BMW of Sarasota

Repair Fernando did a great job in helping us with our repairs he was quick and efficient and always kept me updated on the status of my vehicle. Very happy Fernando did a great job in helping us with our repairs he was quick and efficient and always kept me updated on the status of my vehicle. Very happy with Fernando he did a great job thank you More

Excellent service The service started as soon as we got there... We were treated well and given the best deal.. I look forward to returning.. Would recommend to all.. The service started as soon as we got there... We were treated well and given the best deal.. I look forward to returning.. Would recommend to all.. More

Excellent Service The service appointment was scheduled conveniently and quickly. The service was completed prior to the estimated timeframe and John and Tina worked t The service appointment was scheduled conveniently and quickly. The service was completed prior to the estimated timeframe and John and Tina worked to provide a BMW loaner during the process. Shoutout to the Service Manager, Greg Jones, for another great service visit. Along with his team he personally makes every service visit enjoyable. More

Oil change Good morning - all the associates were exceptional and helpful. The dealership is beautiful. I brought my 2015 X5 diesel for an oil change. I arriv Good morning - all the associates were exceptional and helpful. The dealership is beautiful. I brought my 2015 X5 diesel for an oil change. I arrived at 9:30 am and left at 12:45pm - over 3 hours for an oil change. It was my first visit so I received 50% off which was appreciated but i lost a 1/2 day vacation. Perhaps the people that make appointments (which i did for 9:30) should take priority over drive up customers . Overall my experience was pleasant and Tiffany (i believe he name was) was exceptional More

Repaint Trunk on used purchase has a few scuffs. Told could not be bugged out but they will repaint. Took a few days but the job is perfect Berry please w Trunk on used purchase has a few scuffs. Told could not be bugged out but they will repaint. Took a few days but the job is perfect Berry please with the work and customer service. More

Purchase Professional aware of my prior purchases and aware of my needs prepared for visit Friendly and aware or market Product and options were presented Professional aware of my prior purchases and aware of my needs prepared for visit Friendly and aware or market Product and options were presented timely and professional buying More

Service Excellent customer service, friendly staff who have extensive knowledge about their products and services. The staff went above and beyond to make sur Excellent customer service, friendly staff who have extensive knowledge about their products and services. The staff went above and beyond to make sure I was taken care and happy with my service. I was able to loan a car for a couple of hours while my services were performed at no charge. An awesome experience as usual. More

Great people Really great people to deal with really helpful really awesome our experience was super good at All time It was a great experience dealing with those Really great people to deal with really helpful really awesome our experience was super good at All time It was a great experience dealing with those people Sussan’s very knowledgeable and patient great experience with her in particular the whole dealer people was pretty nice to ask a prize the car was awesome the most important thing was the way that she explained to us about all the features of the car More

Poor communication skills My husband brought my vehicle in for a standard oil change and ended up waiting nearly 3.5 hours. The main reason for his wait was because the service My husband brought my vehicle in for a standard oil change and ended up waiting nearly 3.5 hours. The main reason for his wait was because the service advisor proceeded with getting the recall work (4 hr job) done on my vehicle although my husband instructed the advisor that he would make another appointment to get that done separately because he knew it would take more time. I have the service paperwork stating that “customer will schedule appointment for recall work”. The fact that my husband ended up being late for work because of something you guys weren’t authorized to do is just ridiculous! BMW always wants to take pride in customer service and customer commitment, on November 21 BMW of Sarasota missed the mark completely! More

Taken care of Tina , did a great job making sure all our needs were taken care of even when service wasn’t 100% . I appreciate her doing her best to care for us an Tina , did a great job making sure all our needs were taken care of even when service wasn’t 100% . I appreciate her doing her best to care for us and give us great service. More