BMW of Sarasota - Service Center

Great service Susan and Alex were terrific. Alex found a warranty that covered the repair and Susan kept me apprised of service progress and provided a loaner car. Susan and Alex were terrific. Alex found a warranty that covered the repair and Susan kept me apprised of service progress and provided a loaner car. More

Good but used to have more perks Was there yesterday for service, everyone was great, timely and professional. Did have fee attached to tire rotation and used to be able to have loane Was there yesterday for service, everyone was great, timely and professional. Did have fee attached to tire rotation and used to be able to have loaner car while waiting. Once before was able to obtain loaner car to return home as car not completed and had to pay for the gas used in the loaner car and had to fill my car once it was brought to me. More

Oil change/Alignment All of the staff were very friendly and very helpful. I recieved updates periodically from Susan as I waited for my car to be serviced. All of the staff were very friendly and very helpful. I recieved updates periodically from Susan as I waited for my car to be serviced. More

great service and helpful advice service is excellent and my service advisor provides helpful advise from my service advisor. the department head of service, Greg, is the best i hav service is excellent and my service advisor provides helpful advise from my service advisor. the department head of service, Greg, is the best i have ever dealt with from any BMW (or other) dealership. thanks. More

service rep late for appointment Waited about 20 minutes in waiting area before a 'substitute' service rep showed up. She took info, then gave it to service rep who finally showed Waited about 20 minutes in waiting area before a 'substitute' service rep showed up. She took info, then gave it to service rep who finally showed up. A little delay was somewhatdisturbingh More

the service department goes above and beyond the service dept goes above and beyond to resolve your issues - Fernando is very attentive to follow up and commitment to customer satisfaction. I co the service dept goes above and beyond to resolve your issues - Fernando is very attentive to follow up and commitment to customer satisfaction. I continually tell friends what a great dealership this is. More

Great support when I blew a tire I called from the side of the road. Immediately, Valentina was on the case, preparing for the car to be towed in and ready to get it into the hopper. I called from the side of the road. Immediately, Valentina was on the case, preparing for the car to be towed in and ready to get it into the hopper. She arranged for several other items to be taken care of while the car was in their hands. Great customer service... More

Very professional service with good communication. This has been my second experience with this dealership and it has been excellent. Staff is courteous and professional. I am now a full time Sarasot This has been my second experience with this dealership and it has been excellent. Staff is courteous and professional. I am now a full time Sarasota resident and look forward to dealing with Sarasota BMW. More

Satisfied BMW Sarasota did what needed doing in a timely fashion. Everyone involved was efficient pleasant and capable. Maria L. In particular did a fine job. BMW Sarasota did what needed doing in a timely fashion. Everyone involved was efficient pleasant and capable. Maria L. In particular did a fine job. More

Weak management / poor communications This dealership continues to disappoint, perhaps it’s their weak management team. Service rep is competent enough, overall staff communication poor, s This dealership continues to disappoint, perhaps it’s their weak management team. Service rep is competent enough, overall staff communication poor, service delivery always late. More