BMW of Sarasota

Too much time I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked thei I had called ahead of time to let the dealership know that I needed to replace a particular factory installed tire. I was told that they checked their inventory and had several of those tires available. When I arrived for my appointment, I was informed that none of those tires were there. Several hours and a loaner car later, I was able to leave with a tire. I lost half a day driving back and forth to the dealership. For that matter, even a simple oil change can take a good two hours. Why ? That said, the actual service technician was a pleasure to deal with. More

Sales Everyone I dealt with was very friendly, helpful and knowledgeable. The salesman (Richard Liammari) showed the used car I was interested in, gave me Everyone I dealt with was very friendly, helpful and knowledgeable. The salesman (Richard Liammari) showed the used car I was interested in, gave me all the details of the car and the dealership. After negotiations and the and the purchase was as painless as I have every had at any dealership. The Business manger was new but he was very knowledgeable and professional in his work. More

Quick Efficient Service It was Friday, I was driving across Alligator Alley when a light came up on my dashboard that 1 of my tires was low. Long story short, with another tr It was Friday, I was driving across Alligator Alley when a light came up on my dashboard that 1 of my tires was low. Long story short, with another trip across Alligator Alley in my immediate future, Gregg (the service manager) had me come in Monday morning. With access for a car for me, my car was fixed and reprogrammed by Tuesday morning so that I could feel safe while traveling. Thank you! More

Purchase of new BMW 650 My purchase of a new 650 was handled quickly and professionally by Eric Reeves, the sales person at Sarasota BMW, and the entire staff. The pricing wa My purchase of a new 650 was handled quickly and professionally by Eric Reeves, the sales person at Sarasota BMW, and the entire staff. The pricing was handled very simply.and the car was delivered immediately. Overall it was an excellent buying experience. More

Professional Good I like BMW driver felling..very hope electric BMW cars’ I have been keep used six cars of BMW that wish BMW brand use electronic technology make Good I like BMW driver felling..very hope electric BMW cars’ I have been keep used six cars of BMW that wish BMW brand use electronic technology make cars. More

Very Attentive Sales Process Eric and Caz were very helpful in getting me into my 6th BMW Sedan. Very attentive and listened well. And they made the process very easy. and I love Eric and Caz were very helpful in getting me into my 6th BMW Sedan. Very attentive and listened well. And they made the process very easy. and I love the new BMW 530i! More

Family atmosphere Rich was very helpful ,asked questions to uncover and under stand what I was looking for in my next car. There was no pressure selling ,He made the w Rich was very helpful ,asked questions to uncover and under stand what I was looking for in my next car. There was no pressure selling ,He made the whole transaction enjoyable and stress free ,made me feel like I was Family .so relaxed I’m now Enjoying my 1st BMW Thanks also to Caz and Jerry for helping to get it done More

Excellent Service Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made the experience absolutely positive. More

Horrible service i purchased my car at BMW Sarasota. My sales experience was wonderful, but my service experiences have been horrible. My last appointment was for a i purchased my car at BMW Sarasota. My sales experience was wonderful, but my service experiences have been horrible. My last appointment was for a bad tire for which i had already had checked there 3 weeks earlier and was told it was fine. When i called for my appointment, they confirmed that they had my tire in stock - i thought this was a good sign that all would go smoothly for once. I could not have been more wrong. i arrived early for.my 9.30 appointment, at 10.05 my service advisor finally came to tell me he had several in front of me and would get to me soon. At 11.10, he informed me that the tech had found the issue and he would be back to talk to me. After a while he did return.. it had now been 2+ hours to tell me i had a puncture in my tire and it needed replaced. i was asked if i had premium tire coverage, i replied yes, that the paperwork was in my car. after more waiting i was told, they had found it and i would have a $50 deductible. It has now been 3 hours.. During the 3 hours i have talked to my advisor 4 times for less than 2 minutes each time. i had asked for updates twice and received no updates. after 4+ hours i was furious.. i went to my advisors desk and was told he was handling his clients in the order they arrived - i had arrived at 9.17.. it was now 1.20.. really? I asked for a manager again, all I got from tge manager was a lot of Sorry.. sorry.. sorry.. this is the second time this has happened at this dealership. I will drive to Fort Myers and try their servuce department next time..even though the one sales person who asked if i needed help.. replied that he had heard they had bad service there.. really.. and no further follow up!!!! I loved my sales experience here but Service is horrible!! More

Perfect Good Guys and were honest. Talked through the entire thing and spent the day with me, I really appreciated all of their help. Will come again. Good Guys and were honest. Talked through the entire thing and spent the day with me, I really appreciated all of their help. Will come again. More