahmood and I could not be happier. He was extremely patient, knowledgeable, and worked tirelessly to get me the absolute best deal on both my trade in and new vehicle. Don't go anywhere else! Highly recommend! More

Wife and I went in looking for a certified X3, ended up in a new X1 thanks to Rod. He was extremely knowledgeable and patient with us throughout the entire process, went over the numbers, and gave us time in a new X1 thanks to Rod. He was extremely knowledgeable and patient with us throughout the entire process, went over the numbers, and gave us time to make a final decision without being pushy. 100% more knowledgeable about leasing a vehicle now than I was before. Hopefully Rod and I can make a deal on another new BMW soon. More

I bought a certified preowned i3 today. James made the process seamless and enjoyable. They took my trade in. The overall deal was good and paperwork seamless. Definitely a better buyin James made the process seamless and enjoyable. They took my trade in. The overall deal was good and paperwork seamless. Definitely a better buying experience than the typical car dealer. More

Nice car, 2018 650i. 2 weeks into ownership got engine light for emissions and emergency caution to add 2 quarts of oil, NOW. . Certified car my but. Bring it in wash it 2 weeks into ownership got engine light for emissions and emergency caution to add 2 quarts of oil, NOW. . Certified car my but. Bring it in wash it and resell it no look at product going out door. Expect better from BMW. Very poor customer and car service. Says much about dealer. Replaced dirty airfilter, light went away. More

They couldn’t locate the car o went there to purchase and asked if there was a different car that I wanted. The car was at the dealership the whole time I filled out all of my financial paper work before arr asked if there was a different car that I wanted. The car was at the dealership the whole time I filled out all of my financial paper work before arriving thinking it would save some time I also knew exactly which car I wanted. In spite of being totally prepared to purchase a car we were at the dealership for four hours!! There was a tail light out so I couldn’t take my car home that same day. The service department did not call me to tell me my car was ready. I had to call them to find out they it had been sitting there waiting for me. I love my car but the whole experience to get it was a nightmare and I will not recommend BMW of SF to anyone. More

Live outside of California? AVOID THIS DEALERSHIP AT ALL COST. They do not understand the basic concept of how titling vehicles work or what a title even looks like. All they AVOID THIS DEALERSHIP AT ALL COST. They do not understand the basic concept of how titling vehicles work or what a title even looks like. All they know how to do is fill out in state California DMV registration paperwork. My 2-month saga started when I purchased a vehicle back on Nov 30th everything was great until I wired the money and sent the paperwork back (which they supposedly lost for a day then miraculously found a day later after they called FedEx liars about the delivery). This should have been a red flag but the money was already sent and paperwork signed so I continued the transaction. When I asked about when my state or I would be sent the title so I would be able to register and legally drive the vehicle I just purchased.. they refused due to the "vehicle being owned by BMW Financial and that I DO NOT OWN vehicle". This was coming from the Finance Manger Janet Kim and later on the Used Sales Manager Andy Larijani. If BMW Financial own's it...then why is BMW not paying my insurance, registration fees, and property taxes? Oh wait. It's because they don't own it. They are just lien holders and I am the registered owner according to the CA DMV and BMW Financial. A basic concept the Used Sales Manager Andy Larijani does not understand. I was then in limbo for 16 days (until Dec. 16th) until they filed paperwork with the CA DMV. At that point I found out that they somehow finessed the paperwork to the California DMV and got me a "Non-Planned Operation" Registration in California even though I do NOT live in CA and I can not legally hold a CA registration if I do not live in that state. I was accused of fraud by the California DMV and after explaining that San Francisco BMW did the paperwork, the California DMV advised me to file a formal complaint against BMW San Francisco with the State of California so the dealership's registering and titling practices can be looked into. I had a garage ornament that I was making payments on for almost 60 days that I could NOT legally drive due to the "Non-Planned Operating" California plates on the car. I had to work with BMW Financial for over a month to get the title from the California DMV sent to my state. The whole time BMW Financial confirmed multiple times that BMW San Francisco should have never sent the title to CA and instead should have sent it to my state. But Andy Larijani said that is not their policy and they send titles to California "to be washed". At the beginning I called the GM Aaron Escarrega on Dec. 13 begging for him to call me and he did NOT return my call. At this point I gave up on BMW San Francisco since it was obvious neither Andy or Aaron were going to do anything to correct their dealership's mistake. Finally, after almost 2 months I was able to legally drive the vehicle I purchased with no thanks or help from BMW San Francisco. On top of that saga, I still have an open issue that Andy said he would take care of and has yet to. The EV Charger that was delivered with the car is physically broken and I bought this up to Andy back on Jan. 5th. He said "text me your address and I will send out a new one" Guess what? He never sent me one, so I reached back out on Jan. 26th(21 days after he said he would send one out). And he said again "send me your address" which I did.. again. He stated "it's on the way". I then texted him on Jan 31st asking for a tracking number and he never responded. If he cared he would have sent the charger out 27 days ago it is obviously he is just trying to get rid of me and is not going to do anything. This dealership is a high-volume dealership who do not care if they rip off a customer or two since three more customers are lined up to help them meet their sales quota. Look at the other bad reviews and there were more reviews about them withholding titles but they are now deleted. More

