BMW of Sarasota - Service Center

Very dissatisfied We booked an appointment in advance for my first oil change ever with my new BMW. Informed them that I would need a loaner which was agreed upon. Arri We booked an appointment in advance for my first oil change ever with my new BMW. Informed them that I would need a loaner which was agreed upon. Arrived at 1:34 PM (appointment was at 1:30 PM). Initially approached by one representative, told them I had an appointment and was expecting a loaner. Ten minutes later another person approached and we told them the same information. They asked me to wait in the waiting area and I informed them that was not possible since I had an infant in the car with me. Finally at approximately 2:10 pm ( more than 30 minutes of waiting in my car in the drive up bay), they brought up a loaner car at which point we started transferring our personal items. During this process they informed me that the car would not be ready until 5 PM.. 3 hours later for an oil change. I asked if I could pick it up any earlier and the answer was no. I asked if I could pick it up later than 5PM and they said that they were closed after 5 PM. In other words, I can only pick it up right around 5 PM or come back the next day. This should have been communicated more clearly to the customer. In between the 30+ minute wait time and the inflexibility of the pick up time, I would rate this a very poor experience. I am a first time BMW owner and never had anything near this type of issue with Lexus or Porsche. We left very frustrated and now need to reschedule another time to come back in. More

Outstanding in all aspects The entire service was on time professionally done with personal contact on the time it would take.The car was washed at the end and looked great The entire service was on time professionally done with personal contact on the time it would take.The car was washed at the end and looked great More

Not consistent quality This is regarding my BMW 528. The advisor was extremely nice and helpful. But, the car was left like a mess. The plastic seat cover, and the paper fr This is regarding my BMW 528. The advisor was extremely nice and helpful. But, the car was left like a mess. The plastic seat cover, and the paper front mat cover was left inside the car. The car was not washed or cleaned. I think it is really unprofessional, considering the fact that it is a BMW service. More

Outstanding customer service Sarasota BMW is by far has the best customer service I have found in 25 years of ownership! The service manager Fernando Santori runs a great depar Sarasota BMW is by far has the best customer service I have found in 25 years of ownership! The service manager Fernando Santori runs a great department and has gone above and beyond himself to make things seamless. They are even open on Sundays! More

Best so far Went in to get my car checked out because it was making a noise. Service was quick! I was missing 3 lug nuts. They took good care of me. I've own 3 BM Went in to get my car checked out because it was making a noise. Service was quick! I was missing 3 lug nuts. They took good care of me. I've own 3 BMW, from 3 different dealers. BMW of Sarasota is the best. Good job More

Excellent Service Experience Lewis and Loraine handled my service appointment in a very professional and customer friendly manner. They explained in detail every item that was add Lewis and Loraine handled my service appointment in a very professional and customer friendly manner. They explained in detail every item that was addressed with my visit and made sure all my questions were answered. Thank you. More

Excellent Service I've worked with Fernando many times over the past few years. He always keeps me informed and is able to answer any questions I may have. I feel lik I've worked with Fernando many times over the past few years. He always keeps me informed and is able to answer any questions I may have. I feel like I can trust the info he provides, which has not always been the case with other dealers. BMW of Sarasota is the best. More

CARLOS WORKED WITH SERVICE REP CARLOS. HE IS VERY WELL VERSED AND EXPLAINED EVERYTHING THAT WAS DIAGNOSED IN THE TEST. I HAVE WITH MANY AUTO SERVICE REPS IN WORKED WITH SERVICE REP CARLOS. HE IS VERY WELL VERSED AND EXPLAINED EVERYTHING THAT WAS DIAGNOSED IN THE TEST. I HAVE WITH MANY AUTO SERVICE REPS IN THE LAST 65 YEARS AND CARLOS MUNOZ IS BY FAR THE BEST. THANKS CARLOS ! More

Great experience Derek in particular is a great representative of the BMW brand, the best rep I’ve met at any dealership around, and I’ve driven the best. Bravo! Derek in particular is a great representative of the BMW brand, the best rep I’ve met at any dealership around, and I’ve driven the best. Bravo! More

Recent service visit Seth is fantastic! He is such a great service advisor to have. Easy to deal with a super quick to get back to me. Always a pleasure to work with him. Seth is fantastic! He is such a great service advisor to have. Easy to deal with a super quick to get back to me. Always a pleasure to work with him. More