BMW of Sarasota - Service Center

A Consistent Theme of Disorganization I keep hoping that one day I will take my BMW to BMW of Sarasota and feel that I am a "welcomed" customer. Honestly, I get more "enthusiasm" at my To I keep hoping that one day I will take my BMW to BMW of Sarasota and feel that I am a "welcomed" customer. Honestly, I get more "enthusiasm" at my Toyota and Ford dealers (go figure!). I do have to give Carlos Munoz five stars for communication as he kept me apprised of a few issues that needed further attention and the estimated costs involved during my most recent service visit. However when I returned to pick up my car, Carlos was busy with another customer and the other technician who (very reluctantly) offered to "help" was not able to find our paperwork, therefore we had to wait for a good 15 minutes until Carlos was available. This is not the first time we have felt that the service department lacks the kind of cohesion necessary to create a seamless customer service experience. It always feels like the left hand hasn't a clue what the right hand is doing and at times this seems to annoy even the employees. Most of the people we have dealt with are personable and helpful, but it's a "bumpy" ride from the moment you pull into the service bay. More

Derek Thomas We have been working with Derek for some time now and he is a first class service advisor with excellent communication skills. He always ensures the w We have been working with Derek for some time now and he is a first class service advisor with excellent communication skills. He always ensures the work is completed 100% before handing the vehicle back. Kudos. More

Service Jessica is simply outstanding. I have had my car in for several issues over the last couple of years and each time Jessica makes it painless. She is Jessica is simply outstanding. I have had my car in for several issues over the last couple of years and each time Jessica makes it painless. She is simply the best service advisor I have ever encountered. More

Service Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be per Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be performed in the future to safeguard my driving experience More

Service I was greeted by Johnny O , super friendly and accommodating and helpful . Had a great chat with Eric who leased my car to me , again ,super friendly I was greeted by Johnny O , super friendly and accommodating and helpful . Had a great chat with Eric who leased my car to me , again ,super friendly . Waiting for the car to be serviced is always a pleasure , the lounge area is comfortable with lots of goodies to munch on with good coffee . An hour and a half later Maria my service manager accompanied me to my car explaining that the service went well . My car had been cleaned and looked majestic . Maria was friendly and knowledgeable . All told a great stress free service visit . More

Service was good, very helpful and courteous . The work on my x5 trailer hitch was put on and very professional. S Rogers was very helpful. was good, very helpful and courteous . The work on my x5 trailer hitch was put on and very professional. S Rogers was very helpful. More

New vehicle service I made a reservation 2 weeks in advance. I was not offered a loaner vehicle and had to ask several times to schedule one (I live more than 1 hour fro I made a reservation 2 weeks in advance. I was not offered a loaner vehicle and had to ask several times to schedule one (I live more than 1 hour from the Dealership). When I arrived at Service Center, I was immediately told they were short staffed and Service Tech could not give me an estimate for the time of service? I was notified of Service was complete in PM, drove to pick up my vehicle. Not all service items listed on work sheet were completed (only noted after departing the dealership) items remain remain incomplete. This is not the high standard of service I have grown to expect from BMW. I have bean an Owner since 1996, owning about ten BMWs (I also own a 650i). I will never go back to this dealership! More

Tire Pressure monitor light on I drive in without an appointment because my TPM light was on. I was approached by 3 if not 4 people to ask to help me. Very impressive!!! I drive in without an appointment because my TPM light was on. I was approached by 3 if not 4 people to ask to help me. Very impressive!!! More

Rip off for oil change Really? You send me a card for a $49.95 oil change, and I walk out paying $174.33? What a bait and switch game. You can be sure I’m not coming back fo Really? You send me a card for a $49.95 oil change, and I walk out paying $174.33? What a bait and switch game. You can be sure I’m not coming back for an oil change. I will come in only for warranty work from now on. Also, someone should have told me it would take 2 hours for an oil change. Now I know that is to get in the longer labor charges. More

Oil change maintenance Excellent service. Maria ( Valentina) was very attentive to my needs (helped me rescue a misplaced wallet!) and made sure as much as possible that I w Excellent service. Maria ( Valentina) was very attentive to my needs (helped me rescue a misplaced wallet!) and made sure as much as possible that I was not inconvenienced by this maintenance. More