BMW of Sarasota - Service Center

Clean nice waiting area with coffee machine and snacks. Service was timely. A little pricey but it is BMW Service was timely. A little pricey but it is BMW More

When I went to pay, I was informed that there is 2. 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was 9% surcharge on credit card purchases. Before starting the work I asked the price. I also was texted the price before picking up the car. Nowhere was anything written or said about the surcharge. I had to make a quick decision upon paying, did I have $1200 in my checking account to use my debit card? I used my credit card. ( I purchased 2 tires, plus alignment ). I still had to wait for my car, even though I received a text that it was ready. I had to wait because it hadn’t been washed. So as I waited I thought about the fee and I told Brooke that I felt I should have been notified in advance. She said “they usually do text it to you but I’m sorry, they didn’t do it”. I said since I wasn’t notified I want the fee credited back to me. She said she couldn’t do that so I asked to speak to the manager. Josh took me into an office and told me the fee was Corporate policy. I told him I wasn’t interested in hearing that because I was an executive in a Fortune 500 company and I know how this works. I told him I knew he had the power to refund the fee. After he questioned me about did I have an appointment ( I did) or was I a walk in, how did I pay, etc he said “come with me” and he went to first Brooke, then his desk and issues the refund. Brooke told me to wait in the far waiting area until I saw my car come out. It came out in the street. I got in it to find the car had been washed, but not dried. I dried it myself and left. I understand credit card processing fees and while I don’t like it, I understand when small businesses pass along the fee. But BMW? No, seriously? I hope the fees you collect make up for the business you will loose from people like me. I bought my car in Lakeland because you didn’t have any cars and couldn’t tell me when I could get one. My husband bought his X5 in St.Pete. ( same reason. ). It’s only an additional 10 or 15 minute drive. It’s worth it for me to get great service and a warm attitude. I love my BMW. It’s the 3rd one that I’ve owned. My next car will be a BMW too, but I won’t purchase it from BMW of Sarasota. More

Great service as always. Esp with Greg as my service rep. Lovevthe tech video if his walk around. Esp with Greg as my service rep. Lovevthe tech video if his walk around. More

Osman was professional, personable and proficient. He is quick to listen and can correct the situation. He is quick to listen and can correct the situation. More

Dylan was great to work with. He explained everything and made sure it was done as expected. He explained everything and made sure it was done as expected. More

Had an oil change and asked for a wash. 2 1/2 hrs. later my car wasn’t washed. Had to go and ask if my car was done instead of the service rep coming to me and updating me. Poor service 2 1/2 hrs. later my car wasn’t washed. Had to go and ask if my car was done instead of the service rep coming to me and updating me. Poor service More

Very pleased with my experience from start to finish. Cameron was friendly and knowledgeable. The dealership never disappoints. Cameron was friendly and knowledgeable. The dealership never disappoints. More

Your staff were Friendly, helpful and thorough! I Appreciated their advice and detail when reviewing the work! Thanks. Its also a very convenient location I Appreciated their advice and detail when reviewing the work! Thanks. Its also a very convenient location More

Fast friendly and efficient. I was kept up to date in progress. Easy check out! I was kept up to date in progress. Easy check out! More

BMW Sarasota maintenance team never disappoints and Joshua Cash is a pleasure to work with. He is very knowledgeable and friendly. Thank you! Joshua Cash is a pleasure to work with. He is very knowledgeable and friendly. Thank you! More