BMW of Sarasota - Service Center

Outstanding service visit Very pleasant service visit for my X3. I received immediate attention from you service staff. Carlos ensured that my loaner was ready. My servic Very pleasant service visit for my X3. I received immediate attention from you service staff. Carlos ensured that my loaner was ready. My service was performed in a quickerthan expected time. Carlos provided an excellent briefing of the services performed. More

Air pressure low in tires Brought car in due to needing air in tires. Always happens when outside temperature goes down. Did not have an appointment but was taken care of immed Brought car in due to needing air in tires. Always happens when outside temperature goes down. Did not have an appointment but was taken care of immediately. Appreciated the quick service. More

Customer attention lacking!!!! It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he told me he would pay for the rental of a car since a necessary part was not in stock. The rental turned out to be at my expense. I was not kept up to date about the part delivery or an anticipated repair completion (in the past , the service rep maintained regular contact with me). I called to get an update and my service rep was not on site. Therefore, it took time for someone else to track down my repair status. More

Car inspection went smoothly and fast All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank All was great. Good service and courteous. Would recommend to anyone. Friendly and efficient. Will definetly come back again. See you soon. Thank you I hope. More

Great experience My advisor Seth went over service to be performed and got me in and out in a timely manner. I enjoy working with Seth and will continue to have my BM My advisor Seth went over service to be performed and got me in and out in a timely manner. I enjoy working with Seth and will continue to have my BMW serviced with him based on the professional level of service he provides. More

Warranty repair Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to get the parts, the provided me with a loaner vehicle. More

Very professional I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an est I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an estimate for service time. More

service advisor very nice; service was prompt. location of dealer is good. service advisor informed me of what was done; everything done as scheduled. Very g advisor very nice; service was prompt. location of dealer is good. service advisor informed me of what was done; everything done as scheduled. Very good. More

Excellent. Carlos Munaz is caring and knowledgeable Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all rep Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all repairs and took the time to further explain the cars computer More

Broken Promise I had a spoken agreement with an employee about fixing a blinker mechanism. It was part of the big repairs costing $3000, but when I picked up the car I had a spoken agreement with an employee about fixing a blinker mechanism. It was part of the big repairs costing $3000, but when I picked up the car, the agreement that the mechanism would be fixed was not followed through. It was then explained to me that the lightbulb was replaced, not the dysfunctioning blinker. I made it clear that this service to be completed would be a part of the $3000 repair, however I am very disappointed that not only has the job been abandoned, but also the lack of remorse or guilt that the serviceman emoted with his failure to complete the job. More