BMW of Sarasota - Service Center

Very good Maria is my advisor. She has been my advisor for almaot two years. She is very nice to work with and always proactice and has accurate information. Sh Maria is my advisor. She has been my advisor for almaot two years. She is very nice to work with and always proactice and has accurate information. She is a very good service advisor. More

Oil change and other Liked service. Did not like Uber ride to mall. I am used to a loaner car. Our family does not use Uber and I was not comfortable with it Liked service. Did not like Uber ride to mall. I am used to a loaner car. Our family does not use Uber and I was not comfortable with it More

Fuse replacement Despite getting the wrong info from the parts guy about where the fuses are located for the cigarette lighter. Maria the service Mgr was awesome she Despite getting the wrong info from the parts guy about where the fuses are located for the cigarette lighter. Maria the service Mgr was awesome she was friendly professional and courteous. She arranged for The tech to replace my fuse at no cost. More

annual service Annual trip for oil change and maintaince check up. All went well . on time and on schedule .Even washed the car before leaving . Well recieved and ni Annual trip for oil change and maintaince check up. All went well . on time and on schedule .Even washed the car before leaving . Well recieved and nice people More

Hopefully good review when work completed! Brought car in for a new tire. Parts dept. discovered tire they were to use was defective so work was not done and I had to return to get my car with Brought car in for a new tire. Parts dept. discovered tire they were to use was defective so work was not done and I had to return to get my car with no work done (except car wash!), order and pay for new tire and reschedule 4 days later. Fernando was personal and very apologetic regarding the error. He has made sure I was scheduled as soon as the tire comes in, scheduled an appt. with Maria for my service day, introduced me to Maria, and even gave me a break on my alignment fee. Looking forward to giving BMW service 5 stars when my service is completed!! More

Efficient and Professional Our new car was delivered with a minor scratch on the deck lid. BMW has a professional relationship with a company called 2Zero on Clark Road in Saras Our new car was delivered with a minor scratch on the deck lid. BMW has a professional relationship with a company called 2Zero on Clark Road in Sarasota, They picked up the auto completely refinished the trunk lid to new condition and returned it to the dealership in Factory new condition. More

Very Slow The service at this location is always very slow. Oil service, brake fluid and 38,000 mile check took 3 and one half hours on December 15. The service at this location is always very slow. Oil service, brake fluid and 38,000 mile check took 3 and one half hours on December 15. More

Oil change Excellent professional help, on time and friendly service, enjoyed the lounge area while the staff particularly Carlos keep me fully informed of how t Excellent professional help, on time and friendly service, enjoyed the lounge area while the staff particularly Carlos keep me fully informed of how the service was going and when I could expect my car to be complete. More

Great Service! Took my car for maintenance service for the first time and my service advisor Lewis Mention was very attentive and profesional. I mentioned him that I Took my car for maintenance service for the first time and my service advisor Lewis Mention was very attentive and profesional. I mentioned him that I had an appointment that I couldn’t miss and my car was not going to be ready, he immediately offer to call me an Uber at the company expense or a loaner for the rest of the day until my car was ready. He call me when the car was ready and at the moment I remembered that one of the car charger adapters was not working and he took care of it. I am very satisfied with the BMW service! More

First visit and will be back From the moment I pulled in and was greeted at my car I felt at home. I went in to have the dealer look at my bluetooth connectivity and once they sho From the moment I pulled in and was greeted at my car I felt at home. I went in to have the dealer look at my bluetooth connectivity and once they showed me the settings they recommended a 4 wheel alignment. They did the work quickly while I waited. Maria was outstanding in her communication skills and getting the genius to come and set a couple of other things on the radio for me. More