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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,018 Reviews

13,018 Reviews of BMW of Sarasota - Service Center

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October 11, 2019

Misdiagnosis if problem, and charged too much . Just to run a diagnostic was $180. Misdiagnosed the problem and suggested other work that didn’t need to be done. Luckily an independent mechanic foun More

by ROSTEVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina
Oct 11, 2019 -

BMW of Sarasota responded

We're sorry that your visit with us wasn't the best and we appreciate your detailed feedback. We're going to go over your comments with our team and would always appreciate an email if you have any other information you feel we should know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

October 11, 2019

Jorge not listed as service rep Maria was on leave, Derek was out sick, Jorge handled my service withe the same excellence I always receive! Your service department has to get you a More

by ryeager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 11, 2019 -

BMW of Sarasota responded

We are very proud of our entire service team and we're thrilled that they've earned your full five stars! Thanks for showing them your appreciation of all that they do!

October 10, 2019

Recall service Everything was great I would have loved to have a BMW loaner but I ended up with a little rent car from Hertz but I understand that there are limited More

by Peckart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany she said she was new and she did an absolutely great job
Oct 11, 2019 -

BMW of Sarasota responded

Thanks for being understanding with the Hertz rental car and thank you for your awesome review!

October 10, 2019

Great service Very professional service. Went in for first oil change, they checked for recalls and found one minor one and did it at the same time. Did a great j More

by Gabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Ferrara
Oct 11, 2019 -

BMW of Sarasota responded

Thanks for your excellent review, Gabby!

October 10, 2019

Very impressed with the personal touch and professionalism Thanks for all your help to Lewis. He was great to work with and I will look forward to working with him next year when we return More

by RDF0
Recommend Dealer
Yes
Employees Worked With
Oct 11, 2019 -

BMW of Sarasota responded

Thank you so much for your outstanding review!

October 09, 2019

Susan was great! Susan, a service advisor assistant, took the initiative and solved my entire reason for stopping by.Austin was very helpful too. Give them both a big More

by dcmullan1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Susan in service, Austin in parts., Austin Martin
Oct 10, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Susan and Austin made your visit so special!

October 09, 2019

What a service delivery should reflect Tiffany was resourceful, informed and accommodating. She delivered as requested on time, consistent with agreement and in a truly palatable fashion. W More

by ERNESTO.CASTILLO.CFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Naycolle Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany
Oct 10, 2019 -

BMW of Sarasota responded

Ernesto, thank you so much for your amazing review! We're so glad that Tiffany took great care of you.

October 08, 2019

Waste of my time more than my money I stopped by to chat with a service advisor to see if i could get my 2001 BMW 740il diagnosed for wiper issues. I was assured that even tho my car is More

by E38DM300k
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Not listed
Oct 09, 2019 -

BMW of Sarasota responded

We apologize if we didn't address your vehicle's issues to your satisfaction. We'll look into this issue on our end with our service team and would appreciate an email from you with any further details you'd like to share to help us better understand your experience. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

October 08, 2019

Oil change Sarasota BMW is a modern Clean dealership. If you choose to wait while your car is being serviced, there are seats and a big TV , drinks to choose fr More

by charlenew58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentina Lizardi
Oct 09, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Valentina made your visit a great one! We also love to hear that you enjoy our amenities!

October 07, 2019

Took great care of me as always Carlos always gives me first class service and is a pleasure to work with. I know my vehicle will get the service it needs and I’m in good hands More

by JAMESCFINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

BMW of Sarasota responded

We're glad to hear it, James -- thank you!

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