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BMW of Sarasota - Service Center

Sarasota, FL

4.7
13,271 Reviews

13,271 Reviews of BMW of Sarasota - Service Center

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November 18, 2023

Excellent service , fast and professional, would definitely come back . Went for an oil change and they did a complete check up More

by RICARDOMEGRON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Goudreau
November 18, 2023

Check in was quick, however, impersonal. The kiosk does not offer a full service experience. I do like the video review. Technology is good for some things but customer relationships is not More

by Blazersaints
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Thomas
Nov 18, 2023 -

Blazersaints responded

I didn’t like the kiosk only experience to check in. Talking with a customer service representative along with the kiosk would have helped. I do like the video review of the car.

November 18, 2023

I can count on Derek! Isn’t that the best thing you can say about am employee! More

by CITIGIRL911
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2023

I drive to Maria even though not my closest dealership because service is so excellent. She returns calls in a timely manner, I appreciate the video of techs working on car and the lobby is pleasant as we More

by ALLIEDUENAS
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Lizardi
Nov 18, 2023 -

ALLIEDUENAS responded

Maria is a tremendous value to the dealership. There are many brands to choose from. When time comes to trade the experience I’ve had with her will actually play a huge part of deciding what to get because service is usually a headache but she has always been fantastic. Please share this with dealer principle because she is a stellar service advisor.

November 17, 2023

The procedure is pretty seemless. From arrival to check out is pretty organized as opposed to in years past. More

by debbie37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucy Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

Usually satisfied with the service all problems were dealt with today only thing I need to know is if the tires were rotated or they said it needed to be done More

by TCJAMES61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
November 17, 2023

Great service. Super easy to check in and was delay with swiftly. Nice touch ordering me an Uber. More

by westportgriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Merlino
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

Great service from Derek. He went out of his way to instal the windshield wipers spur of the moment More

by Cookie10245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

Maria is the best, always takes care of us , she needs a promotion thank you More

by RHOFMANN60
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

It was someone other than Maria, he did a great job, I got the video and I was done in 90 minutes More

by MTHOOD2015
Recommend Dealer
Yes
Employees Worked With
Maria Lizardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Lizardi
Nov 17, 2023 -

MTHOOD2015 responded

Great job by the de

Nov 17, 2023 -

MTHOOD2015 responded

Great job by the dealership

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