BMW of Sarasota - Service Center

routine maintenance Maria in service couldn't have been nicer. She kept me informed while I waited for my car. Dealership does an outstanding job in customer service. Maria in service couldn't have been nicer. She kept me informed while I waited for my car. Dealership does an outstanding job in customer service. More

Would have expected of BMW I just had a very disappointing customer service experience with BMW North America that will result in me not purchasing the BMW brand going forward. I just had a very disappointing customer service experience with BMW North America that will result in me not purchasing the BMW brand going forward. And my service experiences with BMW of Sarasota have led me to rate them as "Average" at best. In just the few service visits I've made to the dealership under warranty, I encountered issues with service advisors' unsatisfactory handling of my visits, not keeping me updated on the work being done on my car and lack of notification when the car and parts were ready for pickup. Service Manager Greg Jones seems to be customer focused but my overall experience with their Service Department is below my expectations for a BMW dealership and not much better than I've had from other dealerships. More

Easy and convenient Fernando Santori was amazing to work with when my SUV needed service. He is so caring, educated, and competent. WHAT A GREAT CLIENT EXPERIENCE. G Fernando Santori was amazing to work with when my SUV needed service. He is so caring, educated, and competent. WHAT A GREAT CLIENT EXPERIENCE. Give that guy a raise! More

Maintenance Service Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite Had routine mantenance done at Sarasota BMW and the service was rapid and very good. Pleasant, well stocked customer waiting area made waitting quite pleasant. Derek Thomas was pleasant and attentive and kept me informed and delivered my car to me when finished. My first experience with Sarasota BMW was a good one. More

Repair of my E46 My service advisor, Carlos Munoz, did an excellent job keeping me updated on the repair status of my BMW E46. Appreciate his efforts by texting me the My service advisor, Carlos Munoz, did an excellent job keeping me updated on the repair status of my BMW E46. Appreciate his efforts by texting me the current status of parts delivery, and what was causing the delay. More

Not interested in reviewing Service was performed in a timely manner but in the future I’d prefer the other upscale methods where they pick up the vehicle from your home & return Service was performed in a timely manner but in the future I’d prefer the other upscale methods where they pick up the vehicle from your home & return it when repaired. More

Carloss is great-trustworthy and direct Prompt calling and coordination of service. Realistic view of costs. Direct and helpful with entire process. Did not feel sold to at all. Great cu Prompt calling and coordination of service. Realistic view of costs. Direct and helpful with entire process. Did not feel sold to at all. Great customer experience! More

Factory Recall Top notch service all the way through! Easy to deal with. Carlos was great. Loaner car brand new. I will return to this dealership whenever I need m Top notch service all the way through! Easy to deal with. Carlos was great. Loaner car brand new. I will return to this dealership whenever I need matainance! More

Service experienece My first service experience at BMW was seamless.... from the ease of making the appointment to the delivery of my newly-serviced and washed car, The My first service experience at BMW was seamless.... from the ease of making the appointment to the delivery of my newly-serviced and washed car, The service was professional, prompt and courteous. Thank you. Christine Michaels More

Excellent customer service My service agent is wonderful with excellent interpersonal skills. He explained everything aboit the service of my car. I would recommend anyone to th My service agent is wonderful with excellent interpersonal skills. He explained everything aboit the service of my car. I would recommend anyone to the this dealership and service More