BMW of Sarasota - Service Center

Poor service I had to wait over 1 hour to receive a rental car. When I was told what time my car would be ready, I called to check in on the status they told me b I had to wait over 1 hour to receive a rental car. When I was told what time my car would be ready, I called to check in on the status they told me between 4-5pm. So, I headed to dealership at 4pm and get a call as I am turning into dealership that my car would not be ready until Monday, this was a Friday and it was supposed to be ready same day. I drove 45 minutes for nothing. Then when I picked up my car Monday, the car was filthy, I was told I would receive a complimentary wash, DIDN'T HAPPEN. Will not be back to this dealership! More

Service done right When I called to schedule my repair I spoke with Eric in the parts department who was very helpful in making certain everything was in stock and ready When I called to schedule my repair I spoke with Eric in the parts department who was very helpful in making certain everything was in stock and ready. Lewis was my advisor on the day of my service, I was glad I was assigned to him as he had helped me on a previous appointment. All in all I was very pleased to have used bmw of Sarasota for my auto repair not only because the service was five star but I found their prices to be upfront and lower than other quotes. Car runs great. More

Maintenance & New Tires! Brought my X3 in for routine maintenance, and thought I might need new tires, the car just didn't ride right...well Lewis called and indeed I need tir Brought my X3 in for routine maintenance, and thought I might need new tires, the car just didn't ride right...well Lewis called and indeed I need tires. Would have liked a little bit better deal, but in the long run I always feel more confident getting new tires from the dealership. They had to be ordered but I had a loaner car so I was never inconvenienced. All good now, Its like I'm driving a new car! Thanks Lewis & BMW! More

Good communication service advisor was well informed Great loaner car, great service advisor. All problems with car taken care of. All actions were explained in detail to me. Very apologetic when car was Great loaner car, great service advisor. All problems with car taken care of. All actions were explained in detail to me. Very apologetic when car was delayed More

Maria was terrific Can’t speak for the dealership but the very compitant service manager Maria was very professional and helpful. Also the mechanic that worked on my c Can’t speak for the dealership but the very compitant service manager Maria was very professional and helpful. Also the mechanic that worked on my car actually took the time to find the problem rather than just charging for a text book fix. I believe that Maria May have made the suggestion. Really took some thinking (and caring) outside the box. More

Service I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, De I made appointment for service for my 320I for October 24; 2018 at the dealership. I was given prompt attention when I arrived. My service advisor, Derek Thomas was excellent. He noted the service that was needed for my vehicle. I volunteer on Wednesday, so Derek promptly called an Uber for me to take me to the hospital for my volunteer day. Derek did text me and gave me his cell number and advised me when my vehicle was done. Derek also called Uber for my pick up and brought me to the dealership Great service and Derek was fantastic. Thanks for your great service and look forward to future service updates Janette Fontana-Duren More

Prompt and courteous Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is goin Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is going on with my car More

Carlos was outstanding We recently relocated to FL and this was my first visit to Sarasota BMW. It will not be my last. I was assisted by Carlos, the Assistant Service Man We recently relocated to FL and this was my first visit to Sarasota BMW. It will not be my last. I was assisted by Carlos, the Assistant Service Manager and he was absolutely great. He truly made me feel like a valued customer. He took care of all my car needs and more, and most importantly, he was mindful of my wallet. Thanks, Carlos for a great experience. Bob Jarrett More

Service Review Your service department had concerned me based on reviews prior to mid -2017. When I purchased my car in 2017 I was told that previous service problem Your service department had concerned me based on reviews prior to mid -2017. When I purchased my car in 2017 I was told that previous service problems had been addressed and that your goal was to offer excellent service. Although my first visit was only for oil and lube and first year anniversary maintenance, I can say that I was quite pleased with the scheduling, the completion timing , and the individual attention that I received.. Keep up the good work. You seem to have solved your past problems. More

Great job Carlos as always very professional. The car was ready earlier than promised.You always have a loaner available to use. Nice new showroom and lounge. Carlos as always very professional. The car was ready earlier than promised.You always have a loaner available to use. Nice new showroom and lounge. More