BMW of Sarasota - Service Center

Air bag light Took car in because airbag light went on. Was told the airbags were fine. Check engine light was also on and that was diagnosed. But when I left the d Took car in because airbag light went on. Was told the airbags were fine. Check engine light was also on and that was diagnosed. But when I left the dealership the airbag light was still on. The error code was never cleared. More

Helpful knowledgeable and courteous Jessica has been my service consultant for a number of years now. She is always helpful, knowledgeable about my car, on schedule, and pleasant to work Jessica has been my service consultant for a number of years now. She is always helpful, knowledgeable about my car, on schedule, and pleasant to work with. Thank you. More

fast. thorough. They did exceptional Derek my consultant took care of everything including a small dent that was covered with our warranty we added-on. He communicated well with me when Derek my consultant took care of everything including a small dent that was covered with our warranty we added-on. He communicated well with me when they found a small issue (covered) that needed a small amount of additional time. Happy with the visit and they were ready for me in the morning asa planned. More

Too Notch 5 star experience BMW of Sarasota is the example of what a luxury dealership experience should look and feel like. Carlos was a fantastic service manager! They will be BMW of Sarasota is the example of what a luxury dealership experience should look and feel like. Carlos was a fantastic service manager! They will be losing an extremely valuable asset if he decides to leave. That level of quality customer service is not easy to come by. The speed of service, amenities, atmosphere and, overall quality of service is some that sets this dealership above many I have been to. Keep up the good work More

Service On time and very helpful. Great experience! Maria was very knowledgeable and helped determine whether or not tires needed replaced. After reviewing tr On time and very helpful. Great experience! Maria was very knowledgeable and helped determine whether or not tires needed replaced. After reviewing tread wear with me we determined the best course of action was to replace 2 additional tires More

Service at BMW of Sarasota Maria is always great and gets whatever I need completed in a timely manner. Pricing was great I even picked up a new M Thermus and it works wonderful Maria is always great and gets whatever I need completed in a timely manner. Pricing was great I even picked up a new M Thermus and it works wonderful. More

No excuse for poor communication! Made an appointment for a recall part for 2 PM Saturday. After I got to the service department, I was told it would take 4.5 hours to due the job. So Made an appointment for a recall part for 2 PM Saturday. After I got to the service department, I was told it would take 4.5 hours to due the job. So I was offered a rental car, but had to return it by 1 PM on Sunday, but my car would not be done until Monday. Sonja or Loraine should have told me at the time I scheduled it would take 4.5 hours. I took time off work to do this. Both my husband and I work full time, 6 days a week(during season). His next day off is March 20th, which he might have to reschedule. He took the day off for a very important doctor appointment and now he has to mess with this problem. So are we upset, you bet we are. Its a recall part, so its not like we have done something to the car or could take it somewhere else for service.. Also the appointment on Saturday was rescheduled from January 23, my husband had the day off but was called into work. I just want the BMW dealership to know, not everyone is retired and have the options to work around your schedule. Plus we live 1 1/2 hours from you. All I received that day was an apology! REALLY! More

Great service Thank you so much for standing behind the BMW you sold to us. We appreciate everything. And thank you very much for everthing. Thank you. Thank you so much for standing behind the BMW you sold to us. We appreciate everything. And thank you very much for everthing. Thank you. More

Fernando was excellent! Great job explaining options and helping my X5 get the needed service. I love my BMW! Excellent customer service from everyone I encountered. My wife Great job explaining options and helping my X5 get the needed service. I love my BMW! Excellent customer service from everyone I encountered. My wife likes Mercedes but I am BMW all the way! More

Friendly and professional. Very helpful. Provided loaner at no charge good effort to diagnose the problem. Were not able to duplicate the problem but made a valiant effort. Very helpful. Provided loaner at no charge good effort to diagnose the problem. Were not able to duplicate the problem but made a valiant effort. More