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BMW of San Rafael

San Rafael, CA

Overview
Reviews
Vehicles
4.8
193 Reviews
BMW of San Rafael serves Novato, Tiburon, Marin BMW loyalists from our convenient location in the North Bay Area. We are mere minutes away from the Golden Gate Bridge, the Richmond Bridge and anywhere else in the San Francisco Bay Area. We have a ton of new BMW ready to go including the 328i, i3, X5 and the X3. Come see them today in San Rafael. We're located at 1599 East Francisco Blvd. San Rafael, CA 94901. If you are searching for your new BMW in Marin County, please view our hours and map page for directions to our dealership.
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1599 Francisco Blvd E

San Rafael, CA

94901

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Showing 193 reviews

July 28, 2024

Very courteous took care of my car expeditiously and I would recommend them to anyone More

by Fairfaxmarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
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Jul 29, 2024 -

BMW of San Rafael responded

Thanks for sharing your 5-star experience with our team at BMW of San Rafael. It's always our pleasure to accommodate you, and we sincerely appreciate the recommendation. Safe travels!

July 26, 2024

They are friendly, efficient, and get the job done. I always take my car to them for service. More

by lizamassey4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Jul 26, 2024 -

BMW of San Rafael responded

We're honored to have earned your loyalty. Thank you for supporting BMW of San Rafael!

July 24, 2024

Tim is the best for service anywhere! It doesn’t take 15 words to make it clear. More

by Wineguy999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ, Rommel Flores
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Jul 25, 2024 -

BMW of San Rafael responded

Thank you for taking a moment to leave BMW of San Rafael your five stars and give Tim a shout-out!

May 31, 2024

Tim was wonderful to deal with. He took the time to explain all the issues and go over various options. More

by Firstbimmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
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May 31, 2024 -

BMW of San Rafael responded

We're delighted to hear that Tim provided you with excellent service at BMW of San Rafael. Thanks for sharing your positive experience!

May 09, 2024

Excellent Service Team, Great Service Advisor Great Sales Team. Great location. Check them out in San Rafael !! More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Smith
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May 09, 2024 -

BMW of San Rafael responded

Michael, we're delighted to know you had a great experience with our service and sales teams at BMW of San Rafael. Thanks for the shoutout!

May 08, 2024

Very responsive service department - seamless drop off and great loaner car. Very easy in and out More

by smuckman2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Pierce
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May 08, 2024 -

BMW of San Rafael responded

We are glad to hear that our team delivered communicative service. Thank you for choosing BMW of San Rafael.

May 06, 2024

I was extremely pleased with my experience @ BMW San Rafael! As they advertise that they are Fair, Friendly and Fast. Bruce, Ralph, Hayat and Alex were an amazing team! Highly recommend them. More

by stephaniegatto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Disbury
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May 07, 2024 -

BMW of San Rafael responded

Stephanie, we're so glad to know you had a great experience with Bruce, Ralph, Hayat, and Alex at BMW of San Rafael. Thanks for recommending us!

May 04, 2024

We had a good experience in this place , I think it is reliable place for buy car, nice employees work there , thank you Artem More

by Ghasem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Artem
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May 06, 2024 -

BMW of San Rafael responded

We're glad to know you had a positive experience at BMW of San Rafael and found our team reliable. We'll pass on your thanks to Artem! Safe travels in your new car.

April 23, 2024

Great service. Did what they said. Very professional. Got a video of the procedure by the mechanic. . More

by clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Price
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Apr 24, 2024 -

BMW of San Rafael responded

Clark, we're glad to know you had a great experience with our team at BMW of San Rafael. We aim for transparency and professionalism in all that we do. Thanks for the positive feedback!

March 16, 2024

Very poor communication from the service managers! Texting system and phone calls do not result in timely communication. Have to hunt down the service manager to get any answers. More

by Yoga-lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Winkler
Report | Print
Mar 28, 2024 -

BMW of San Rafael responded

We are sorry to read about your service experience and the lack of communication you received. We strive for prompt and clear responses, so it's disappointing to see we've missed the mark here. We'd like to learn more about your experience and see how we can improve moving forward - please reach out at your earliest convenience. Thank you, BMW of San Rafael Management Team customercareteam@bmwofsanrafael.com

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