BMW of Sarasota

Broken Promise I had a spoken agreement with an employee about fixing a blinker mechanism. It was part of the big repairs costing $3000, but when I picked up the car I had a spoken agreement with an employee about fixing a blinker mechanism. It was part of the big repairs costing $3000, but when I picked up the car, the agreement that the mechanism would be fixed was not followed through. It was then explained to me that the lightbulb was replaced, not the dysfunctioning blinker. I made it clear that this service to be completed would be a part of the $3000 repair, however I am very disappointed that not only has the job been abandoned, but also the lack of remorse or guilt that the serviceman emoted with his failure to complete the job. More

Excellent. Carlos Munaz is caring and knowledgeable Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all rep Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all repairs and took the time to further explain the cars computer More

Very professional I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an est I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an estimate for service time. More

Car inspection went smoothly and fast All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank you I hope. More

Customer attention lacking!!!! It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he told me he would pay for the rental of a car since a necessary part was not in stock. The rental turned out to be at my expense. I was not kept up to date about the part delivery or an anticipated repair completion (in the past , the service rep maintained regular contact with me). I called to get an update and my service rep was not on site. Therefore, it took time for someone else to track down my repair status. More

Air pressure low in tires Brought car in due to needing air in tires. Always happens when outside temperature goes down. Did not have an appointment but was taken care of immed Brought car in due to needing air in tires. Always happens when outside temperature goes down. Did not have an appointment but was taken care of immediately. Appreciated the quick service. More

Excellent! Maria Lizardi is amazing! She always exceeds my expectations and is a huge xxxxx to the BMW service team in Sarasota Florida! Thank you Maria! Maria Lizardi is amazing! She always exceeds my expectations and is a huge xxxxx to the BMW service team in Sarasota Florida! Thank you Maria! More

Excellent service on short notice to replace worn tires. Worked with Carlos Munoz. He was extremely helpful finding what our needs were and doing what was necessary to meet them. We got in for tire replace Worked with Carlos Munoz. He was extremely helpful finding what our needs were and doing what was necessary to meet them. We got in for tire replacement and aligning in shhort order, and waited while the process was completed efficiently. More

Outstanding The best customer service I’ve ever experienced at a car dealership. The gold standard. Ask for service rep Leeis Mention. You won’t be disappointed. The best customer service I’ve ever experienced at a car dealership. The gold standard. Ask for service rep Leeis Mention. You won’t be disappointed. More

Excellent service Everything was just great. Timely, courteous and nice clean shop. I’m traveling a lot this winter and I’m alone, so important that I felt safe with Everything was just great. Timely, courteous and nice clean shop. I’m traveling a lot this winter and I’m alone, so important that I felt safe with my car. Great service! More