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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,050 Reviews
Call Service Center (941) 214-7832

13,050 Reviews of BMW of Sarasota - Service Center

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November 19, 2023

Customer service was subpar Lack of prompt advisement of what was going on Failed to treat me with respect More

by Brian@briansebaalylaw.com
Recommend Dealer
No
Employees Worked With
Several people. It was not a pleasant experience this last time
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November 19, 2023

Ok Good A be Cer Dee e FG goo hi jac That's all folks. Goodbye More

by gene.wulf
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Lizardi
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November 19, 2023

Maria service and support was excellent All aspects of Maria's support, service and updates were excellent. More

by MARKE.BARRINGTON
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Lizardi
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November 19, 2023

Great service from Carlos he explain everything and got me in and out fast! Dealership is always clean and I love that new coffee machine More

by JANETTEMDAVIS72
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Munoz
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November 19, 2023

Intake was easy, I received texts with status, it didn't take a long time and my vehicle was clean when I received it. More

by DHOHMAN99
Recommend Dealer
Yes
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November 19, 2023

Excellent service and very helpful caring people, it would make me come back for perhaps a new car More

by JAY@EKBREMODELERS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cash, Joshua
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November 19, 2023

Excellent customer service and communication! I was impressed by the responsive and knowledgeable staff from start to finish! More

by BETHMALEY21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 18, 2023

Greg Jones was very helpful as he explained the issues found with my 535i. I appreciated his straightforward, reassuring demeanor. I also appreciated receiving the video of my vehicle made by the technici More

by bpezzimenti
Recommend Dealer
Yes
Employees Worked With
Greg Jones
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November 18, 2023

Check in was quick, however, impersonal. The kiosk does not offer a full service experience. I do like the video review. Technology is good for some things but customer relationships is not More

by Blazersaints
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Thomas
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Nov 18, 2023 -

Blazersaints responded

I didn’t like the kiosk only experience to check in. Talking with a customer service representative along with the kiosk would have helped. I do like the video review of the car.

November 18, 2023

I drive to Maria even though not my closest dealership because service is so excellent. She returns calls in a timely manner, I appreciate the video of techs working on car and the lobby is pleasant as we More

by ALLIEDUENAS
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Lizardi
Report | Print
Nov 18, 2023 -

ALLIEDUENAS responded

Maria is a tremendous value to the dealership. There are many brands to choose from. When time comes to trade the experience I’ve had with her will actually play a huge part of deciding what to get because service is usually a headache but she has always been fantastic. Please share this with dealer principle because she is a stellar service advisor.

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