BMW of Sarasota - Service Center

I bring my BMW to Sarasota BMW anytime I need service or work done. I highly recommend Greg Jones...he's honestly, helpful and super informative. Couldn't personally recommend more! work done. I highly recommend Greg Jones...he's honestly, helpful and super informative. Couldn't personally recommend more! More

Naycole was phenomenal! Everyone was friendly and helpful. It was a pleasure purchasing the car and I have already brought friend in. I would say that I am frustrated with Everyone was friendly and helpful. It was a pleasure purchasing the car and I have already brought friend in. I would say that I am frustrated with the srvice side. I was promised a new wheel, and the wrong one was ordered! Plus Naycole went above and beyond and detailed the vehicle on her own! Not her fault, but there are leaves in the rear hatch support arm, which is frustrating as well. More

Lack of thorough and professional communication from the service advisor, Derek. Follow up delays after a service issue and did not provide quotes for tires as requested nor other services/parts that were r service advisor, Derek. Follow up delays after a service issue and did not provide quotes for tires as requested nor other services/parts that were recommended during inspection. Overall service experience not of the caliber I’ve received from other BMW dealerships (Except my last service with advisor Carlos was excellent. My appointment was with him, but he was not in when I checked in for the appt, so I was switched to this advisor). More

Very helpful and friendly! Josh is very Accommodating with time and communication. Great service. Very kind. Josh is very Accommodating with time and communication. Great service. Very kind. More

Carlos provided excellent and informative customer service. The car repair was completed in a reasonable time frame. He went out of his way to find a place I could connect to power while waiting. Very service. The car repair was completed in a reasonable time frame. He went out of his way to find a place I could connect to power while waiting. Very helpful! More

Horrible experience. The service advisor (Brian George) was the worst you can have. Speaking to him was a weird experience. My wife asked him some question and he ignor The service advisor (Brian George) was the worst you can have. Speaking to him was a weird experience. My wife asked him some question and he ignored her. No even look at her... It seems that he had some issues. After I explained him why we brought the car, he told us that it would take about hour and a half. This was at 10:30 AM. We tried to contact him several times, and it looks that he didn’t know what he was doing. Finally at 3:30 PM my wife saw our car parked in the service line, and she asked him if the car was ready. He said that it was ready an hour ago! I wonder why he didn’t told us that the car was ready! We where seated in the waiting room for a very long time! Very weird More

Very helpful service advisor. Provided me with free rental car. Would definitely recommend using them Provided me with free rental car. Would definitely recommend using them More

Courteous, respectful, accommodating professionals I would recommend my family and friends to your dealership. Explaining all the details about the vehicle and the operation of the vehicle would recommend my family and friends to your dealership. Explaining all the details about the vehicle and the operation of the vehicle More

Derek took care of my issue quickly and professionally. He is a great asset to the dealership. He is a great asset to the dealership. More

I left a voicemail for Derek on Monday to call me about a question I had. He never returned my call so next day I spoke with a nice lady named Lorraine who found the answer to my question and made an appoint question I had. He never returned my call so next day I spoke with a nice lady named Lorraine who found the answer to my question and made an appointment. I brought the car in on Fri for service and went to pick it up that afternoon. I was told Derek had to handle the payment and in a somewhat rude manner the person behind the checkin counter told me I would just have to wait for Derek. He finally showed up about 15 minutes later and eventually I paid and retrieved my car. So from time I walked in to pick up my car it took 20+ minutes to leave BMW Of Sarasota for the last time. This business practice of no cashier and having to wait to check out with a service manager who usually tries to talk you into other services they say you “need” is why your reviews are not the best. More