BMW of Sarasota

Excellence Everything was perfect. Loved the teddy bear in bmw sweater left in my car. Not all dealerships do that. It's the little touches of customer service t Everything was perfect. Loved the teddy bear in bmw sweater left in my car. Not all dealerships do that. It's the little touches of customer service that make a difference. Friendly overall attitude! Kids were treated so great in the lounge area waiting. More

You Did What You Could! Thank You for your Help! I live in Miami, I had my Mini serviced before a trip. I made it to a sarasota exit, when I realized my care was smoking very badly and having proble I live in Miami, I had my Mini serviced before a trip. I made it to a sarasota exit, when I realized my care was smoking very badly and having problems running ..... You all cleaned up around everything and ordered a new oil cap which Miami dealer forgot to put back on the car. However the other dealer in miami would not let you finish cleaning it up correctly to remove all the oil ..... The service I received from the people at BMW Sarasota was very friendly and very helpful in trying to help me and be the go between. We did make it back to miami, eventually and they took the engine apart and cleaned everything ... but sad to say, it is not the same. :( More

X5 check light Seth quickly had the service team diagnosis the problem and ordered the necessary part. The car was ready the next day, on time, as promised! Communic Seth quickly had the service team diagnosis the problem and ordered the necessary part. The car was ready the next day, on time, as promised! Communication throughout the process was excellent! More

New M240i True to their word and everyone was a pleasure to work with!! Awesome Dealership! They go the extra mile to ensure your satisfaction! I drove over 20 True to their word and everyone was a pleasure to work with!! Awesome Dealership! They go the extra mile to ensure your satisfaction! I drove over 200 miles to get there that should tell you how I felt towards this Dealership! More

Outstanding customer service Sarasota BMW is by far has the best customer service I have found in 25 years of ownership! The service manager Fernando Santori runs a great depar Sarasota BMW is by far has the best customer service I have found in 25 years of ownership! The service manager Fernando Santori runs a great department and has gone above and beyond himself to make things seamless. They are even open on Sundays! More

Not consistent quality This is regarding my BMW 528. The advisor was extremely nice and helpful. But, the car was left like a mess. The plastic seat cover, and the paper fr This is regarding my BMW 528. The advisor was extremely nice and helpful. But, the car was left like a mess. The plastic seat cover, and the paper front mat cover was left inside the car. The car was not washed or cleaned. I think it is really unprofessional, considering the fact that it is a BMW service. More

Excellent Service Experience Lewis and Loraine handled my service appointment in a very professional and customer friendly manner. They explained in detail every item that was add Lewis and Loraine handled my service appointment in a very professional and customer friendly manner. They explained in detail every item that was addressed with my visit and made sure all my questions were answered. Thank you. More

Best so far Went in to get my car checked out because it was making a noise. Service was quick! I was missing 3 lug nuts. They took good care of me. I've own 3 BM Went in to get my car checked out because it was making a noise. Service was quick! I was missing 3 lug nuts. They took good care of me. I've own 3 BMW, from 3 different dealers. BMW of Sarasota is the best. Good job More

Excellent Service I've worked with Fernando many times over the past few years. He always keeps me informed and is able to answer any questions I may have. I feel lik I've worked with Fernando many times over the past few years. He always keeps me informed and is able to answer any questions I may have. I feel like I can trust the info he provides, which has not always been the case with other dealers. BMW of Sarasota is the best. More

CARLOS WORKED WITH SERVICE REP CARLOS. HE IS VERY WELL VERSED AND EXPLAINED EVERYTHING THAT WAS DIAGNOSED IN THE TEST. I HAVE WITH MANY AUTO SERVICE REPS IN WORKED WITH SERVICE REP CARLOS. HE IS VERY WELL VERSED AND EXPLAINED EVERYTHING THAT WAS DIAGNOSED IN THE TEST. I HAVE WITH MANY AUTO SERVICE REPS IN THE LAST 65 YEARS AND CARLOS MUNOZ IS BY FAR THE BEST. THANKS CARLOS ! More