BMW of Sarasota - Service Center

Out of Towner needing service With the year end being as hectic as ever I could not find time to have my oil changed on my 2016 5 series. After putting another 500+ miles to drive With the year end being as hectic as ever I could not find time to have my oil changed on my 2016 5 series. After putting another 500+ miles to drive to Siesta Key (ouch) it dawned on me while on 75 South to call BMW of Sarasota and see if they could get me in. The rep couldn't have been easier to deal with and once there, Derek Thomas, Asst. Service Mgr had my entire BMW profile in his hands reviewing the work that had been done as well as acknowledging my extended service warranty in the BMW system. Because of Derek's professional approach I felt comfortable enough to ask if I could squeeze in a tire rotation and alignment which I knew was not covered under my plan. No problem he said. He told me then and there the cost and even offered a shuttle service at no cost to and from my beach condo. Wow! If there was a 6th star I would give it to you guys. Thanks again for taking such good care of me and making me feel like part of the family. More

Extremely disappointing 3 calls to service rep to schedule went unanswered. Web scheduling apparently not working either. Car was 2.5 hours late from estimated time and no on 3 calls to service rep to schedule went unanswered. Web scheduling apparently not working either. Car was 2.5 hours late from estimated time and no one contacted me to tell me or provide any explanation. When service papers were found on reps desk (apparently had gone to lunch) no keys were found and no one knew where the car was. Plus the men's room was filthy. I spent a good amount on extended service plan and warranty am not impressed to say the least. More

Courteous, Comfortable & Competent Carlos is easy to deal with, tells me what to expect before I arrive, gets me a loaner car if I need one & keeps me informed re progress by phone so I Carlos is easy to deal with, tells me what to expect before I arrive, gets me a loaner car if I need one & keeps me informed re progress by phone so I always know when the job is done. None finer than Carlos. More

Service I was at the dealership at 6:50 AM and the first in line. The person that logged me in must have made a mistake since I had to wait 20 minutes in the I was at the dealership at 6:50 AM and the first in line. The person that logged me in must have made a mistake since I had to wait 20 minutes in the waiting room while there were 3 service reps sitting around doing nothing. I even received an email from your dealership asking why I did NOT show up for my appointment? Whoever logged in me must have been inexperienced and in need of additional training. If it wasn't for Greg Jones, I probably would not go back for service at the dealership. Greg Jones was very professional, courtesy and extremely helpful. More

Friendly, parts on hand, waited for car Emergency service but still was able to wait and get car back in a few hours. Assist service mgr was friendly, well versed in the product. Emergency service but still was able to wait and get car back in a few hours. Assist service mgr was friendly, well versed in the product. More

Oil change Arrived on time for my 10:30 appointment and had to wait for 15 minutes for the service advisor. Then I had to wait for another 15 minutes while they Arrived on time for my 10:30 appointment and had to wait for 15 minutes for the service advisor. Then I had to wait for another 15 minutes while they processed the paperwork for my loaner which I had confirmed the day before. My experience was different than my expectations. . When I made the appointment I was told that is was about a one hour procedure in reality it was 2 1/4 hours. The service was an oil change and inspection. They also washed the exterior. More

Very good Carlos Munozo was very helpful and knowledgeable about my car ,took short time to diagnose problem with my car.I can strongly recommend Carlos.I’m dea Carlos Munozo was very helpful and knowledgeable about my car ,took short time to diagnose problem with my car.I can strongly recommend Carlos.I’m dealing with Carlos for many years. More

Excellent This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amaz This dealership is outstanding, the employees are very social and kind to customers. The cars here are beautiful. I highly recommend it, it is an amazing dealership! More

Such a pleasant wxperience From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was a From the minute we met Derek we felt comfortable. A fellow Connecticut transplant, his gracious conversation and interest in my car concerns was apparent. The resolution was correct and his thoughtfulness and interest in any other concerns was out of the ordinary. - Bmw is lucky to have such a valuable employee. More

great experience I had a great experience . Thank you for the wonderful atmosphere and customer service. Everyone paid attention to detail and my needs. I am happy. I had a great experience . Thank you for the wonderful atmosphere and customer service. Everyone paid attention to detail and my needs. I am happy. More