BMW of Sarasota

Quick and easy Judy made my repair visit quick and easy and the service team was very professional. Love the white glove service from beginning to end of process. Judy made my repair visit quick and easy and the service team was very professional. Love the white glove service from beginning to end of process. More

Exceptional care even for old cars! Fernando is awesome! I received a letter that my ‘02 5-series may need a recall service, and also had them do an oil change. Fernando was able to appl Fernando is awesome! I received a letter that my ‘02 5-series may need a recall service, and also had them do an oil change. Fernando was able to apply a discount to the oil change for a promotion that was actually starting the next week! My car ended up not needing the recall done but they looked over everything and treated me like a valued customer as if I had bought a new car from them. The mechanics even tightened up some stuff from a part I repaired myself recently, free of charge. The whole process took a couple hours and I thoroughly enjoyed my wait there with the swanky setting and complimentary selection of snacks and drinks! Thanks Fernando and the rest of the crew that helped do everything at BMW of Sarasota, I really felt like a valued customer. More

Long Wait and substandard rental Had an appt for service for a defective sensor 2018 535i was scheduled to leave the car and get a service loaner- waited over an hour to get paperw Had an appt for service for a defective sensor 2018 535i was scheduled to leave the car and get a service loaner- waited over an hour to get paperwork straightened out and the rental they arranged for was a Chevy Malibu that is just not acceptable in my opinion. More

Review Professional, courteous and timely! I live out of town and the dealership always accommodates my request for scheduling. Very clean and consumer frien Professional, courteous and timely! I live out of town and the dealership always accommodates my request for scheduling. Very clean and consumer friendly service and sales center! More

Excellent Customer Experience From the time you are greeted and signed in until the time you are signing out, BMW treats you like a VIP! Service staff are very well trained and the From the time you are greeted and signed in until the time you are signing out, BMW treats you like a VIP! Service staff are very well trained and they treat their customer as if they are the only ones they are dealing with! More

Gordon Thompson's BMW Experience Staff at all levels are very professional. However, after leaving my car for two days with your service department --- Seth Rodgers was my advisor, th Staff at all levels are very professional. However, after leaving my car for two days with your service department --- Seth Rodgers was my advisor, they never could determine why I was having problems stopping my car. One day prior to taking my '97 BMW into your dealership, there were two occasions where it felt like the accelerator was being pushed down at the same time that I was applying the brakes. On one of these occasions, I did damage to my garage door. This is the reason why I ended up talking to Richard Liammari about buying another car, for my wife. More

Great experience, I was treated well!! From the first time in the dealership with the d=sale person Chris, I was treated well. They showed some flexibility with the price, and were able to From the first time in the dealership with the d=sale person Chris, I was treated well. They showed some flexibility with the price, and were able to handle my needs for a delayed delivery. Everyone there was very professional, with no pressure to buy. More

first year routine free maintenance Excellent experience, especially impressed with facilities, clean, well stocked waiting area, everyone friendly. Glad we changed from Lexus to BMW. Excellent experience, especially impressed with facilities, clean, well stocked waiting area, everyone friendly. Glad we changed from Lexus to BMW. I purchased a 2015 in Cincinnati after experience here in Florida with my wife's purchase. More

Pleasant car buying experience I was dreading buying a new car and having to hassle with the cost comparisons, haggling, feeling confused over costs for add ons, etc., but I experie I was dreading buying a new car and having to hassle with the cost comparisons, haggling, feeling confused over costs for add ons, etc., but I experienced none of that at BMW of Sarasota! My salesman, Jack, was very nice and straightforward. I got printouts of costs and options that were easy to understand and compare. I contacted him by email to ask questions and got quick replies. I ended up ordering a new car from the factory with the options and colors I wanted for a fair price. Since it’s made not far away, it only took 3 weeks to delivery! The tech guy, Chad, went over everything in the car with me before I drove it away, taking time to answer all my questions. The dealership overall is very nice, and everyone there I interacted with was helpful and pleasant. More

Great job Overall great job service was excellent . Everything about the service experience was pleasant comfortable waiting area great service car was sparklin Overall great job service was excellent . Everything about the service experience was pleasant comfortable waiting area great service car was sparkling when I got it back. Thanks for a job well done. More