I recently bought a BMW X3 and there service was quite poor. My original sales PoC Dinu was actually responsive and although the response time was quite long he tried to answer any question I had. But it poor. My original sales PoC Dinu was actually responsive and although the response time was quite long he tried to answer any question I had. But it was a BMW certified used car and when I received the car i noticed there was quite a few scratches, which are quite visible. I bought the car online, fully trusting the dealership but they did not mention those beforehand. Normally its actually quite standard for dealerships to highlight or show picture of any scratch/dents for used car so the potential buyers know the condition, but that was definitely not the case for this one. Once i received the car and reached back out regarding the scratches, they just ghosted me. I pinged Dinu and Andy (manages the used car business) multiple times with pictures and everything, but no resolution. Andy who actually is supposed to be the main PoC for used cars never even replied. Finally with all methods failed, I reached out to the GM, who seems to be very active on external forums trying to defend his dealership, but he didn't reply either. There were other less than ideal experience during the buying process as well, like the finance manager who seemed a bit rude and did not really much time to explain the thick stack of documents I was supposed to sign and also the delivery getting delayed by several days (they actually didn't know where the car was for multiple days in the middle). But I was still okay with those as long as everything in the car was fine. I have bought cars before and this was the worst experience by far, let alone getting premium service for buying a BMW. I can validate that all the bad reviews this dealership go thus far are well deserved. Due to current supply shortage lot of people like me go to these dealership despite knowing their reputation and hoping their experience will be different, but the bad reputation is well earned and I hope no one will go to them if they have any other option whatsoever. More

Purchased a used 2020 m4 from BMW San francisco in September 2022, and worked with Carl Chenault. As a sales advisor, I felt that I had to constantly reach out to him for any updates or when my car September 2022, and worked with Carl Chenault. As a sales advisor, I felt that I had to constantly reach out to him for any updates or when my car was going to be shipped up to Seattle since I live out of state and he never specified any date. I had to keep pushing for information as to which he could not tell me exact dates on when my car would be shipped from their end. I had paid for closed carrier shipping, and they shipped my car up in an open carrier, and when I found out, the general manager at the time reimbursed me for the difference. There was no apology that my car came up in multiple states and wasn’t enclosed in a carrier which I had paid for. I had a horrible experience with their finance manager, John Meier, who decided to argue with me when I had declined packages after his 3rd call to me. He spent multiple times trying to convince me to get the oil change and extended warranty packages, and when I declined, proceeded to ask me if I knew anything about what he was asking me to do. After I left a review on BMW San Francisco google reviews, at 10pm I received an inappropriate message from Carl (sales advisor) asking me why I would leave that review as to which I responded that this was extremely inappropriate and that I will be contacting his manager. I recently took my car into a third party shop to get my winter tires mounted, to which they notified me that there is extreme damage to the brake calipers, and 3 rims are bent and 2 out of the 4 rims are not OEM, but replica wheels. Already have escalated with BMW NA, but whatever you do just go to a different dealership. More

Dishonest management, poor service and no communication. They will do whatever it takes not to take responsibility for issues with cars they sell (I was told the part was too expensive for them to repair so They will do whatever it takes not to take responsibility for issues with cars they sell (I was told the part was too expensive for them to repair so they refused several times). The used car manager is rude, disrespectful and dishonest person I’ve ever spoken with. I will NEVER purchase another car (my second BMW) nor will I ever recommend SFBMW to anyone. There’s plenty of BMW Dealerships around that are worthy of your business. Save yourself the frustration and the headache. Look at the pattern of the reviews. Most of them have experienced the same problems with this dealership and you wonder why they don’t correct problem. They don’t care about you as a person; just their bottom line profit. More