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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,876 Reviews

12,876 Reviews of BMW of Sarasota - Service Center

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December 08, 2018

Good work but way too expensive. Went in for oil change and a free checkup. Walked out $240 later. Way too expensive. And nearly 2 hours. Air pressure in one tire doesn't match oth More

by MURRAYKAFTAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth
Dec 10, 2018 -

BMW of Sarasota responded

Murray, we apologize we didn't satisfy all of your needs during your visit. We always appreciate the feedback and if you would like any further help with your tires or have something more to add, please send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 08, 2018

A rocky start, but a good ending I came in specifically for a recall and subsequently a check engine light came on. I think Fernando was overwhelmed that morning and forgot that I wa More

by LJV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny O? who greeted me when I drove in made me feel like everything would be taken care of - a great greeting., Fernando Santori
Dec 10, 2018 -

BMW of Sarasota responded

Thank you for your honest feedback. Comments like yours help us understand where we can improve and what we got right. We are happy to hear that overall, your visit was a good one. We would still like to help you sync your phone with your car and answer any other questions you might have. We promise if you send us an email. someone will reach out to you right away. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

December 07, 2018

Airbag idiot light Got it fixed. Gave me a deal on hourly rate. Gave me free rental since wouldn’t be done by end of day. 25 word minimum is silly More

by KEITHRBADGLEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Parker
Dec 10, 2018 -

BMW of Sarasota responded

Thank you for the great review, Keith!

December 07, 2018

Best service Awesomeness very good service staff Good coffee and snacks someday service The best dealer I have been in. The people so nice took the time to More

by SANTIAGO6970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 07, 2018 -

BMW of Sarasota responded

It's wonderful to know that you had a great visit with us. Thanks for the stellar review!

December 07, 2018

Very Pleased Over all, my experience at the BMW Dealership of Sarasota been top shelf. The service team is professional, knowledgeable and courteous. All of the More

by Fmwesthaven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers
Dec 07, 2018 -

BMW of Sarasota responded

Thank you so much for your lovely review!

December 07, 2018

Great service and nice people They always take care of me and my car. The waiting area is awesome with food and drinks. The service people are very helpful and friendly. More

by ADIECIDUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Dec 10, 2018 -

BMW of Sarasota responded

Thanks for your great review! We appreciate it.

December 07, 2018

Excellent Service Experience My service call began with them taking me early. The Service representative was cordial and provided detailed information on what was to be done, and More

by JAMBSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Rodgers
Dec 10, 2018 -

BMW of Sarasota responded

We're very glad to hear that you had a fantastic visit with us from top to bottom. Thank you for the full five stars!

December 06, 2018

Routine scheduled service. Everything went well and all work performed within estimated time. Carlos Munoz is very efficient and personable and ensures all relevant info is conv More

by richard.lettieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2018 -

BMW of Sarasota responded

Thank you for your wonderful review!

December 06, 2018

Great experience. BMW of Sarasota is a great place to have your car worked on. Marc the Mechanic was great, Jessica the service Manager kept me informed and answered a More

by CJOHNSTON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc the Mechanic , Jessica Caycedo
Dec 06, 2018 -

BMW of Sarasota responded

We're happy to hear about your great visit with us. Thank you so much!

December 06, 2018

So fresh Dealership is so fresh and so clean Tech really knew what he was doing Great staff, very polite. Will be back in the future Thank you. More

by BRYHOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naycolle Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Cintron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Chestnut
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chong Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Bachar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Tabar, Doug Gibson, Richard Bobek
Dec 06, 2018 -

BMW of Sarasota responded

Thanks for your stellar review! We look forward to seeing you again!

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