BMW of Sarasota - Service Center

Great Service! Derek took care of our car from beginning to end with no complaints. Would definitely recommend working with Derek to get great service at a reasonab Derek took care of our car from beginning to end with no complaints. Would definitely recommend working with Derek to get great service at a reasonable price. More

Service Derek got me in and out with little delay, solved my issue and even uber's you where you need to go and back while vehicle is being serviced. Car now Derek got me in and out with little delay, solved my issue and even uber's you where you need to go and back while vehicle is being serviced. Car now drives great! More

Kind Service Derek Thomas Took the time to research and explain my vehicle issue and method to resolve it. Kept me in the loop durning the whole repair process. Derek Thomas Took the time to research and explain my vehicle issue and method to resolve it. Kept me in the loop durning the whole repair process. More

Outstanding Everything was as advertised, parts were on time, all faults corrected, Everything Derek promised materialized including the loaner car. Derek did a Everything was as advertised, parts were on time, all faults corrected, Everything Derek promised materialized including the loaner car. Derek did an outstanding job of making it happen. More

Family We were treated like family. They explained everything to us because it was our first time there. Fernando and Jesus were very honest with us and did We were treated like family. They explained everything to us because it was our first time there. Fernando and Jesus were very honest with us and didn’t try to sell us anything we didn’t need. We didn’t wait at all before we were serviced. The young man who took our keys was very friendly and smiled. We got a rental car for the day and the gentleman at Hertz was the best. What a great idea to have a car rental on premises. Our first BMW AND WINT BE OUR LAST. THANKS TO THE WNDERFUL SERVICE. also who ever the maintenance people are should be very proud of their work. The place was spotless. More

Very friendly staff Had an airbag recall everything went very smooth. I was treated as well as if I were a paying customer. Amenities were great in the lovely new lounge. Had an airbag recall everything went very smooth. I was treated as well as if I were a paying customer. Amenities were great in the lovely new lounge. More

Pleasant experience Carlos is the best--very good about explaining what needs to be done and why. Also actually calls or texts to keep me current on what is happening wi Carlos is the best--very good about explaining what needs to be done and why. Also actually calls or texts to keep me current on what is happening with my car, and when it is ready to pick up. More

Perfecto , Service BMW resort to the service of BMW, always a pleasure, they are very kind, fast, careful, absolutely always recommend it, I am your eternal customer, total resort to the service of BMW, always a pleasure, they are very kind, fast, careful, absolutely always recommend it, I am your eternal customer, total thanks. More

Every problem was handled properly , plus aunknown problem All work was completed in almost the time projected. Car wash was very well done as well. Maria did a good job for us......... I would certainly All work was completed in almost the time projected. Car wash was very well done as well. Maria did a good job for us......... I would certainly continue our relationship for service to my X5 More

Recall I was pleased with the overall service for my car’s recall, however, I had the service department diagnosis why my check engine light was on. I paid I was pleased with the overall service for my car’s recall, however, I had the service department diagnosis why my check engine light was on. I paid $95 for them to tell me my gas cap was not tight enough. I was fine paying the $95, I was happy it wasn’t something more serious. I am so tired of companies adding an extra charge like “Shop Supplies”. For $11, I know this is a very small amount of money, but when I asked what “Shop Supplies” are no one could tell me exactly what it was. The sweet little cashier said maybe it was the floor covers they put in my car so my mats don’t get dirty when they work on my car. Really? I don’t think so. Some one standing there said maybe it was capping off the fluids in my car. Really? I didn’t ask them to do that. I paid $95 to find out my gas cap wasn’t on tight enough and then $11 for “Shop Supples”, I think “Shop Supplies” should be included in the $95 diagnosis. More