BMW of Sarasota

Maria always does a wonderful job. She goes above and beyond for the customer. Never issues, never problem always a can do attitude. Simply put she does a great job. beyond for the customer. Never issues, never problem always a can do attitude. Simply put she does a great job. More

From beginning to end of my first service with Sarasota BMW, I was impressed. Everyone was so friendly, professional and kind. Derek was so helpful and I truly appreciated his professionalism. Grateful f BMW, I was impressed. Everyone was so friendly, professional and kind. Derek was so helpful and I truly appreciated his professionalism. Grateful for my"new" car to be serviced at such a wonderful facility. My dad has never not owned a BMW, Im glad I'm finally in "the family"! More

Great customer service; loved the video sent to me of the car check up done by the technician! Timely completion of the work. Clean facility car check up done by the technician! Timely completion of the work. Clean facility More

Made the switch from AUDI to BMW last October and took my X3 here for its first oils change at 8,000 miles. Asked ahead of time for a loaner as I didn’t know how long it would take. 40 min after waiting in t X3 here for its first oils change at 8,000 miles. Asked ahead of time for a loaner as I didn’t know how long it would take. 40 min after waiting in the lobby my loaner was ready and about 15 min after I left the dealership in the loaner, i got a text saying my vehicle was ready to be picked up. I put $5.00 in fuel in although only driving it a few miles and get back to the service entrance. I’m told to go in and wait in the lobby and that Tina would be right with me. 30 min go by and no info from anyone. They were not busy not slow, so i inquired with the attendant outside in the service drop off area and he was very rude to me, stating it’s not my turn, completely ignoring me (which there was no line outside) so i text the number who texted me my car was ready “how much longer? I’ve been here over 30 min waiting” To my surprise Tina found me within a couple min with NO help from the rude attendant outside. Major gap in communication obviously. Not looking forward to further service at this dealership in the future if this is a taste of how they operate. The work was done in a timely manner and my car was washed, just unsure why it took so long to get the loaner and the major gap in communication between the drop off guy and my service advisor. Overall 2 star experience More

They were very nice and helpful. Two points1 They They were very nice and helpful. Two points 1 They provided me with a rental car, inside the car it says “return full” which makes sense. U get ful They were very nice and helpful. Two points 1 They provided me with a rental car, inside the car it says “return full” which makes sense. U get full u return full. The first car they offered be had less than 1/4 tank which means my first stop would be the gas station. Second car had a little more than 1/2 tank. U need to follow your own rules! 2 I went in for a recall and was told I had $3400 worth of work needed. I brought car to mechanic and cost will be less than half. If it had been a little cheaper I probably would have had it all done there More

Fernando was outstanding! Showroom gorgeous!! Wonderful, professional experience!! Pricing was fair! From beginning to end, we had a much better experience than New York service! professional experience!! Pricing was fair! From beginning to end, we had a much better experience than New York service! More

BMW of Sarasota provided excellent service. Prompt professional pleasant. I would be pleased to recommend them to anyone. It was very easy to get an appointment professional pleasant. I would be pleased to recommend them to anyone. It was very easy to get an appointment More

Derek Thomas is very clear in explaining the service required to maintain my aging 2004 BMW 330Ci. Derek is an excellent sincere service advisor. Thank you! required to maintain my aging 2004 BMW 330Ci. Derek is an excellent sincere service advisor. Thank you! More

Great service. Derek and the service department always Do a great job communicating I appreciate the videos at the tax send and we were very satisfied a great job communicating I appreciate the videos at the tax send and we were very satisfied More

Service person did work that I told him not to do. Got no support from service manager. Not the first bad experience at this dealership! I am not a difficult customer. To the contrary I am easy going and fai support from service manager. Not the first bad experience at this dealership! I am not a difficult customer. To the contrary I am easy going and fair, but almost every interaction that I’ve had over ten years has been less than satisfying! More