BMW of Sarasota

Fast friendly and courteous! Very knowledgeable. I was not intending to purchase an auto but Juan was easy to work with and was able to help me out with all my questions about new cars vs certified items. not intending to purchase an auto but Juan was easy to work with and was able to help me out with all my questions about new cars vs certified items. More

arrived for my scheduled 2:30 appointment (that’s why one makes an APPOINTMENT). Was informed in a rude way by a “greeter” to wait 15 minutes when we arrived. Indicated to the service manager that we had a b makes an APPOINTMENT). Was informed in a rude way by a “greeter” to wait 15 minutes when we arrived. Indicated to the service manager that we had a business meeting at 4pm. It was a simple oil change and the service manager Scott said “we will get you on your way in time.” 4pm came and went with no contact. When we went to the cashier counter no one knew where the vehicle was nor were they aware of our time deadline. 15 minutes later I approached a young lady named Tiffany who stepped in and retrieved our car and got us underway. It was a half hour late and we missed our business appointment. This dealership seems chaotic and disorganized and frankly no one but Tiffany seemed to care. We won’t be back. More

I had an excellent experience. Good customer service provided by Tiffany. I waited in the lounge and she kept me updated, was knowledgeable and professional. provided by Tiffany. I waited in the lounge and she kept me updated, was knowledgeable and professional. More

Everyone was very nice and accommodating. Very apologetic for something that wasn’t the dealerships fault at all, and a manager even came out to make sure I was taken care of. Your service department earned for something that wasn’t the dealerships fault at all, and a manager even came out to make sure I was taken care of. Your service department earned a future sales customer. More

Tech Ian is very thorough. Notice issue on my car that I did not know. Fernando was a good conduit for me and he communicates well. did not know. Fernando was a good conduit for me and he communicates well. More

Great as always. Got the time I wanted. They kept me informed with a several minute video of the underside of the car which was very interesting. informed with a several minute video of the underside of the car which was very interesting. More

John, our salesperson was terrific. His knowledge of the vehicle we purchased gave us a great deal of comfort. I did not like the warranty discussion. It deal like a timeshare sale and added a large percen vehicle we purchased gave us a great deal of comfort. I did not like the warranty discussion. It deal like a timeshare sale and added a large percentage to the price of the car. Dan, the product genius. Is excellent and patient with us More

Very easy in and out processes allow for minimal time at the dealership. Especially like the empowerment given to the driveline personnel who assist the service advisors. the dealership. Especially like the empowerment given to the driveline personnel who assist the service advisors. More

it was a great experience to buy in BMW sarasota, fast and personalized attention, I am satisfied and happy to have bought my car here and personalized attention, I am satisfied and happy to have bought my car here More

Great tech communication upgrades since our last visit. As always our service manager Carlos was quick to provide us with an appointment that fit out schedule. He had us in an out quickly on a busy Saturda As always our service manager Carlos was quick to provide us with an appointment that fit out schedule. He had us in an out quickly on a busy Saturday morning. The technician that did a vehicle overview (Kevin) was thorough and we could hear him clearly. Even though it was a busy day, Carlos took the time to go over what services were performed on my vehicle and walked me to my car. He is a definite asset to the service department. More