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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,948 Reviews

12,950 Reviews of BMW of Sarasota - Service Center

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January 12, 2019

Seth does a great job coordinating service needs. I am always happy with Seth and the way he takes care of my BMW 7 series and me -- One suggestion is that the rental/loaner cars be full of gas whe More

by PACEHOLDINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emilio Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth
Jan 15, 2019 -

BMW of Sarasota responded

Thanks for both your suggestion and for your excellent review!

January 12, 2019

Excellent service Thank you Fernando, Kyle for a great experience! These guys are always awesome. I needed new tires and they made sure they were in stock before I came More

by ExhaustNote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Tabar, Fernando Santori
Jan 15, 2019 -

BMW of Sarasota responded

Thanks for your excellent review!

January 12, 2019

Great service advisor Someone asks me about this BMW dealership I have mixed reviews about this place .. I am not 100% happy with the things that happened to my vehicle whe More

by LUVINBIRDZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrin
Jan 15, 2019 -

BMW of Sarasota responded

We apologize that your visit with us wasn't the best. We've sent your comments on to management to investigate the situation and would always welcome an email with further details as well. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 12, 2019

Service from Fernando was very good and prompt. Fernando looked up warranty info and said service to transmission would be covered. I also asked about price match with buying a battery which was a More

by ERNIESAILOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Jan 14, 2019 -

BMW of Sarasota responded

Thank you for your wonderful review, Ernie!

January 12, 2019

Nice Work Quick, efficient, competent and friendly. Appointment process was quick and easy, work was completed on time and for the agreed price...how much more More

by GET2MIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

BMW of Sarasota responded

Thank you for the amazing review!

January 12, 2019

Pleasant, Professional and Efficient I showed up on a Friday (usually a very busy day) without an appointment, but nevertheless was dealt with in an expedient and attentive manner. This i More

by siestaken
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

BMW of Sarasota responded

Thanks for your amazing review!

January 12, 2019

High cost recommendations. Proposed $5200 Car was in for recall. The service person called . Said the car was ready. He then said some recommendations were attached to the invoice. When I revi More

by KBARBALATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

BMW of Sarasota responded

Ken, we apologize that your visit with us wasn't the best but always appreciate getting feedback like yours as it helps us improve. Please send us an email if you have anything more you'd like us to know. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 12, 2019

Efficient, helpful, and courteous I was reminded by phone that service was due. The service staff was helpful when I arrived for service. And the service manager ensured my needs wer More

by SBROWNSWITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hojnacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Santori
Jan 15, 2019 -

BMW of Sarasota responded

Thanks for letting us know you had a great service visit with us from beginning to end!

January 11, 2019

Warranty repair Everyone in the service department was very professional. My service advisor kept me informed about the repair and since it took a couple of days to More

by SUSAN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

BMW of Sarasota responded

Thanks, Susan, for the awesome review!

January 11, 2019

Excellent. Carlos Munaz is caring and knowledgeable Carlos helped me from the initial phone call to keeping me informed through the service. Car was completed on time and clean. Carlos explained all rep More

by DRJOE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2019 -

BMW of Sarasota responded

Thank you for your wonderful review!

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