BMW of Sarasota - Service Center

Considerate and timely service I set up my initial one-year service for my new BMW. The scheduling department was very responsive and worked to accommodate my schedule. As it turn I set up my initial one-year service for my new BMW. The scheduling department was very responsive and worked to accommodate my schedule. As it turned out, the adviser I had spoken with was unable to be there, so my appointment was internally transferred to another agent -- avoiding delay and confusion. Service was explained, I was shuttled home (which is nearby) and called when the service was completed -- well within the predicted time. The car did require a software update which eliminated many of my presents; when I raised this concern, the service department offered to set me up with the BMW genius to help with setting these up again. More

Carlos is the best service advisor I've ever had. he did an excellent job in communicating status of my work order. I would've any one else is the best service advisor I've ever had. he did an excellent job in communicating status of my work order. I would've any one else More

Carlos gives me peace of mind! Carlos is always so attentive and thorough right from the moment we sit down to discuss my concerns to the end when he explains what they found and di Carlos is always so attentive and thorough right from the moment we sit down to discuss my concerns to the end when he explains what they found and did. More

Maria's wonderful! I've been working with Maria for a few years. She communicates in timely fashion and takes excellent care of me. Not to mention she's always smiling. I've been working with Maria for a few years. She communicates in timely fashion and takes excellent care of me. Not to mention she's always smiling. And I always leave there knowing my baby has received the utmost in care. More

Super Service Routine maintenance done. Everyone very pleasant and everything done timely! People went out of their way to be sure of our comfort. Very well done!! Routine maintenance done. Everyone very pleasant and everything done timely! People went out of their way to be sure of our comfort. Very well done!! Thanks!! More

Excellent Service Everything done as promised and when promised. Car drives like new. Maria was as pleasant as can be. Service center is very clean. I will return w Everything done as promised and when promised. Car drives like new. Maria was as pleasant as can be. Service center is very clean. I will return when I need service again. More

A Consistent Theme of Disorganization I keep hoping that one day I will take my BMW to BMW of Sarasota and feel that I am a "welcomed" customer. Honestly, I get more "enthusiasm" at my To I keep hoping that one day I will take my BMW to BMW of Sarasota and feel that I am a "welcomed" customer. Honestly, I get more "enthusiasm" at my Toyota and Ford dealers (go figure!). I do have to give Carlos Munoz five stars for communication as he kept me apprised of a few issues that needed further attention and the estimated costs involved during my most recent service visit. However when I returned to pick up my car, Carlos was busy with another customer and the other technician who (very reluctantly) offered to "help" was not able to find our paperwork, therefore we had to wait for a good 15 minutes until Carlos was available. This is not the first time we have felt that the service department lacks the kind of cohesion necessary to create a seamless customer service experience. It always feels like the left hand hasn't a clue what the right hand is doing and at times this seems to annoy even the employees. Most of the people we have dealt with are personable and helpful, but it's a "bumpy" ride from the moment you pull into the service bay. More

Derek Thomas We have been working with Derek for some time now and he is a first class service advisor with excellent communication skills. He always ensures the w We have been working with Derek for some time now and he is a first class service advisor with excellent communication skills. He always ensures the work is completed 100% before handing the vehicle back. Kudos. More

Service Jessica is simply outstanding. I have had my car in for several issues over the last couple of years and each time Jessica makes it painless. She is Jessica is simply outstanding. I have had my car in for several issues over the last couple of years and each time Jessica makes it painless. She is simply the best service advisor I have ever encountered. More

Service Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be per Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be performed in the future to safeguard my driving experience More