BMW of Sarasota

New Battery for 2012 128i Convertible Very pleased with battery replacement on my 2012 BMW 128i convertible. Upgraded from lead acid original battery to new 80AH AGM battery. It was the r Very pleased with battery replacement on my 2012 BMW 128i convertible. Upgraded from lead acid original battery to new 80AH AGM battery. It was the right thing to do. Great price too! More

Very happy with Carlos Honest, straightforward. If the car needs it he mentions it, if not he doesn’t. No fluff of crazy up selling, just honest business relationship Honest, straightforward. If the car needs it he mentions it, if not he doesn’t. No fluff of crazy up selling, just honest business relationship More

Service review Excellent service representative in Stephanie. She was very helpful and knowledgeable a great asset to your company. Service went over my car and let Excellent service representative in Stephanie. She was very helpful and knowledgeable a great asset to your company. Service went over my car and let me know in detail what future work needs to be done More

6 hours beyond appointment time for oil change Made appointment for 10:30am, almost a week in advance. Upon arrival, at 10:15, it took nearly 20 minutes to hand keys off to someone, and then anothe Made appointment for 10:30am, almost a week in advance. Upon arrival, at 10:15, it took nearly 20 minutes to hand keys off to someone, and then another hour before an advisor (Tina, who was fantastic) came to the lounge to actually check me in. After being told it was going to be about 2 hours, I made arrangements to run errands, returning to the dealership at 1:30, noticing my vehicle was outside, assuming it was in line to be washed, I waiting in the lounge for an hour, after which, I found Tina to check the status. At this point (2:10pm 3.75 hours after initial appoitment time) I was told the car hasn’t even been started yet, and hopefully could still be finished that day. At this point I returned home, and received a text at 4:35pm saying my car was finally finished. 6 hours after the initial appointment time. One of the most disappointing service experiences of my life, from any brand More

Initial service I scheduled service with short notice due unplanned travel. Service team was very accommodating getting me into the schedule for initial service and c I scheduled service with short notice due unplanned travel. Service team was very accommodating getting me into the schedule for initial service and completing the camera software update. Very pleased with all aspects of experience BBC More

Long day Was in for an engine light warning. Turned out to be faulty radiator blinds. They had the replacement parts on hand and took care of the problem. Vehi Was in for an engine light warning. Turned out to be faulty radiator blinds. They had the replacement parts on hand and took care of the problem. Vehicle was under warranty, so there was no charge. More

Horrible I had horrible experience with BMW of Sarasota. My x5 had suspension problem which they took 2 weeks to fix. On top of that, they didn’t tighten t I had horrible experience with BMW of Sarasota. My x5 had suspension problem which they took 2 weeks to fix. On top of that, they didn’t tighten the lug nuts properly and rear driver tire almost came off while driving on highway. Never ever going back to these guys More

New service customer Car needed annual service. Easy to make appointment. Response time perfect. Pick up seamless. As I had moved recently to this area, I was uncertai Car needed annual service. Easy to make appointment. Response time perfect. Pick up seamless. As I had moved recently to this area, I was uncertain as to how I would be treated. Best customer service in 3 stares! More

My visit Your service has really improved over the years. This is my 3rd cat purchase & the service keeps improving. I especially love the choice of using Ube Your service has really improved over the years. This is my 3rd cat purchase & the service keeps improving. I especially love the choice of using Uber. More

BMW Recall Takata Air Bag Outstanding customer service! Carlos was quick to meet with me, comprehensive in explaining the work to be done and very professional through the enti Outstanding customer service! Carlos was quick to meet with me, comprehensive in explaining the work to be done and very professional through the entire process. The Tech sent me a video detailing key measure on the car including tires and breaks. I loved the video! More