BMW of Sarasota - Service Center

Nick the service manager deserves a "5", he was very good and honest. He knew his job and was very helpful. The "Genius" needs to find a new career path. The individual didn't know his job, he was defens and honest. He knew his job and was very helpful. The "Genius" needs to find a new career path. The individual didn't know his job, he was defensive and obtuse when he couldn't answer questions. Due to the service conducted, I lost many settings that the "Genius" could not retrieve. I was told there's nothing more that could be done to retrieve my settings and he left the vehicle. Thereafter I left the dealership and almost got into an accident because different items were on my screens. Once I got home, I retrieved most of the previous settings on my own but am still missing a few (so much for having a "Genius" available to help customers navigate the computer/settings). Note, this facility needs to ensure that customers have all their previous settings after services and prior to leaving the garage. More

Car needed aftermarket service contract claim filed. Company has no record of BMW of Sarasota calling to make claim and authorized. Charge was >$700. Driver seat side airbag cover was damaged. BMW of Company has no record of BMW of Sarasota calling to make claim and authorized. Charge was >$700. Driver seat side airbag cover was damaged. BMW of Sarasota denied responsibility. Service writer was to call me back to see how to proceed. Two weeks have passed and haven’t heard from him. More

Service was efficient and thorough. I appreciated the video report I received from the tech assigned to my vehicle. Greg and his team made visiting the dealership a pleasure. I appreciated the video report I received from the tech assigned to my vehicle. Greg and his team made visiting the dealership a pleasure. More

The customer service was excellent. The staff was attentive and Greg my service advisor made sure I was satisfied with everything before I left. I would highly recommend BMW of Sarasota The staff was attentive and Greg my service advisor made sure I was satisfied with everything before I left. I would highly recommend BMW of Sarasota. More

Carlos always goes above and beyond to help make everything right. You can always count on him to solve any problem or issues you have everything right. You can always count on him to solve any problem or issues you have More

Reaching thirty six thousand miles is a milestone in an M3. Thank you for keeping me safe. M3. Thank you for keeping me safe. More

Maria has been my advisor since I bought the car in 2015 . She is always excellent . We have developed a nice rapport through the years . Whenever I have had service at BMW on Clark , it has always been e . She is always excellent . We have developed a nice rapport through the years . Whenever I have had service at BMW on Clark , it has always been excellent . Maria and BMW are perfect 10’s in my book ! More

Cameron is a rock star. Always efficient and helpful and gets me on my way as quickly as possible. Always efficient and helpful and gets me on my way as quickly as possible. More

Brooke is the best service advisor. She is incredibly knowledgeable of not only BMW products but multiple manufacturers products. I know my car is in safe hands when I drop it off with She is incredibly knowledgeable of not only BMW products but multiple manufacturers products. I know my car is in safe hands when I drop it off with her. More

It is always a pleasure working with Cameron. He is professional, prompt and accommodating. He is an asset to your company and represents you well. He is professional, prompt and accommodating. He is an asset to your company and represents you well. More