BMW of Sarasota - Service Center

Complicated issues resolved timely The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. More

Nice people but Everyone I came in contact with was very nice and friendly. Showroom and waiting area were beautiful and well equipped. Free Rental car needed washe Everyone I came in contact with was very nice and friendly. Showroom and waiting area were beautiful and well equipped. Free Rental car needed washer fluid and had dirty windshield. Brought my car in for warranty work so 1st experience with this service center. Car was not washed. Although I had bald rear tires, they were marked as fine. All fluids were marked as fine but was told I had a cracked oil gasket housing and it was leaking. Started car after stopping for gas, and it said I needed washer fluid. It was running already when they brought it to me. Next morning car told me right rear tire needed air. So basically everything that I knew was wrong was fine, even oil level, but what I could not see need $1300 of repairs. More

Best Service Team Fernando did another amazing job ensuring that my new BMW was set up with everything it needed to fit my needs from the tiny service items needed to t Fernando did another amazing job ensuring that my new BMW was set up with everything it needed to fit my needs from the tiny service items needed to the additional items for the vehicle. More

Very professional and friendly service. Very professional custumer service. Service was completed in a timely fashion and we were notified of completion in a timely fashion. Carlos was very Very professional custumer service. Service was completed in a timely fashion and we were notified of completion in a timely fashion. Carlos was very informative and helpful. More

Jessica has been a big help. Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to eva Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to evaluate our needs and save us money too. More

service I was told the repair would take 3 hrs. instead it was 5. I was also told after returning that because I opted for a rental car and didn't stay around I was told the repair would take 3 hrs. instead it was 5. I was also told after returning that because I opted for a rental car and didn't stay around that they worked on another vehicle. What difference does it make if I am there or not, if my car is first , repair it and then move on to the next vehicle. Just saying. More

Great service The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a none smoker I can always tell. had a headache every time I drove the vehicle. Not a good feeling. More

Great customer service I am impressed by how easy and smooth my unexpected problem with the car was resolved despite the need to order the part, and how helpful and consider I am impressed by how easy and smooth my unexpected problem with the car was resolved despite the need to order the part, and how helpful and considerate my service adviser Carlos was with updates and making sure that everything run smoothly and to my conviniance. More

Great experience The officer was warm receptive informative understanding have great knowledge of his job and extremely helpful and the problem solve quickly with cons The officer was warm receptive informative understanding have great knowledge of his job and extremely helpful and the problem solve quickly with consistent updates as to the service progress More

Service Review Friendly service answered my questions and gave me good advice Carlos was very professional in handling my periodic maintenance Service was done quick Friendly service answered my questions and gave me good advice Carlos was very professional in handling my periodic maintenance Service was done quickly and thoroughly More