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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,092 Reviews

13,092 Reviews of BMW of Sarasota - Service Center

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February 19, 2019

Service Carlos was very helpful with the service of my BMW. I would definitely recommend them to a fiend that was in need of service on their vehicle. More

by MREICH4570
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

BMW of Sarasota responded

Thanks so much for your great review!

February 18, 2019

great service Easy availability of appointment, great service advisor, pleasant waiting area. I need twenty-five words to be able to submit this review, so this se More

by PAPPAS_B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

BMW of Sarasota responded

Thanks for the great review!

February 18, 2019

Tire Repair Always a pleasure getting my service or repair accomplished at this location. Never had a bad visit. Everyone is curteous and knowledgeable. Will defi More

by ORION69697
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Feb 18, 2019 -

BMW of Sarasota responded

Thank you for your great review!

February 17, 2019

Service Happy with the service... would have preferred a bmw loner instead of dealing with hertz rental, so I opted to not get one. Like the coffee and snacks More

by arodemail15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

BMW of Sarasota responded

So glad to hear your service visit with us was a good one!

February 17, 2019

Excellent service The service was excellent, with a knowledgeable service advisor, the waiting area was clean with nice amenities. I recommend them fully . A very nice More

by WJOHNGOLF1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

BMW of Sarasota responded

Thanks for the full five stars across the board!

February 17, 2019

Excellent Service and Great People Maria Lizardi is phenomenal. She always gets me in and quickly resolves whatever issue that I have with my BWM. She's simply the best!!! More

by danhoffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2019 -

BMW of Sarasota responded

Thanks for your excellent review!

February 17, 2019

BMW of Sarasota is the Premier BMW Dealership of Florida! Fernando Santori is by far the best customer service representative I have ever worked with. He is very clear with his communication, very open to que More

by EJONES98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori, Mike Jones
Feb 18, 2019 -

BMW of Sarasota responded

It's great to know that Fernando, Mike, and the rest of our team delivered an outstanding customer service experience. Thank you for your amazing review!

February 16, 2019

Waited too long before I heard from the service personnel. I was assigned Jessica, but did not see her until I complained after almost 2 hours that I had not heard from her. The attendant at the station came b More

by maryh8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Feb 18, 2019 -

BMW of Sarasota responded

We apologize for any lapse in customer service, Mary. Thank you for bringing this to our attention. We're glad to see that overall, your visit with us was positive. Please reach out to us via email if there's anything else you feel you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

February 16, 2019

Excellent service Great service and experience everytime I come in. Fernando always explain every detail and it’s great at what he does. I would recommend him and this More

by ODALISCANDIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Feb 18, 2019 -

BMW of Sarasota responded

Thanks so much for the great review!

February 16, 2019

Always Excellent The service department does their work in a timely fashion, are attentive to their clients and do a very thorough job. I will keep returning. More

by lisa_markham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rogers
Feb 18, 2019 -

BMW of Sarasota responded

Thanks for the wonderful review, Lisa! We look forward to seeing you again!

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