BMW of Sarasota

thanks bmw of sarasota I came in because of a recall and was promptly greeted and assisted with getting a rental car(no charge). Jorge kept in touch by text and the service I came in because of a recall and was promptly greeted and assisted with getting a rental car(no charge). Jorge kept in touch by text and the service was done early. The best tough was that I arrived with a very dirty car and went home with it sparkling! More

Excellent service, without appointment! I was experiencing extensive smoke coming from the engine bay. I immediately drove to BMW of Sarasota, without appointment, and the car was taken in I was experiencing extensive smoke coming from the engine bay. I immediately drove to BMW of Sarasota, without appointment, and the car was taken in for evaluation. Within 15 minutes, I had a dealer provided rental car and was on my way. Car was fixed under warranty in 24 hours. More

Oil Change I have very pleasant experience with all the staff, salesman, and service department. Especially Carlos, I know him for years, he is absolutely wonde I have very pleasant experience with all the staff, salesman, and service department. Especially Carlos, I know him for years, he is absolutely wonderful helping out with any problem you have, Allwas pleasant, very acknowledged in everything. Thank you Carlos. More

Good, professional service Service was good and care was taken to insure that all issues had been addressed. Regulate updates were provided to me by the service advisor. Service was good and care was taken to insure that all issues had been addressed. Regulate updates were provided to me by the service advisor. More

Long time but well done It took over 5 hours to do a software update as part of a recall to resolve our problem. I was given a loaner car It took over 5 hours to do a software update as part of a recall to resolve our problem. I was given a loaner car More

Tire replacement Incredible communication. I knew at every moment what stage the service was at. I really appreciated the video of the underside of my car. Never had t Incredible communication. I knew at every moment what stage the service was at. I really appreciated the video of the underside of my car. Never had that before. More

Excellent!! This is the fourth BMW I have purchased from Jack. He is a consummate professional and I have the utmost respect for him. He Is extremely knowledgeabl This is the fourth BMW I have purchased from Jack. He is a consummate professional and I have the utmost respect for him. He Is extremely knowledgeable about BMW and its product lines - providing great help in building the perfect car, with the appropriate options, for my needs. Jack is an extremely effective communicator and very personable - making your buying experience, both enjoyable and memorable. BMW of Sarasota and BMWNA should feel privileged to have Jack on their team. I look forward to working with Jack again, in the future! Bob Blumenson More

Emergency service Took care of tire problem immediately upon calling Jorge was contacted but Fernando who was not scheduled to be at work . Thanks Jorge did not know Took care of tire problem immediately upon calling Jorge was contacted but Fernando who was not scheduled to be at work . Thanks Jorge did not know me but gave me immediate attention. More

Outstanding Client Service After a lot of shopping around for a BMW I decided to purchase from BMW Sarasota. They answered all my calls and emails quickly and were very competit After a lot of shopping around for a BMW I decided to purchase from BMW Sarasota. They answered all my calls and emails quickly and were very competitive on my trade and their car prices. Once I had picked a vehicle they were quick to get everything completed so I could be on my way. Unfortunately my wife didn’t like the size of the vehicle I purchased, but after a quick phone call with the sales manager I was on my way back to change it for another vehicle. Unbelievable service and they have a client for life! More

Lousy Service Came in to look into electrical problems. Delay upon delay identifying problem with total bill of $5,500 on a model 2008. When considering just not re Came in to look into electrical problems. Delay upon delay identifying problem with total bill of $5,500 on a model 2008. When considering just not repairing was told that even that would cost me almost as much and you proceeded. About two weeks later I get text from BMW informing me the car is ready and here is your bill. Went on Sunday to pick car up - only to learn that it was NOT ready. Due to Surgery on Monday I agreed to have car finished and Wednesday delivered to my house. Instead I got a message on Tuesday informing me to pay and pick up car. Replied to bring up deliver promise. Never heard back from you. Only Monday the following week I get a message that now you were going to deliver. By then a had sent spouse and friend to retrieve my car. Obviously nobody noticed it was paid and gone. The handling of this entire process was exceedingly unprofessional and came with a mighty bill. When looking for a replacement Beamer in the future I would certainly NOT consider BMW Sarasota! The service associate was Jorge Mere. An apology of being understaffed and out sick almost a week later does not constitute a good excuse nor apology. It just further shows your dealerships weakness. More