BMW of Sarasota - Service Center

Displeased with the customer service i received. For it being my first time getting my vehicle service through Sarasota BMW i had an awful experience. I did not appreciate the manner in which i was t For it being my first time getting my vehicle service through Sarasota BMW i had an awful experience. I did not appreciate the manner in which i was treated from entry to leaving. My service advisor was Fernando and i only dealt with him to discuss the issues addressed with the vehicle, a conversation that lasted all but 3 minutes. I do acknowledge that I was ONLY approached by Abby i believe her name was and that was even more frustrating because she just happened to notice me several times looking ultimately confused as to where to go. She was kind and asked if i was ok and my thoughts at the moment were taken into consideration, but that was after the fact. I am certainly not looking forward to my next appointment when need be especially if it goes anything like my first visit. More

Fast and nice It was very nice job! Mr Carlos is very polite person, he helped me with my car, helped to get another car, while my was in service. My car was ready It was very nice job! Mr Carlos is very polite person, he helped me with my car, helped to get another car, while my was in service. My car was ready unexpectedly fast! Thank you! More

Excellent service . Carlos Munoz has very nice and practical approach to service. He understand customer needs and always find right balance between what customer need . Carlos Munoz has very nice and practical approach to service. He understand customer needs and always find right balance between what customer need and what dealership can offer. That is vary valuable. More

BMW Z4 service I have owned several BMW's over the past 25 years. As in the past dealerships, your service was excellent and your dealership is first rate. Thank y I have owned several BMW's over the past 25 years. As in the past dealerships, your service was excellent and your dealership is first rate. Thank you. More

Professional From the moment I drove into the service department until I drove out there was an air of professionalism. I had an emergency pop up and Valentina got From the moment I drove into the service department until I drove out there was an air of professionalism. I had an emergency pop up and Valentina got me an Uber within minutes and one to get me back just as quickly. Excellent experience! More

The car wash wasn't that good, spots on body panels. Like I couldn't finish from above, spots on windows and the back wiper blade was off the window and pointing down, didn't notice that until I was load Like I couldn't finish from above, spots on windows and the back wiper blade was off the window and pointing down, didn't notice that until I was loading groceries in the back and saw it. My car looked worse than when I brought it in. On the other hand, Seth Rodgers and Juan Cruz were very professional and did an excellent job of explaining any question I had, A++++++ More

Great service Sarasota BMW has provided great service to all of my car repairs and maintenance. Jessica always provides amazing and friendly customer care assistanc Sarasota BMW has provided great service to all of my car repairs and maintenance. Jessica always provides amazing and friendly customer care assistance. Highly recommend their services. More

Great service from Derek Maintence items were completed ahead of estimated time. Derek was professional, polite and courteous. Service has always been great. We’ve used the Maintence items were completed ahead of estimated time. Derek was professional, polite and courteous. Service has always been great. We’ve used them for years. More

A great experience The staff was very friendly and professional. A time of service was quoted and they met it on time. The service was excellant. In. Addition the. Car w The staff was very friendly and professional. A time of service was quoted and they met it on time. The service was excellant. In. Addition the. Car was cleaned More

Got it done I made an emergency appointment to replace a dead battery. Got the appointment as requested but I also had and appointment for 3 days later for the ca I made an emergency appointment to replace a dead battery. Got the appointment as requested but I also had and appointment for 3 days later for the cars yearly shots and to fix a missing engine. When I came to my appointment Maria, my service advisor, told me she could have everything fixed that day. In that it is a two hour drive, there and back, it made a lot of sense for me to wait for all the service to get done in one day. More