BMW of Sarasota - Service Center

Carlos Munoz saves the day. Carlos worked his customer centric magic moving mountains to acquire the part to remedy my service problem. Kept me informed during whole ordeal and Carlos worked his customer centric magic moving mountains to acquire the part to remedy my service problem. Kept me informed during whole ordeal and came thru once again. Carols Is the person making me brand loyal to this dealership. More

Excellent Service! I recently came in to have a tire replaced for our brand new X.3 that we had purchased from Eric in August. Carlos was abundantly helpful and got us a I recently came in to have a tire replaced for our brand new X.3 that we had purchased from Eric in August. Carlos was abundantly helpful and got us an immediate appointment as well as had our tire replaced within a few hours. While I was there Mr. Eric Reves took time out of his busy schedule to touch bases with me and see how the car was working so far, and to tell me about a few amenities that I was not aware of. I always receive excellent service whenever I come to the Sarasota BMW dealership which is why I travel over 50 minutes to go there each and every time for a BMW. I would highly recommend the dealership as well as the employees who work there. More

Awesome I went in for an oil change and whatever they do at that time. Carlos was my service person and he was awesome. Got my car in on schedule and it was d I went in for an oil change and whatever they do at that time. Carlos was my service person and he was awesome. Got my car in on schedule and it was done 30 minutes ahead of schedule and even washed! He really cares about doing his job well! More

Customer service was better than expected After just moving to area I was pleased that I found a BMW dealer first close to where I live and problem was diagnosed immediately. Our service advis After just moving to area I was pleased that I found a BMW dealer first close to where I live and problem was diagnosed immediately. Our service advisor was great and honest. Than you. More

Annual Service Visit Service light comes on every year at this time cause its time for my annual oil change. Great time to get car checked out and found out I needed new f Service light comes on every year at this time cause its time for my annual oil change. Great time to get car checked out and found out I needed new front brakes and also had a few other things serviced including a service recall for PCV valve. Car drives like a brand new one only mine is a 2011 528I. See you next Year! More

Excellent work and customer care. This was a first for us. Beautiful lounge, great people and the work was excellent. Maria explained the work that was done and the great condition of This was a first for us. Beautiful lounge, great people and the work was excellent. Maria explained the work that was done and the great condition of our car. More

Great people,great service In and out in a timely manor. They took us right on time , were finished when they said they would be. Very comfortable waiting lounge with huge tele In and out in a timely manor. They took us right on time , were finished when they said they would be. Very comfortable waiting lounge with huge television and plenty of snacks and beverages. More

Service done in estimated time frame Easy to get appointment that fit in my travel schedule, work completed in estimated timeframe, offer to drive me to mall or other destination while ca Easy to get appointment that fit in my travel schedule, work completed in estimated timeframe, offer to drive me to mall or other destination while car was being service delivered More

This time was the best experience so far I've had mixed feelings about this BMW dealership--I've had trouble making an appointment, or them calling me back. Even confusion and long waits at t I've had mixed feelings about this BMW dealership--I've had trouble making an appointment, or them calling me back. Even confusion and long waits at the actual appointment. This time it went much smoother. They called me back and got the appointment set up much more easily than in the past. Also, the actual experience there went a lot better. They finished my car fast and the service agent that helped me was really nice to work with and made the experience smooth. I left with more confidence about coming back in the future instead of dreading it. More

Routine maintenance, AC check Excellent service. Lewis was prompt, knowledgeable and kept me informed. Very enjoyable waiting area. Appointment made on one through Naycolles assi Excellent service. Lewis was prompt, knowledgeable and kept me informed. Very enjoyable waiting area. Appointment made on one through Naycolles assistance. All seemless and efficient. More