BMW of Sarasota - Service Center

Very professional and attentive. I was taking care of in a very good way with little hassle. I was taking care of in a very good way with little hassle. More

I felt this is a very professional dealership and was treated great. Plus pricing was reasonable. treated great. Plus pricing was reasonable. More

How to rate is difficult I have appointment at 8 AM and waited over 3 hours for oil change for comparison Hyundai dealer change my oil in 1/2 hour if not they don't charge anything also wash is included. n waited over 3 hours for oil change for comparison Hyundai dealer change my oil in 1/2 hour if not they don't charge anything also wash is included. now you tell me what number 5 or 1 or 0 More

Quick oil changes on two BMW went fine Derek is very efficient The chocolate chip cookie are good efficient The chocolate chip cookie are good More

Cameron was great, appreciate you guys. Always a pleasure working with you guys at BMW! Always a pleasure working with you guys at BMW! More

2.5+ hours for an oil change! 2.5+ hours for an oil change! And still not time for a wash. Not acceptable. Much better service last time. change! And still not time for a wash. Not acceptable. Much better service last time. More

I have been a BMW dealership car owner for the last 40 years of my life until I bought my Mercedes-Benz from Sarasota BMW two years ago. However, I am still a client at BMW. I have always valued the great years of my life until I bought my Mercedes-Benz from Sarasota BMW two years ago. However, I am still a client at BMW. I have always valued the great customer service and the relationship I have had with BMW and its employees. I called BMW last week because I had a flat tire. It was the rear passenger tire and when I called BMW, I told them I would like to replace both rear tires. Brooke, who works in the service department told me to bring my car there and she would immediately have another car so that I could leave BMW to go back to work and she would replace my rear tires and call me when it was done. When I arrived at BMW Brooke said. Whoops We don’t have a car for you to take and we don’t even have the tires that I thought we had to replace on your car. My car has the Goodyear run flats on it. Another service advisor came and looked at my car and told me I needed all four tires changed. I didn’t think I did but he convinced me that I did and I was gonna get a discount of $150 and a rebate that I could apply for. So I decided to get the Perelli run flats because those were in stock they sent me home in an Uber told me that they would have my car ready before they closed at 7 o’clock and that they would either deliver my car or Uber me back to BMW to pick it up . Never heard from anybody 7 o’clock the next morning I called and asked Brooke what happened to my car and if it had been serviced and if it was ready and I asked why they didn’t call me so that I could’ve picked it up . Brooks reply was she went home sick ! What does that have to do with the service of my car and the responsibility of getting it back to me so that I could go to work ? . Brooke told me the car was serviced and at 9 AM she would have someone bring it to my house. No one came to my house at 11:00 AM. I had to call BMW once again. I was told that Brooke was extremely busy and I spoke to someone else with regards to me getting my car. They told me that they would go and tell Brooke that I needed my car and ask her why it wasn’t delivered. I never heard back from anyone, not even Brooke ! So I called back again around 130. I got apologies from whoever I spoke to, but that was not helping my situation for work. My car was delivered to me at about 3:30 in the afternoon. I’m very disappointed with BMW service and the lack of concern to get me back my car. Once you got my car in that shop and you got my $2000 for new tires I was dumped.!!!!! More

I'm a regular customer and greatly appreciate the consistent professional service and personable communication from the staff. consistent professional service and personable communication from the staff. More

Great service and very quick . Identified the problem and had it repaired in the same day Identified the problem and had it repaired in the same day More

Carlos is the BEST service advisor in the world! I will only take my BMWs to him! I will only take my BMWs to him! More