BMW of Sarasota - Service Center

Recall Repair Service My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the My Review: Derek Thomas was punctual, professional, thorough and friendly A great experience - most unlike my past contact with the sales side of the organization. More

Pleasantly Surprised Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up v Received notice for recall, never been to service center but the whole process was so easy from entering the area, checking vehicle in to picking up vehicle. Was delighted by the level of service I received. More

2nd Service Visit Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed Regular maintenance and service is free otherwise would go elsewhere. Not much communication between customers and employees. Customer service missed the mark on both visits. More

Great Service Took my vehicle in for recall. Fernando did an excellent job of getting me a rental car, since it was going to take most of the day. Came back to pi Took my vehicle in for recall. Fernando did an excellent job of getting me a rental car, since it was going to take most of the day. Came back to pick up my car the next morning and he had it there within minutes, and I was on my way. More

First experience at BMW of Sarasota Firstly I was told that “my” service advisor would be with me in 5 minutes It was 35 minutes (so my 8:30 an scheduled appointment was now 9:30 I ha Firstly I was told that “my” service advisor would be with me in 5 minutes It was 35 minutes (so my 8:30 an scheduled appointment was now 9:30 I had requested a loaner car when I made my appointment I was told that my service would not allow that When I spoke to the advisor I was told the car would be about 1 1/2 hours and was told I could get a rental car I drove back in 1 1/2 hour and was told the car was not looked at I went home and waited No updates from BMW of Sarasota by 3 pm I called to check the status I approved the work and agreed with the advisor to pick up the next morning Never heard back the next morning I called about 11:30 and was told my advisor called out sick I have owned 3 BMWs since 1996 (all in NJ) and I suppose I was spoiled by the competence of my previous dealerships extra attention to detail More

Exceeded my expactations Appointment was scheduled, when convenient for me. Greeted immediately and Seth, my service advisor explained everything in detail. Loaner car was ava Appointment was scheduled, when convenient for me. Greeted immediately and Seth, my service advisor explained everything in detail. Loaner car was available and it was nice that Seth started the paperwork. I was handed keys after a very short wait. Car was ready when promised and again Seth explained services performed and the invoice, took payment on the spot and I was on my way in a perfectly serviced & cleaned car. Thank you! Silke Weiss More

Service review Carlos is always knowledgeable, thoughtful and efficient. He is absolutely the best service advisor I have worked with at any dealership. I feel we ca Carlos is always knowledgeable, thoughtful and efficient. He is absolutely the best service advisor I have worked with at any dealership. I feel we can trust that his recommendations without having to worry we are being told something is wrong to gain a commission. More

Unscheduled visit Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent custom Maria and Greg really saved me an my family not only with a last minute fix for an electrical issue before leaving town, but provided excellent customer service by competing future maintenance issues in which I would have had to come back. More

Poor customer service We have dealt with automotive dealers service over the years, Mercedes Lexus and Bmw, this arrive in Sarasota at the Bmw dealership is the worst! You We have dealt with automotive dealers service over the years, Mercedes Lexus and Bmw, this arrive in Sarasota at the Bmw dealership is the worst! You meet 3 different people before you get to the service manager, then you wait for your personal service person. Lexus and Mercedes in other parts of the country that show exactly who drives into the service center and they greet you by name! That tech service can not be that expensive and the customer feels special!!! I had to leave my bmw for service and they called an Uber to drive me home- 1 1/2 hrs away? Then they wanted me to return the next day, Florida has old people and it’s difficult for them to get around!!! I think next time I’ll go to ft Meyers! More

Service A+/5 star Loaner Process B/3 Star Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one el Seth Rodgers (should be listed below) did an A+ job which included reserving a loaner. The loaner desk took almost 45 minutes at 9AM with no one else waiting to provide a “reserved” car. The young man behind the desk said he needed to “find” the car and see if ready. Shouldn’t this be info obtained when service opens at 7AM More