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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,221 Reviews

13,221 Reviews of BMW of Sarasota - Service Center

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November 09, 2018

Top notch for service My vehicle required a replacement air bag. This dealership arranged to service my vehicle when it was convenient for my schedule. With very little no More

by LuigiD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

BMW of Sarasota responded

Thank you so much for the great review, Luigi. We appreciate it!

November 09, 2018

Terrible place to buy a car. From the sales process to the services performed, nothing went right. The salesman and the dealership provided the worst buying experience I have ever More

by ROYPINNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Castillo, Cruz Rodriguez
Nov 12, 2018 -

BMW of Sarasota responded

Roy, we're upset to read your review. We apologize that your experience with us wasn't the best and are sorry for any lapse in communication. We would be happy to speak with you about any issue you had during your visit and promise to respond as soon as possible if you send us an email. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 09, 2018

They Broke my radiator :( Simple oil change turned into them breaking radiator. Had car in shop for 2 hours and was not notified they broke it till they said car was ready. Car More

by lsamaha
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

BMW of Sarasota responded

Thank you for bringing this to our attention; we are going to look into this right away. We apologize your visit with us wasn't the best but always appreciate the feedback. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

November 09, 2018

Best service...always!! I have always been treated fairly by BMW of Sarasota. My service manager, Fernando, is absolutely fair and honest...always prompt and courteous! He More

by Dizygyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Santori
Nov 12, 2018 -

BMW of Sarasota responded

Thank you so much for this amazing review and also your loyalty!

November 09, 2018

Great and excellent service! I was very impressed with Titian. She is affable and very knowledgeable about sales and customer service and satisfaction. Whe More

by SIMEONMASSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tatiana Bourey
Nov 09, 2018 -

BMW of Sarasota responded

Thanks so much for your amazing review, Simeon! We're pleased to hear that you and your wife enjoyed your visit.

November 09, 2018

Excellent Service! Extremely satisfied with the service provided by Carlos Munoz and the service department. They were able to help me very quickly. A+++ for BMW! Great More

by LUISA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2018 -

BMW of Sarasota responded

Thank you very much, Luisa for your excellent review!

November 09, 2018

Great service Carlos my service person was wonderful and he gave him the good feeling everything will be done and quickly. He also was very patient with me More

by BJ_BOROW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2018 -

BMW of Sarasota responded

So great to hear that Carlos took great care of you during your visit, BJ. Thanks for the five stars!

November 09, 2018

efficient, friend, My whole family member likes this dealership. We have four BMW cars. Everybody enjoy it. the dealer is also close to where we live. the staffs are ni More

by rjzhao2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2018 -

BMW of Sarasota responded

We're very happy to hear that you and your family have a great time when you come to visit us. Thanks so much for your spectacular review!

November 08, 2018

One of the best car service experiences ever. High quality service. Honest feedback. Quick results. Best service ever. All staff did a fabulous job. Entire experience was very good. Will go back w More

by MJSURRETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caycedo
Nov 08, 2018 -

BMW of Sarasota responded

Thanks so much for your amazing review!

November 08, 2018

If I had to do the same again I would, my friend, Fernando Y If I had to do the same again I would, my friend, Fernando Yes, if I had to do the same again I would, my friend, Fernando More

by solle1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Santori
Nov 08, 2018 -

BMW of Sarasota responded

Thanks for the great review!

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