BMW of Sarasota - Service Center

Prompt and courteous Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is goin Keep up the great work and Greg and Derek are always informative and get me in and out quickly in the service area and always let me know what is going on with my car More

BMW sets the bar for customer service! BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Ac BMW Sarasota came to our rescue when Global Imports BMW in Atlanta abandoned me, my blind husband, my cat and our disabled under warranty car in Acworth, Georgia. on September 13th It is a long, unbelievable story and I finally got our car our car back from Atlanta on October 9th thanks to BMW Sarasota. I cannot thank Greg Jones and the whole BMW team who supported us in this effort. Judy Caldwell Moore, Sarasota, FL. More

Good communication service advisor was well informed Great loaner car, great service advisor. All problems with car taken care of. All actions were explained in detail to me. Very apologetic when car was Great loaner car, great service advisor. All problems with car taken care of. All actions were explained in detail to me. Very apologetic when car was delayed More

Maria was terrific Can’t speak for the dealership but the very compitant service manager Maria was very professional and helpful. Also the mechanic that worked on my c Can’t speak for the dealership but the very compitant service manager Maria was very professional and helpful. Also the mechanic that worked on my car actually took the time to find the problem rather than just charging for a text book fix. I believe that Maria May have made the suggestion. Really took some thinking (and caring) outside the box. More

Carlos was outstanding We recently relocated to FL and this was my first visit to Sarasota BMW. It will not be my last. I was assisted by Carlos, the Assistant Service Man We recently relocated to FL and this was my first visit to Sarasota BMW. It will not be my last. I was assisted by Carlos, the Assistant Service Manager and he was absolutely great. He truly made me feel like a valued customer. He took care of all my car needs and more, and most importantly, he was mindful of my wallet. Thanks, Carlos for a great experience. Bob Jarrett More

Great job Carlos as always very professional. The car was ready earlier than promised.You always have a loaner available to use. Nice new showroom and lounge. Carlos as always very professional. The car was ready earlier than promised.You always have a loaner available to use. Nice new showroom and lounge. More

Muluple issues Always helpful and Carlos is very responsive. I’ve had multiple warranty issues with my car and they’ve all been handled with proffessionalism. Happy Always helpful and Carlos is very responsive. I’ve had multiple warranty issues with my car and they’ve all been handled with proffessionalism. Happy to reccomend BMW of Sarasota to my friends and family. More

Service Great! Scheduled at my convenience. Maria was excellent She reviewed all the work performed. Advised me of future service with estimates. Applied Great! Scheduled at my convenience. Maria was excellent She reviewed all the work performed. Advised me of future service with estimates. Applied all discounts applicable. More

Disappointed I am new to the Sarasota area and this is the first visit to this BMW service department and I have to say that I’m quite disappointed in the service I am new to the Sarasota area and this is the first visit to this BMW service department and I have to say that I’m quite disappointed in the service that I received. Although most of the staff was very friendly, my service representative did not provide me with the full pricing estimate prior to starting service. I was under the impression that my vehicle was still under warranty and when told that it had lapsed a few months prior, the price quoted did not include all services that were delivered. Although not happy about it I grinned and paid. In addition, approximately one hour prior to completion of the job my service rep said that the car wash was down but that I could bring the vehicle back another day. Again, I was disappointed but understanding that things happen. At the end of the visit when being walked to my vehicle I mentioned how I hated that I couldn’t get the vehicle cleaned today and the rep nonchalantly said that “he’d owe me one”. It was only when entering my vehicle that I looked up and saw other cars going through the car wash. Not only that but the vehicles parked in front of and behind mine were cleaned as well. As I drove over to the car wash for a better view, the service rep ran up to my car and said that the machine must be up now and that he could take it through. I try to be understanding and not be petty about things but I felt that not only was I misled about pricing but to add insult to injury the rep did not care enough to look up and see that themachine was operable again. I guess that my smalll $1000 service payment wasn’t significant enough to receive excellent customer service. Lesson learned. More

Derrick was excellent I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was qui I brought my 2018 BMW X6 in for its first oil change and service. The day before my appointment I noticed a nail/screw in my front tire. Derek was quick to help with this last minute issue and made my appointment time prompt, professional and polite. First Class treatment and a First Class Service Advisor in Derek! Thank you for an excellent experience. More