BMW of Sarasota - Service Center

Great service The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a The only thing I was not happy with is bmw was out of loaner cars and they did pay for a rental but the rental had been smoked in and with me being a none smoker I can always tell. had a headache every time I drove the vehicle. Not a good feeling. More

service I was told the repair would take 3 hrs. instead it was 5. I was also told after returning that because I opted for a rental car and didn't stay around I was told the repair would take 3 hrs. instead it was 5. I was also told after returning that because I opted for a rental car and didn't stay around that they worked on another vehicle. What difference does it make if I am there or not, if my car is first , repair it and then move on to the next vehicle. Just saying. More

Jessica has been a big help. Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to eva Thanks for professional support and genuine customer service. Jessica was responsive and very courteous. We appreciate her effective assistance to evaluate our needs and save us money too. More

Very professional and friendly service. Very professional custumer service. Service was completed in a timely fashion and we were notified of completion in a timely fashion. Carlos was very Very professional custumer service. Service was completed in a timely fashion and we were notified of completion in a timely fashion. Carlos was very informative and helpful. More

Great service I am very happy with the excellent service I received. I was also very happy with the rental car provided to me while my car was Bering serviced. My I am very happy with the excellent service I received. I was also very happy with the rental car provided to me while my car was Bering serviced. My thanks especially go to Carlos! More

Checkin for service is dysfunctional I was leaving car and my wife came as well to drive me home. The work to be done was discussed with service manager previously and known to the dealer I was leaving car and my wife came as well to drive me home. The work to be done was discussed with service manager previously and known to the dealership 2-3 days before service appointment. I had to meet with 3 different people and discussed service with at least 2 of them. Total wait just to drop off car for service was 45 minutes. Totally unacceptable, especially for luxury line like BMW. This is an issue that you must deal with!! Makes me reluctant to consider a BMW for next car. More

Customer Satisfaction at its Best I recently brought my car in for annual service. My appointment was for 7:30a on a busy Friday morning. I arrived at 7:30a and was greeted by my my te I recently brought my car in for annual service. My appointment was for 7:30a on a busy Friday morning. I arrived at 7:30a and was greeted by my my technician, Lewis at 7:35a!!. Lewis sat with me and reviewed everything included in the service visit and asked if there was anything else they could do during the visit! He estimated it would take them about an hour and a half to two hours to complete. Here is the best part, my car was delivered (washed!) within the 90 min time estimate! Lewis reviewed the service report, no cost due to warranty service and I was on my way! More

Service Review Friendly service answered my questions and gave me good advice Carlos was very professional in handling my periodic maintenance Service was done quick Friendly service answered my questions and gave me good advice Carlos was very professional in handling my periodic maintenance Service was done quickly and thoroughly More

Great experience The officer was warm receptive informative understanding have great knowledge of his job and extremely helpful and the problem solve quickly with cons The officer was warm receptive informative understanding have great knowledge of his job and extremely helpful and the problem solve quickly with consistent updates as to the service progress More

Everything went very smoothly. No Issues Every was very helpful and very nice. Fernando answered all my questions and called me to let status of getting the work completed. The work on the Every was very helpful and very nice. Fernando answered all my questions and called me to let status of getting the work completed. The work on the car (oil change and safety recall) was completed in the time expected and it was done correctly. More