BMW of Sarasota

Always high level service you would expect from BMW From beginning to end, the level of customer service, knowledge and work done is exceptional. My Service Advisor, Fernando Santori is also exceptional From beginning to end, the level of customer service, knowledge and work done is exceptional. My Service Advisor, Fernando Santori is also exceptional. From drop off to pick up.. Fernando gives his customers the highest quality of knowledge, attention and care that would you expect from a luxury brand and dealership such as BMW. BMW’s are great cars... but there’s many choices of service centers and dealerships... BMW of Sarasota is the place I will always take my car. More

Routine service BMW Sarasota continues to provide a great and consistent service. Maria is a great service advisor who is prompt and always accommodating to ensure a BMW Sarasota continues to provide a great and consistent service. Maria is a great service advisor who is prompt and always accommodating to ensure a great customer experience for any work done at the service center. Highly recommend this dealership. More

Gave the feeling of a long time customer We visited BMW of Sarasota tp purchase a used Cadillac SRX. Our experience was fantastic from beginning to end. Naycolle was fantastic and made us fee We visited BMW of Sarasota tp purchase a used Cadillac SRX. Our experience was fantastic from beginning to end. Naycolle was fantastic and made us feel like we've been clients of BMW Sarasota for years! There was no bias that we were buying a used car, we received the same top-notch treatment that everyone else received. We certainly be headed back down to Sarasota (from Brandon) the next time we're in the market to buy a car. What a great experience! Thanks Naycolle! More

Attentive Service I was treated with respect and attention throughout my visit. My service manager was very friendly and thorough. Many snack and drinks made the visit I was treated with respect and attention throughout my visit. My service manager was very friendly and thorough. Many snack and drinks made the visit even more pleasant. More

Only if you are under warranty I dropped my 535i off for its annual oil change and service. I was told it would be a couple of hours, so I decided to go home and get some work done I dropped my 535i off for its annual oil change and service. I was told it would be a couple of hours, so I decided to go home and get some work done. Three hours later, I had not heard anything, so I called my service manager, Jessica. She said she wasn't sure how much longer it would be, but she would check and call me back, which she did not do. When I stopped by an hour later with my husband after waiting 10 minutes for someone to find her, she reported that my service had been delayed because my oil pan drain was stripped and the mechanic had to re-thread it which took some considerable time and implying that they had somehow done me a favor, when in fact, the last time I had my oil changed was at the same service location, so it stands to reason that shoddy work the first time was the very reason that the oil pan threads were stripped. Now I have to worry whether or not the re-threading was done properly and if I am going to develop a leak and have to pay for a new oil pan because of their crappy work the first time they changed my oil. Finally, isn't it enough to charge $100 for an oil change and $150 to change the brake fluid - do you really need to pad the bill with random $41 "shop supply" charges? Frankly, shop supplies should be covered in the exorbitant charges for specific services. Sad, because I really like BMW as a brand but feel really ripped off by their service departments. More

The best Did what I wanted them to do with no hassle and making sure we were happy This car was bought over the phone including trade numbers Did what I wanted them to do with no hassle and making sure we were happy This car was bought over the phone including trade numbers More

Driver's door grab handle replacement Carolos Munoz helped me find an easy solution to the deteriorating material on the inside of the grab handle unit - a plasticized rubber that softens Carolos Munoz helped me find an easy solution to the deteriorating material on the inside of the grab handle unit - a plasticized rubber that softens over time. Accelerated by the heat of the Florida sun - not a problem in Germany where the car was designed/built? The Center's "upholstery guy" also dyed the handle section leaving the whole unit looking new. Very happy with this service on my '11 535i, restoring an area of the interior to "like new" after 8+ years on the road. More

Service advisor Seth Roger’s is awesome! Very helpful! He responds to all my texts and phone calls with in 5 minutes.! Friendly & very patient & goes above & beyond Seth Roger’s is awesome! Very helpful! He responds to all my texts and phone calls with in 5 minutes.! Friendly & very patient & goes above & beyond! More

New car delivery I am an old customer and dealing with Southpoint is always a pleasure Used Jack for well over twenty years Would highly recommend this dealership I am an old customer and dealing with Southpoint is always a pleasure Used Jack for well over twenty years Would highly recommend this dealership More

experience was excellent I was waited on right away, waited just a short period of time for an oil change. I was well informed of what was needed next to be done . will make appt. for brakes and pad re waited just a short period of time for an oil change. I was well informed of what was needed next to be done . will make appt. for brakes and pad replacement this summer. More