BMW of Sarasota - Service Center

Kevin Holt service review Service area is comfortable and I really appreciate the snacks and water. Fernando is always prompt and professional and I feel he takes care of us t Service area is comfortable and I really appreciate the snacks and water. Fernando is always prompt and professional and I feel he takes care of us the best he can. Thanks. Kevin Holt. More

Great Service Fernando was phenomenal in assisting me with the repairs for my vehicle from beginning to end. I recall having Fernando as a Service Advisor before an Fernando was phenomenal in assisting me with the repairs for my vehicle from beginning to end. I recall having Fernando as a Service Advisor before and how pleased I was with his services. I was very disappointed when he briefly left. I am so elated now that we are reunited and so is my vehicle!! More

Great as usual Good help on this one. Derek was his usual helpful self in getting things lined up and then Jessica made things happen on the day of drop off. Very go Good help on this one. Derek was his usual helpful self in getting things lined up and then Jessica made things happen on the day of drop off. Very good communication, support, and speed. More

N63 Engine Replacement - Lewis was amazing Given a extremely difficult situation of replacing the N63 engine, I cannot day enough about BMW service mgr, Lewis as he was extraordinarily exceptio Given a extremely difficult situation of replacing the N63 engine, I cannot day enough about BMW service mgr, Lewis as he was extraordinarily exceptional in his service from beginning to end with my vehicles issues. Again I cannot provide enough thanks for Lewis’s help, My best, Mark Bond More

Getting Better I’ve been a customer for 11 years. Initially I experienced excellent customer service, until after 2012 or 2013 it started declined tremendously. Cu I’ve been a customer for 11 years. Initially I experienced excellent customer service, until after 2012 or 2013 it started declined tremendously. Customer service was horrible. Now, I’m so glad it’s getting better. It’s like how it used to be. More

Always Excellent Maria Lizardi once again exceeded expectations; she is a pleasure to work with. Service was fast and professional. I would not take my BMWs anywhere Maria Lizardi once again exceeded expectations; she is a pleasure to work with. Service was fast and professional. I would not take my BMWs anywhere other than BMW of Sarasota. More

Great service Worked with Derek who was great. Explained work needed, arranged for loaner, called me when everything was diagnosed, was completed on time. Could n Worked with Derek who was great. Explained work needed, arranged for loaner, called me when everything was diagnosed, was completed on time. Could not have been better More

Great experience Derrick give me white glove service for my BMW 750i from the moment I called to report an issue until after I brought back to loaner car. Very profess Derrick give me white glove service for my BMW 750i from the moment I called to report an issue until after I brought back to loaner car. Very professional staff and they took care of my issue quickly. More

Friendly and effecient Enjoyed our maintenance expert. She was helpful, polite, and knowledgeable. She offered us Uber services, but in the end we did not have to wait nearl Enjoyed our maintenance expert. She was helpful, polite, and knowledgeable. She offered us Uber services, but in the end we did not have to wait nearly as long as other BMW dealers. The lounge was excellent with flat screen, continental breakfast with coffee, plus snacks and cold lemonade. Hard to compare this dealership with any other one I have dealt with. Will be back with both of our BMW's. More

Worried about safety here Dealership was great when I bought my car . Fernando great first time he helped me but realized once promoted he was fishing for review , once rece Dealership was great when I bought my car . Fernando great first time he helped me but realized once promoted he was fishing for review , once received through me to the curb . Judith Owens was great , she left . Eric Bosak was great , he left Antoinette-genius was great, she left. Greg Jones told me my car was a front wheel drive and was going to replace front two tires after I told him that would mess up my drive train and he’s the mgr and assured me my car was front wheel drive . Not true after I called Tampa BMW and then looked up in my paperwork . My husband took my car in this past time and he connected with Susan Schoengold who was knowledgeable, caring and took care of us . Derek was great and even called me to tell me about my car and when it would be completed! That was a first from service team and a very nice touch . Derek and Susan have Redeemed this dealership, maybe it takes a man to bring in the car here as I’ve had no luck as a female sadly . Thank you Derek and Susan! More