BMW of Sarasota - Service Center

BMW Sarasota Service Carlos is very good to work with! Hopefully he can be retained at the dealership. He is a major asset to the service Dept and the dealership. Carlos is very good to work with! Hopefully he can be retained at the dealership. He is a major asset to the service Dept and the dealership. More

Service Worked with seth and he did a great job. Timely and kept in me in the loop at all times. Would use him for any type of repair. Worked with seth and he did a great job. Timely and kept in me in the loop at all times. Would use him for any type of repair. More

Repair Second time engine light however I was given a loaner and it was fixed I hope it doesn’t not have to go back for another repair Second time engine light however I was given a loaner and it was fixed I hope it doesn’t not have to go back for another repair More

Seth is an amazing service advisor who gives terific assist I highly recommend the service at BMW of Sarasota -- I enjoy working with competent responsive personnel and Seth really fills that requirement. I ha I highly recommend the service at BMW of Sarasota -- I enjoy working with competent responsive personnel and Seth really fills that requirement. I have had good experience at the dealership over more than 10 years. More

Prompt and kept me updated during my stay They offered a lease because I drove from Clearwater but gave me a timeframe for service to be completed and they finished sooner than expected. Plea They offered a lease because I drove from Clearwater but gave me a timeframe for service to be completed and they finished sooner than expected. Pleasant atmosphere. More

2year service Fast and efficient service. Waiting area clean and pleasant. Car wash was great even though I left in the rain. Carlos was pleasant and very helpful Fast and efficient service. Waiting area clean and pleasant. Car wash was great even though I left in the rain. Carlos was pleasant and very helpful More

Fernando was personable and professional. I think that there are way too many people involved in the process of just getting an oil change. You drive in and are greeted by a very happy man wh I think that there are way too many people involved in the process of just getting an oil change. You drive in and are greeted by a very happy man who asks you who you are the time of your appointment and who your service provider is. Then you get out of your car and go to a host desk where you give them your keys, sign in and they tell you to sit in the waiting room and that your advisor will be in shortly. So you sit for a while, your advisor shows up and you go to their desk. You wait while they pull up your information and verify it, then you sign and go back to the waiting room. Throughout the two hour wait for an oil change you are asked by several others if you have been helped.. So many steps in a very simple process. More

Seth was awsome! My BMW emerged from its service event clean and appearing that it was given quality care. Since the service area is completely enclosed, was impossib My BMW emerged from its service event clean and appearing that it was given quality care. Since the service area is completely enclosed, was impossible for customer to see the work as it progressed. More

Derek was the service manager assigned to me & he was very helpful. Gave me options and explained them. He also arranged for a loner with Hertz. However was the service manager assigned to me & he was very helpful. Gave me options and explained them. He also arranged for a loner with Hertz. However I had problems with the hertz loner, tire rapidly losing air. Filled it up & found a hertz dealer in Venice. They were very helpful however they didn’t have a car to swap. I had someone pick me up and when my car was ready Derek arraigned to have Uber pick me up so I could pick up my car. Very pleased with how Derek handled my problem More

Seth was great The customer service by Seth at BMW was great. Made it very easy. They even called to tell me that my car needed services. Thank you. The customer service by Seth at BMW was great. Made it very easy. They even called to tell me that my car needed services. Thank you. More