BMW of Sarasota

Employees were attentive and professional. My car was brought in for regular maintenance. The employees were professional and helpful in making my appointment a positive experience. I was ple My car was brought in for regular maintenance. The employees were professional and helpful in making my appointment a positive experience. I was pleased with the service I received. More

The story of my dream car It’s a long story, but I’ll give the short version. I’d always wanted an X3, and BMW of SRQ made it happen. I’d been shopping around, but didn’t find It’s a long story, but I’ll give the short version. I’d always wanted an X3, and BMW of SRQ made it happen. I’d been shopping around, but didn’t find anything that would work in my price range, because my dream car “had to” have everything in it, because, well, it is my dream car. I drove 2 hours from Orlando to Sarasota for this one that I found and needed to have. Lisa, my sales consultant, showed me the car and I knew it was mine. As excited as I was to get it, I was very nervous about paying for it. 4 or 5 hours went by of me pacing back and forth, looking at the **incredible deal up and down, side to side, upside down... and Lisa stayed with me the entire time. Did not leave at all. I appreciated that so much. We talked, and talked, and talked... until I made the decision to move forward. She NEVER pressured me, never made me feel rushed. Sequoia in management was also very pleasant to speak with, and was equally as patient with me. I was a difficult customer, but they made me feel at home and at ease, never once pressuring me. Once I visited the financial office to sign the documents, Tammy went over the “extras”, but offered me the ones she thought I’d need, and didn’t try to convince me to get what I didn’t need. That meant a lot to this nervous buyer. Juan, the genius, went over as much as he could and repeated things that I didn’t understand about the electronics. Very satisfied. I drove it home, and love it beyond words. I was extremely happy with the customer service, and attention that I received. I was even more excited about the deal that I got. I now have a beautiful, exquisite X3 XDrive in my garage, and could not be happier. Thank you for everything!! More

Routine Service I enjoy working with Fernando. I have been coming in for just over a Year and he has always taken care of my Service needs. I noticed he has been Pr I enjoy working with Fernando. I have been coming in for just over a Year and he has always taken care of my Service needs. I noticed he has been Promoted and it is well Deserved. He is a Great Part of the BMW Team. Thanks Mike Vaughn More

Not impressed I feel the team pushes the sales of services. They make you feel that stuff has to be done immediately and then when you look at the recommendations y I feel the team pushes the sales of services. They make you feel that stuff has to be done immediately and then when you look at the recommendations you still have a few thousand miles before it’s necessary. My service person left for the day and no one knew my car was done. I sat there an extra hour. I sat there watching employees walk around eating popcorn. Not impressive. More

Mark Role Reviw My experience was drama free. All went as expected/promised. Robert listened and made sure to put me in good hands. Jack was the consummate Advisor; p My experience was drama free. All went as expected/promised. Robert listened and made sure to put me in good hands. Jack was the consummate Advisor; professional, knowledgeable, and made it all easy. Mia was patient, informed, and made sure I didn't roll out with functional confusion. As long as pricing is competitive, and I have the opportunity to work with such quality people, I'll see you in 3. Thank you all. More

PROBLEMS NO LONGER FREE CAR WASHES CALL TO SCHEDULE SERVICE APPOINTMENT WAS NEVER RETURNED EMAIL WANTING TO RESCHEDULE MY MISSED APPOINTMENT-- CAR WAS ALREAD NO LONGER FREE CAR WASHES CALL TO SCHEDULE SERVICE APPOINTMENT WAS NEVER RETURNED EMAIL WANTING TO RESCHEDULE MY MISSED APPOINTMENT-- CAR WAS ALREADY THERE SERVICE ORDER STATED RIM HAD BEEN REPAIRED, HADNT BEEN TOUCHED. NO POPCORN LAST 2 VISITS. More

Terrible It took 8 days to find out a small problem then 5 days waiting for the part and don't know how long more before i got my car It took 8 days to find out a small problem then 5 days waiting for the part and don't know how long more before i got my car More

Tatiana is the real deal Such a great experience at BMW of Sarasota. Much less high pressure than other dealers I've been to. Was there for a while, but it didnt feel like it Such a great experience at BMW of Sarasota. Much less high pressure than other dealers I've been to. Was there for a while, but it didnt feel like it with the perfect mix of business and comfort. So happy with convertible too. More

Love the service manager and team work here. I love this place and always trust the service manager and all team work here always get the best service and good quality. This place is awesome. Spe I love this place and always trust the service manager and all team work here always get the best service and good quality. This place is awesome. Special Derek service manger and Tammi manager Financial. More

Great service Total experience was as easy as possible. I was greeted promptly and was able to get a hot drink right away. The wait was comfortable and pleasant. My Total experience was as easy as possible. I was greeted promptly and was able to get a hot drink right away. The wait was comfortable and pleasant. My Service Advisor kept me informed and my car was washed before it was returned to me. The Director of Customer Relations was very helpful and answered my questions. More