BMW of Sarasota - Service Center

Great service Streamline check in/out. Loaner car clean. Communication was on time. Dealership clean, great display of cars on the sales floor. Great waiting are, s Streamline check in/out. Loaner car clean. Communication was on time. Dealership clean, great display of cars on the sales floor. Great waiting are, set up to work if nesessary More

Excellent communication and service Maria was great and communicated everything well and addressed my concern the first time. A big thank you to her and the team at BMW of Sarasota Maria was great and communicated everything well and addressed my concern the first time. A big thank you to her and the team at BMW of Sarasota More

A friendly and courteous service adviser Judy was very good, but the actual service work seemed pretty slow. The guys that greeted me did not seem to question whether I actually had an appoin Judy was very good, but the actual service work seemed pretty slow. The guys that greeted me did not seem to question whether I actually had an appointment, even though my name was on the welcome screen. Chris S.- who sold us our car last year- is always very friendly More

Excellent Service Experience I setup and appointment with Carlos Muñoz to service my 2015 BMW M4. Carlos made sure the appointment accommodated my schedule. He arranged for a loan I setup and appointment with Carlos Muñoz to service my 2015 BMW M4. Carlos made sure the appointment accommodated my schedule. He arranged for a loaner which was ready when I arrived at the dealership. The work was completed on the same day ahead of his estimated timeframe. Upon my arrival at the dealership, he personally greeted me. To my surprise, he had my car washed and beautifully cleaned. He walked me through the work performed in order to validate my satisfaction. We own other high end German vehicles and this is the best experience I’ve ever had for a service appointment. We’ll done Carlos and Sarasota BMW! This is role model service and customer care. More

Great customer kindness I am so happy with your service. Seth was very thorough and professional . Even got me an Uber so I didn’t have to wait at dealership. Defin I am so happy with your service. Seth was very thorough and professional . Even got me an Uber so I didn’t have to wait at dealership. Definitely will be back!!! More

Very courteous and professional staff from drop off to pick All team members make you feel like home. Big smiles and always ready to help...and in particular Carlos Nunoz. Keep up the good work guys!!! All team members make you feel like home. Big smiles and always ready to help...and in particular Carlos Nunoz. Keep up the good work guys!!! More

Standard oil change Maria is amazing!!! She is friendly and kind. I enjoy her sense of humor. As long as she is there I will keep coming back. Maria is amazing!!! She is friendly and kind. I enjoy her sense of humor. As long as she is there I will keep coming back. More

X5 service visit. I recently brought my 2017 X5 in for routine maintenance, repair of a faulty sensor under warranty, and detailing. Although the replacement of the sen I recently brought my 2017 X5 in for routine maintenance, repair of a faulty sensor under warranty, and detailing. Although the replacement of the sensor became more involved than expected, requiring reprogramming of the auto-stop feature, My service advisor, Carlos Munoz, kept me informed of all developments and had a brake system flush that came do performed while the car was there. When I got it back from detailing, it was immaculate. Showroom condition or better. I thank Carlos and the rest of the staff for thorough job. More

Yearly service Carlos does a great job. Very thorough assessment of the car to determine any issues. The waiting area was very pleasant and provided drinks and sna Carlos does a great job. Very thorough assessment of the car to determine any issues. The waiting area was very pleasant and provided drinks and snacks. More

Excellent service. Friendly & Thorough Took my car in and i needed a part they did not have in stock. They had the part the next day and provided me with a beautiful almost new BMW X3 loa Took my car in and i needed a part they did not have in stock. They had the part the next day and provided me with a beautiful almost new BMW X3 loaner car for a day. Car was ready on time and work was done with excellence, as expected. Thanks to service manager, Greg, for his friendly manners and excellent communications. Thanks BMW of Sarasota ! More