BMW of Sarasota

Good service, use of technology. Very prompt attention when we first arrived. Clear and accurate response to our stated target. Knowledgable guide on test drive. Some misunderstandin Very prompt attention when we first arrived. Clear and accurate response to our stated target. Knowledgable guide on test drive. Some misunderstanding about 2 vs 4 wheel drive, not a deal breaker. Minor price negotiation went smoothly. Dealer prep was good. Finance wrap up was as expected. Could have been a little more descriptive if docs to be signed. All behind the scenes work (Regis, title, ins, finance) was transparent. Product orientation was very good. More

Very professional and fast Discovered a broken camera after a Safelite windshield replacement and ordered parts overnight. Installed and called me to pick up my x5 on a Saturday Discovered a broken camera after a Safelite windshield replacement and ordered parts overnight. Installed and called me to pick up my x5 on a Saturday!! Very pleased More

New car breakdown! Lewis Mention is the only reason I did not demand a new car. He listened carefully to what happened to me and took the car in for a thorough examinati Lewis Mention is the only reason I did not demand a new car. He listened carefully to what happened to me and took the car in for a thorough examination. He was calm, professional and explained what he was going to do to get to the bottom of the problem. He gave me confidence in the car again and after running the electronics and finding that it was the starter motor. He replaced it with a new one, tested the car thoroughly, returning it to me good as new, which it is. Thank you, Lewis! Judy Caldwell Moore More

An Amazing Crew I experienced awesome caring people from the service department to the advisor / finance department... Tiffany,Susan,Cas, Dan thanks for taking great I experienced awesome caring people from the service department to the advisor / finance department... Tiffany,Susan,Cas, Dan thanks for taking great care of me More

Great service Had a great first time service experience with BMW Sarasota when I recently brought car in for annual maintenance. From the time I dropped the car of Had a great first time service experience with BMW Sarasota when I recently brought car in for annual maintenance. From the time I dropped the car off the people I interacted with were friendly, courteous, and professional. Terrific communication throughout the service experience and I look forward to bringing my car back. Also a really nice touch was receiving a short video via text from a mechanic showing the underside of the vehicle, condition of brake pads, rotors, tires etc. Top notch dealership and I felt valued during my visit. More

Hassle free buying experience Easy to delal with and no nasty hidden surprises with this vehicle purchase. Staff were quick, honest, and one of the few times I enjoyed viuing a ve Easy to delal with and no nasty hidden surprises with this vehicle purchase. Staff were quick, honest, and one of the few times I enjoyed viuing a vehicle! More

Pleasantly surprised We were very pleased with everyone involved in this process, from Jonatan Escobar to Jonathan Parker. Never having driven a BMW, we took the recommen We were very pleased with everyone involved in this process, from Jonatan Escobar to Jonathan Parker. Never having driven a BMW, we took the recommendation of a friend and an avid BMW owner John Jones, and decided to visit the dealership. My Lexus lease was expiring (planned on leasing a new Lexus), and Linda's Mercedes a 2012 CLS550 (planned on keeping). Drove the new 2020 740I, and decided this was the car that suited me best. Linda drove the 2020 530I, and she decided to part with her Mercedes (after 40 years of driving only Mercedes). At this time, we are very pleased with our choice of the BMW cars. Mike More

First class service department! Took our vehicle in for routine oil change. It was also going to be due for the break service in a few months as well. Greg Jones always manages to g Took our vehicle in for routine oil change. It was also going to be due for the break service in a few months as well. Greg Jones always manages to go above and beyond for his customers. Although he is the service manager, and being a long time customer of BMW, we still prefer to deal with him. We had a little issue with the service advisor that checked us in but after contacting Greg, he quickly handled the situation. HE Is the reason why we choose to deal with BMW of Sarasota. Not to mention the guys working on your vehicle are amazing!! Don't let Greg slip away, you'd be losing alot of loyal customers! More

Best Service I’ve Ever Had! Derek, my SA is great , makes sure every thing is done and in reasonable time. Understands my questions & statements about what seems to be a miss; at Derek, my SA is great , makes sure every thing is done and in reasonable time. Understands my questions & statements about what seems to be a miss; at least in my mind; and gets it done. More

Service representative. Service representative, Lewis Mention was very professional, friendly, and attentive to my needs. This is the type of service your Organization will Service representative, Lewis Mention was very professional, friendly, and attentive to my needs. This is the type of service your Organization will continue to make you a top-notch service organization. More