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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,822 Reviews

12,822 Reviews of BMW of Sarasota - Service Center

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May 03, 2019

Acceptable but too long for oil change I was told “an hour and a half”. I was there 50% longer. I received no progress report that there would be any delay. No problems found that should ha More

by dprunsten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen G
May 06, 2019 -

BMW of Sarasota responded

We apologize that for the long wait time and agree that you should've been updated with regards to the status of your vehicle. We've passed along your comments to our service team in an effort to improve and we hope that next time we see you, you will be completely satisfied with our service. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

May 03, 2019

Great Svce... fast & professional The Svce was great...always professional & expeditious... I would never bring my BMW anywhere else Juan Carlos Giol goes the extra mile to be on top More

by ATLANTISRULER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Giol, Jessica Caycedo
May 06, 2019 -

BMW of Sarasota responded

Thanks so much for you excellent review!

May 03, 2019

Personal Attention Another great experience with personal attention from Lewis Mention III. Lewis has been assigned as my Service Manager contact at BMW Sarasota. Have More

by CHHIRSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis Mention III
May 06, 2019 -

BMW of Sarasota responded

Carl, it's great to hear that you were completely satisfied with your visit. Thank you for your wonderful review!

May 03, 2019

Taken care of from beginning to endm Good waiting area with refreshments if you are sticking around for the service. They were also nice enough to uber me out to grab lunch. They were More

by 650iRider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

BMW of Sarasota responded

We're glad you enjoyed your visit and look forward to seeing you again. Thank you!

May 03, 2019

Great Fernando always takes such good care of me. He’s the best. He goes so above and beyond, he’s so kind, I never have to wait, and he just treats everyon More

by nivahirshfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
May 06, 2019 -

BMW of Sarasota responded

We're pleased to hear that Fernando met and exceeded all of your expectations. Thank you!

May 02, 2019

Excellent service My service advisor is Maria and she is the most helpful, professional and kind service engineer I have come across and I have a BMW both here in Saras More

by JENNY.LYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

BMW of Sarasota responded

We're thrilled to hear that Maria has earned such high praise. Thank you, Jenny!

May 02, 2019

BMW Excellence Excellent service and courteous staff. Provided transport to a local restaurant so I didn't have to wait on site. Complementary car wash. Great experi More

by S.THARP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew- provided transport, Jessica Caycedo
May 06, 2019 -

BMW of Sarasota responded

Thank you so much for your fantastic review!

May 02, 2019

Friendly advisor I came in after hours but Carlos did a great job. He took care of me and he is very friendly. Thank you, Carlos. Hopefully we will see you next time More

by Qingya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

BMW of Sarasota responded

Thanks for letting us know that Carlos made your visit a great one!

May 02, 2019

First ever BMW service From beginning to end the experience was extremely accommodating and efficient. Only misgiving was that my car didn’t seem to be washed but maybe it w More

by KRAIV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

BMW of Sarasota responded

Thank you for your honest feedback. We're glad that overall, you had a great visit with us!

May 02, 2019

first class As always Service at BMW Sarasota fast and professional. Susan very cognizant about my time at dealership and explained all service needed a price bef More

by JOELXL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan Tighe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2019 -

BMW of Sarasota responded

Joel, we're pleased to hear you're always satisfied with our service. Thank you!

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