BMW of Sarasota - Service Center

Good scheduled service. No availability of 'genius'. While my car was being serviced (1hr 45min), we tried but couldn't find a 'genius' to explain some of my questions about electronic safety equipment o While my car was being serviced (1hr 45min), we tried but couldn't find a 'genius' to explain some of my questions about electronic safety equipment on my 540i. More

No appointment tire emergency was taken as a top priority Had to drive in with no appointment due to a nail in my tire. Carlos made sure that the issue was attended to immediately and I was able to drive away Had to drive in with no appointment due to a nail in my tire. Carlos made sure that the issue was attended to immediately and I was able to drive away that same afternoon. More

Service appointment My appointment was on time. The staff was courteous, competent and efficient and the car was ready in a reasonable ant of time. What else can I say? My appointment was on time. The staff was courteous, competent and efficient and the car was ready in a reasonable ant of time. What else can I say? More

Outstanding service. We live in Toronto and, after spending the winter on Longboat Key, the engine light in our 540ix came on five days before our departure for home. I di We live in Toronto and, after spending the winter on Longboat Key, the engine light in our 540ix came on five days before our departure for home. I didn't want to take a chance driving 1500 miles without knowing what was wrong with the car so I called BMW of Sarasota and told them my problem. They told me to bring the car in right away. I was there an hour later and they took the car right in. They diagnosed the problem and did the repair and I was on my way by 3 pm the same day. Outstanding service and thanks to BMW Sarasota for performing this warranty service in such short order. This is a high quality operation. More

Service Great work car issue was resolved. We always work with Maria and her customer service is espectacular, she is always in contact to let us know the pro Great work car issue was resolved. We always work with Maria and her customer service is espectacular, she is always in contact to let us know the process the car is in. More

Oil change Excellent service representative. Good waiting environment. Appreciated the possibility to charge my phone. Xxxxxxxx. Xxx xxxxx xxxxxx xxxxxx xxxxx Excellent service representative. Good waiting environment. Appreciated the possibility to charge my phone. Xxxxxxxx. Xxx xxxxx xxxxxx xxxxxx xxxxx xx xxxx xxx xxxx xx xx More

Service director was a poor communicator. Repair took longer than a week. I had to call every day to get a status. I bought an extended bumber to bumber 12 month warranty for $2500 only to b Repair took longer than a week. I had to call every day to get a status. I bought an extended bumber to bumber 12 month warranty for $2500 only to be told it doesn't cover the radiator repair. Bait and switch. The Service Manager (very respectful) called me to tell me the dealership would cover this repair. More

2015 BMW M4 Vehicle had problems on trip to Sarasota Friday, March 15. I drove to the dealership Saturday morning and Mr. Merlino set up a service consultation ev Vehicle had problems on trip to Sarasota Friday, March 15. I drove to the dealership Saturday morning and Mr. Merlino set up a service consultation even though I had no appointment. Mr. Santori knew that I had to stay extra days in Sarasota to get the vehicle repaired and expedited parts shipment. More

GOOD SERVICE VERY HAPPY AND PLEASED > THERE HAS BEEN A VAST IMPROVEMENT IN THE LAST FEW YEARS THAT HAS MADE BRING YOUR BMW FOR SERVICE NOT FEEL LIKE A MAJOR INCONV VERY HAPPY AND PLEASED > THERE HAS BEEN A VAST IMPROVEMENT IN THE LAST FEW YEARS THAT HAS MADE BRING YOUR BMW FOR SERVICE NOT FEEL LIKE A MAJOR INCONVINCE< More

EXCELLENT SERVICE CENTER Matt and Fernando were very efficient in the way they handle the routine maintenance of my wife's 2015 BMW 535i. From moment I drove up to the servic Matt and Fernando were very efficient in the way they handle the routine maintenance of my wife's 2015 BMW 535i. From moment I drove up to the service bay until; I drove away after the maintenance was complete. The coffee/tea was wonderful and although it was a Sunday and there were no fresh cookies available there were still plenty of sweets to go along with the coffee/tea. More