BMW of San Francisco

Mobile service saved my from the troubles of going into dealer! Fixed my e90 with no hassle. I would like to thank technician Cody for thoroughly explaining the process with me to help me understand what w dealer! Fixed my e90 with no hassle. I would like to thank technician Cody for thoroughly explaining the process with me to help me understand what was going on with my car and made me feel at ease. Best dealer in the Bay Area hand down!!! More

SF Service Center - Chris wanted to charge $1100 for a routine inspection and claimed I had to replace recalled parts. He also conveyed they would not turn off the oil change, brake fluid, and tire pressu routine inspection and claimed I had to replace recalled parts. He also conveyed they would not turn off the oil change, brake fluid, and tire pressure lights even though I had proof of all that being done at the local valvoline. I had received ongoing BMW notifications since I purchased from a Dealer and had received a letter that there is a recall but it did not apply to my specific VIN. FT Lauderdale BMW - is where I purchased and they were awesome, reasonable, not trying to price gauge you on every thing. They even sent me $100 email on this routine maintenance that SF wanted to charge $1100 plus the recall on a major part I don't need - several thousand dollars beware - my BMW coupe 430 has 12k miles on it and purrs, it does not need several thousand dollars of work after being certified a few years ago when I purchased at 7k miles the service quoting guy was European and very rude in all his communication More

I had questions and concerns with my vehicle but I felt disregarded after the purchase of the vehicle. The sales staff were too busy to address my concerns despite phone calls until 5 days after my purchas disregarded after the purchase of the vehicle. The sales staff were too busy to address my concerns despite phone calls until 5 days after my purchase which went unresolved. I would have expected better customer service with a phone call the next day to ask about my experience and address any questions or concerns that may have came up. I did not like my experience with BMW of San Francisco and regret my purchase with them. More

What a disaster of a business transaction . .. I have bought 5 BMW's (all through Sonnen Marin) and this, the 6th, was a simple deal I decided to give to the local dealer - trade-in my kids Priu .. I have bought 5 BMW's (all through Sonnen Marin) and this, the 6th, was a simple deal I decided to give to the local dealer - trade-in my kids Prius, drive away in a back from lease 430i. BMW of San Francisco has been the worst time suck of my life in 2023. They "filed' the DMV transfer of ownership for the Prius in February 2023 and here on July 31st I am still receiving parking and driving violation notices from 4 separate jurisdictions.in northern California and DMV has no record of transfer of ownership though I have called and spoke to 3 separate individuals at BMW of San Francisco about the situation. Promises of 'I will follow-up' all day long but no action and particularly no change to the weekly 1-1.5 hrs it is taking me to send (multiple times) copies of the paperwork BMW gave me indicating transfer of responsibility. Such a simple part of the car purchasing process and these guys not only screw it up, they can't unravel the mess they have created. Stay AWAY from this dealer, not worth the effort to try and support businesses in San Francisco - they just don't care. Certainly will not gamble on ANY service from this dealership, would rather drive north, south or east an hour then engage this business. More

Fantastic experience working with Mahmood and Aaron. This is my second time working with Mahmood and I could not be happier. He was extremely patient, knowledgeable, and worked tirelessly to get me the This is my second time working with Mahmood and I could not be happier. He was extremely patient, knowledgeable, and worked tirelessly to get me the absolute best deal on both my trade in and new vehicle. Don't go anywhere else! Highly recommend! More

Wife and I went in looking for a certified X3, ended up in a new X1 thanks to Rod. He was extremely knowledgeable and patient with us throughout the entire process, went over the numbers, and gave us time in a new X1 thanks to Rod. He was extremely knowledgeable and patient with us throughout the entire process, went over the numbers, and gave us time to make a final decision without being pushy. 100% more knowledgeable about leasing a vehicle now than I was before. Hopefully Rod and I can make a deal on another new BMW soon. More

I bought a certified preowned i3 today. James made the process seamless and enjoyable. They took my trade in. The overall deal was good and paperwork seamless. Definitely a better buyin James made the process seamless and enjoyable. They took my trade in. The overall deal was good and paperwork seamless. Definitely a better buying experience than the typical car dealer. More

Nice car, 2018 650i. 2 weeks into ownership got engine light for emissions and emergency caution to add 2 quarts of oil, NOW. . Certified car my but. Bring it in wash it 2 weeks into ownership got engine light for emissions and emergency caution to add 2 quarts of oil, NOW. . Certified car my but. Bring it in wash it and resell it no look at product going out door. Expect better from BMW. Very poor customer and car service. Says much about dealer. Replaced dirty airfilter, light went away. More

They couldn’t locate the car o went there to purchase and asked if there was a different car that I wanted. The car was at the dealership the whole time I filled out all of my financial paper work before arr asked if there was a different car that I wanted. The car was at the dealership the whole time I filled out all of my financial paper work before arriving thinking it would save some time I also knew exactly which car I wanted. In spite of being totally prepared to purchase a car we were at the dealership for four hours!! There was a tail light out so I couldn’t take my car home that same day. The service department did not call me to tell me my car was ready. I had to call them to find out they it had been sitting there waiting for me. I love my car but the whole experience to get it was a nightmare and I will not recommend BMW of SF to anyone. More