BMW of Sarasota

As promised Seth always helps me. This is my 3rd BMW I’ve had the pleasure of owning and Seth’s support makes it all that much better! Seth always helps me. This is my 3rd BMW I’ve had the pleasure of owning and Seth’s support makes it all that much better! More

10,000 mile service Valentina was very professional. She updated me on a regular basis how the service was progressing. All of my concerns were addressed thanks to Valen Valentina was very professional. She updated me on a regular basis how the service was progressing. All of my concerns were addressed thanks to Valentina. More

Great Staff The staff was extremely courteous and helpful. Was a little surprised that I had a 10am appointment for routine maintainence and my vehicle didnt get The staff was extremely courteous and helpful. Was a little surprised that I had a 10am appointment for routine maintainence and my vehicle didnt get taken in until 11:15. Other than that, I was very pleased with my service. Next time I will plan for a courtesy vehicle. More

maintenance -- replace control arm bushings and tie rods Both customer service advisor and technician were outstanding. Very pleased with the work that was done. Over the past several years they have done Both customer service advisor and technician were outstanding. Very pleased with the work that was done. Over the past several years they have done considerable work on my Z3 and I've always been pleased with the results. More

Personnel show very little interest This was the first visit where I encountered ONE staff member who embodies “service with a smile”. And that person was the first to greet me: Johnny O This was the first visit where I encountered ONE staff member who embodies “service with a smile”. And that person was the first to greet me: Johnny O. What a pleasant, friendly employee!! Valentina was pleasant enough but appeared disinterested when engaged in conversation. And she did not seem all that bothered by the extremely long wait I endured when picking up my car. Your staff rarely smile or make the customer feel welcome. More

Disturbing I had a 30,000 mile major service a few months ago, and then I saw the service light come on my dashboard. I brought it in and Service guy said it was I had a 30,000 mile major service a few months ago, and then I saw the service light come on my dashboard. I brought it in and Service guy said it was a need for changing the brake fluid ($160!). Not sure why this would not have been done during the major 30,000 service. More concerning was I was told I needed a new battery, for which I paid over $300! I find this disconcerting as when I was in for the 30,000 check up it said my battery was in the top category of "good." How it went from that, skipping "fair," and going to failing in such a short time is pretty amazing, and questionable. To add insult to injury, my car wasn't even washed after the service. More

20,000 mile service I had a 20,000 service including an oil change and a change of the cabin filter as well as replacing a missing mud flap which I requested. I checked-i I had a 20,000 service including an oil change and a change of the cabin filter as well as replacing a missing mud flap which I requested. I checked-in at about 7:45 AM and exited at 10:45 AM. In my opinion the service takes way too long. The other owners I sat with also agreed that it takes too long. We do talk as we wait there. Upon cashing out, the cashier told me to go out the door head left, wait at the end of the drive and someone would drive the car up to me. I waited and watched other cars being driven up but not mine. I finally asked someone where was my car and he responded by asking who was my service rep. I said Seth. He came back to tell me that my car was on the side of the building. I said to him how am I supposed to know that? And just shook his head. I picked the car up myself. First class service! More

Always been satisfied Always Great service especially my service advisor Maria is consistent with making sure I am happy and taking care of business. Need iI say anymore!!! Always Great service especially my service advisor Maria is consistent with making sure I am happy and taking care of business. Need iI say anymore!!!!! nothing more to say always been great More

Efficient & Courteous The customer service was good and well organized. Service was efficient with a great lobby area. A very nice experience,much better than the rest! The customer service was good and well organized. Service was efficient with a great lobby area. A very nice experience,much better than the rest! More

staff are very professional. From Johnny O to the excellent service staff including Greg Jones and Derek Thomas, my experience could not have better! I certainly would recommend t From Johnny O to the excellent service staff including Greg Jones and Derek Thomas, my experience could not have better! I certainly would recommend this service department to any BMW owner. More