BMW of Sarasota - Service Center

Misdiagnosis if problem, and charged too much . Just to run a diagnostic was $180. Misdiagnosed the problem and suggested other work that didn’t need to be done. Luckily an independent mechanic foun Just to run a diagnostic was $180. Misdiagnosed the problem and suggested other work that didn’t need to be done. Luckily an independent mechanic found the correct problem and the fix will be much less than the BMW dealer. They did point out a leaking gasket, but again wanted too much for the fix. Also suggested a brake job where there is a good year worth of use left. Tina, the service rep was great. Not to blame for the above mess. She even called me later to offer a discount on the work that was diagnosed as the problem. More

Jorge not listed as service rep Maria was on leave, Derek was out sick, Jorge handled my service withe the same excellence I always receive! Your service department has to get you a Maria was on leave, Derek was out sick, Jorge handled my service withe the same excellence I always receive! Your service department has to get you a lot or returning sales! More

Recall service Everything was great I would have loved to have a BMW loaner but I ended up with a little rent car from Hertz but I understand that there are limited Everything was great I would have loved to have a BMW loaner but I ended up with a little rent car from Hertz but I understand that there are limited in quantity More

Great service Very professional service. Went in for first oil change, they checked for recalls and found one minor one and did it at the same time. Did a great j Very professional service. Went in for first oil change, they checked for recalls and found one minor one and did it at the same time. Did a great job of washing the inside and outside of the car. My service rep, Tiffany was very friendly and professional More

Very impressed with the personal touch and professionalism Thanks for all your help to Lewis. He was great to work with and I will look forward to working with him next year when we return Thanks for all your help to Lewis. He was great to work with and I will look forward to working with him next year when we return More

Susan was great! Susan, a service advisor assistant, took the initiative and solved my entire reason for stopping by.Austin was very helpful too. Give them both a big Susan, a service advisor assistant, took the initiative and solved my entire reason for stopping by.Austin was very helpful too. Give them both a big raise!! More

What a service delivery should reflect Tiffany was resourceful, informed and accommodating. She delivered as requested on time, consistent with agreement and in a truly palatable fashion. W Tiffany was resourceful, informed and accommodating. She delivered as requested on time, consistent with agreement and in a truly palatable fashion. We are all advantaged by having such efficiency included in the delivery of service. More

Waste of my time more than my money I stopped by to chat with a service advisor to see if i could get my 2001 BMW 740il diagnosed for wiper issues. I was assured that even tho my car is I stopped by to chat with a service advisor to see if i could get my 2001 BMW 740il diagnosed for wiper issues. I was assured that even tho my car is old the tech could diagnose the issue. Not only did they not diagnose the problem they said the issue was something that it was not. More

Oil change Sarasota BMW is a modern Clean dealership. If you choose to wait while your car is being serviced, there are seats and a big TV , drinks to choose fr Sarasota BMW is a modern Clean dealership. If you choose to wait while your car is being serviced, there are seats and a big TV , drinks to choose from along with snacks. Maria Lizardi is out on maternity leave, but it was a pleasant surprise that her sister Valentina took care of me! She is just as pleasant as her sister ! They are both an asset to Sarasota BMW 😎🌴 More

Took great care of me as always Carlos always gives me first class service and is a pleasure to work with. I know my vehicle will get the service it needs and I’m in good hands Carlos always gives me first class service and is a pleasure to work with. I know my vehicle will get the service it needs and I’m in good hands More